For Business Process & Applications Professionals

The Millennials Are Here! Are You Prepared?

by Claire Schooley, October 8, 2009

The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in teams. These new employees often meet a seasoned workforce . . .

For Vendor Strategy Professionals

Cisco Continues Its March On Collaboration Strategy

Decision To Acquire Tandberg Is About More Than Just Video

by Henry Dewing, October 6, 2009

Cisco has made an approved offer to acquire Tandberg, promising to develop an integrated, unified, video-centric collaboration capability and foment the creation of a new market for unified collaboration solutions. Cisco continues its march to deliver . . .

For B2B Market Research Professionals

2009 Canadian Telecom Outlook   (646 KB PPT)

by Ellen Daley, September 22, 2009

Forrester Research takes a look at the percentage of Canadian firms who purchase managed telecom services and why they chose to purchase, their interest in procuring managed services, and who would they prefer to purchase managed services from. Data was . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Information & Knowledge Management Professionals

Web Conferencing 2009 Market Overview

Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios

by Ted Schadler, Claire Schooley, August 27, 2009

Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market remains fragmented, pricing is often mysterious and . . .

For Vendor Strategy Professionals

The Real Value Of Virtual Worlds

A Guide For Hooking Business Customers And Partners With This New Technology

by TJ Keitt, July 28, 2009

From the point of view of most business leaders, the utility of virtual worlds in business is not apparent. Heretofore, virtual world vendors have not done a particularly good job articulating the value because many are wrongly trying to set up their . . .

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For B2B Market Research Professionals

Demand Insights: The Global Collaboration Market Is Flat

Universal Business Needs Make Collaboration Tools Important Globally

by TJ Keitt, May 19, 2009

Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling for solutions. Recognizing this need, vendors have emerged . . .

For Information & Knowledge Management Professionals

LotusLive Drives Knowledge Continuity For Cross-Organizational Collaboration

by Rob Koplowitz, April 30, 2009

Investment in collaboration software within the enterprise continues to grow. Many knowledge workers can now chose from a rich array of tools to connect with and share information and expertise with co-workers. However, the same is rarely true when collaborating . . .

For B2B Market Research Professionals

Demand Insights: Collaboration Market Healthy Despite Slumping Economy

by TJ Keitt, March 25, 2009

Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping distributed teams in touch. In addition, changes in the composition . . .

For Sourcing & Vendor Management Professionals

TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

by Liz Herbert, March 12, 2009

As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing, negotiations, and ongoing vendor relationships for these solutions. . . .

For Information & Knowledge Management Professionals

The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot  (395 KB PPT)

by Ted Schadler, March 5, 2009

This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Infrastructure & Operations Professionals

Will Presence Change How Business Communicates?

by Elizabeth Herrell, September 8, 2008

Presence is a key application supported on unified communications (UC) platforms and has the potential to fundamentally change how business manages workplace communications. UC connects multiple applications with a single user interface and enriches the . . .

For Technology Product Management & Marketing Professionals

How To Make B2B Webinars Deliver Better Leads

Planned Pre-Show And Follow-Up Communications Are The Key

by Laura Ramos, August 25, 2008

As technology and business-to-business (B2B) marketers replace traditional offer-response strategies with community marketing practices to embrace adopter community issues and values, Webinars will become a key plank in the B2B marketing platform. Technology . . .

For Information & Knowledge Management Professionals

Case Study: IBM's Visionary Foray Into Web3D

by Connie Moore, June 20, 2008

IBM is a microcosm of all that's happening in Web3D. Since the company announced it would invest millions of dollars in Web3D (in IBM's terminology, the 3-D Internet) in late 2006, the company has set up an emerging business opportunity business unit . . .

For Technology Product Management & Marketing Professionals

The Screening Of Global Business

The Business Digitization Voyage Evolves In Three Phases

by Henry Dewing, June 16, 2008

Today, progressive firms are introducing video and other types of digital media like audio, podcasts, and digital pictures to improve business processes and collaboration. However, most firms are confused by what is needed. In response, digital media . . .

For Information & Knowledge Management Professionals

The ABCs Of Creating Really Good Podcasts

by Claire Schooley, May 9, 2008

To launch a successful podcasting program, think of podcasts as well-crafted, engaging radio segments delivered through the Web. Using radio segments as the model, podcasts should be short, focused communications or small nuggets of learning for customers, . . .

For Information & Knowledge Management Professionals

The Banking Industry Is Using Video To Better Meet Customer Needs

by Claire Schooley, January 30, 2008

Banks are beginning to use video to carry on business with customers remotely. Through branch office videoconferencing or video-enabled Web conferencing, banks conduct high stakes business: selling mortgages, advising on loans, discussing purchase and . . .

For Information & Knowledge Management Professionals

Cisco To Acquire WebEx

Moves Up In The Unified Communications And Collaboration Ranks

by Claire Schooley, March 23, 2007

The communications and collaboration markets collide yet again. On March 15, 2007, Cisco Systems announced its intent to acquire WebEx Communications, the market leader in Web conferencing services. The acquisition will add a set of hosted collaboration . . .

For Information & Knowledge Management Professionals

Webcasting Grabs Corporate Attention

by Claire Schooley, January 17, 2007

Webcasts enable organizations to reach a broad audience to gain maximum exposure and drive revenue generation. These one-to-many streamed events — live or on-demand — impact internal and external audiences. Large companies that have robust technology . . .

For Information & Knowledge Management Professionals

Adobe Acrobat Connect Brings Collaboration To Acrobat 8 Release

by Claire Schooley, January 5, 2007

On November 2, 2006, Adobe announced the release of its Acrobat 8 product line. In addition to product updates, Acrobat 8 users can now initiate a Web conference to collaborate in real time on any kind of document through the integration of Acrobat Connect. . . .

For Information & Knowledge Management Professionals

Elluminate Provides Rich Multimedia Features Over Low Bandwidth In Web Conferencing

The Forrester Wave™ Vendor Summary, Q2 2006

by Claire Schooley, June 6, 2006

Although Elluminate's strongest conferencing market segment is virtual live learning, Elluminate Live! Enterprise Edition supports meetings, presentations, and webinars and is particularly well suited for delivering multimedia over low bandwidth. Elluminate . . .

For Information & Knowledge Management Professionals

Raindance Provides A Basic Web Conferencing Solution

The Forrester Wave™ Vendor Summary, Q2 2006

by Claire Schooley, June 6, 2006

Raindance offers an easy-to-use hosted Web conferencing tool focused on medium-size businesses that are starting to use Web conferencing or existing audio customers wishing to add Web conferencing. Raindance's vision is to provide simplicity for hesitant . . .

For Information & Knowledge Management Professionals

Adobe Breeze Tops The Web Conferencing Field In Flexibility

The Forrester Wave™ Vendor Summary, Q2 2006

by Claire Schooley, June 6, 2006

Adobe Systems' Macromedia Breeze is a relatively new product in the Web conferencing space. As such, it lacks some of the features of its competitors, including application integration, screen capture, and Web tours. But Breeze, as a hosted or installed . . .

For Information & Knowledge Management Professionals

Microsoft Live Meeting Provides A Solid Web Conferencing Solution

The Forrester Wave™ Vendor Summary, Q2 2006

by Claire Schooley, June 6, 2006

Microsoft Office Live Meeting is a leading Web conferencing product that is available only as a hosted application. It will integrate with Office 2007 and other business productivity apps and line-of-business (LOB) systems as Microsoft adds these integrations. . . .