For Information & Knowledge Management Professionals

Five Additional Options To Consider For Web Content Management

by Stephen Powers, Tim Walters, Ph.D., August 18, 2009

The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer engagement. Forrester's recent report, "The Forrester Wave™: . . .

For Information & Knowledge Management Professionals

Use Workflow To Improve Web Content Management Adoption

by Kyle McNabb, February 23, 2007

Many enterprises use Web content management (WCM) to support their Web initiatives, yet few can claim successful, broad usage of this technology by content contributors outside of IT. The adoption of workflow, a common but little-used feature in WCM systems, . . .

For Application Development & Program Management Professionals

The Forrester Wave™: Integration-Centric Business Process Management Suites, Q4 2006

webMethods, TIBCO, And IBM Lead The Way

by Ken Vollmer, Henry Peyret, December 20, 2006

Forrester evaluated leading integration-centric business process management suite (IC-BPMS) vendors across 85 criteria and found that webMethods, TIBCO Software, and IBM have established category leadership based on their combined strength across the . . .

For Application Development & Program Management Professionals

Increase Business Agility With BPM Suites

How BPM Suites Support Forrester's Digital Business Architecture

by Ken Vollmer, Colin Teubner, September 25, 2006

It's obvious that a solid technological foundation is necessary to conduct business operations effectively, but how to achieve it is not so obvious. Forrester believes that the reality of the digital age is that your business is embodied in your technology, . . .

First Horizon: A Case Study In BPM Success

Seven Steps For Successful BPM Implementation

by Mary Pilecki, September 8, 2006

First Horizon wanted to improve the speed, quality, and reusability of its process automation projects, so it created a business process management (BPM) project methodology and leveraged a business process management suite (BPMS). Along with the implementation . . .

For Application Development & Program Management Professionals

Microsoft Announces BPM Enhancements For BizTalk Server 2006

BizTalk R2 Will Include Office Server Adapters And Native Support For EDI And RFID

by Ken Vollmer, Colin Teubner, July 5, 2006

Microsoft has been a popular choice in the integration space for some time, but BizTalk Server has lagged in its direct support for electronic data interchange (EDI) and its human-centric business process management (BPM) features as compared with most . . .

Business Intelligence Meets BPM In The Information Workplace

by Keith Gile, Colin Teubner, June 26, 2006

Business intelligence (BI) software has long stood alone, taking data from various applications and combining it to provide useful information for decision-makers. But simply joining data from applications' data mart silos misses part of the picture; . . .

BPM Suites Support Process-Centric Makeovers Of Bank Branches

by Mary Pilecki, April 28, 2006

Retail banks need to focus on key processes when they update their branches — an approach that Forrester calls a process-centric makeover. Business process management (BPM) suites can help these efforts by providing integration across channels and lines . . .

For Application Development & Program Management Professionals

Business Process Management Suites And SOA

Enabling Flexible Process Improvements

by Ken Vollmer, March 10, 2006

Organizations are increasingly relying on business process management suite (BPMS) products to support their process improvement efforts, and this is driving an annual growth rate of 20% and up in this market. BPMS and service-oriented architecture (SOA) . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Human-Centric Business Process Management Suites, Q1 2006

Appian, Lombardi, Pegasystems, Savvion, And TIBCO Lead Our Lab-Based Evaluation

by Connie Moore, February 24, 2006

Many enterprises are now turning to business process management suites (BPMS) as a way to realize their strategic focus on business processes. To see how human-centric BPMS vendors stack up, Forrester evaluated 12 vendors across 215 criteria. The result? . . .

Hot Application Infrastructure Areas In European Financial Services

by Jost Hoppermann, January 25, 2006

A recent survey of European financial services firms has revealed that the strategic focus within application infrastructure is shifting — and business process management/workflow, services repository, and the enterprise service bus will emerge the winners. . . .

For Information & Knowledge Management Professionals

SpectraSite Showcases A Towering Success In Business Process Management

by Connie Moore, November 21, 2005

Executive buy-in and user adoption are crucial for successful business process management (BPM) projects, but it's equally important that BPM delivers on improved performance and cost savings — like reduced cycle time, increased productivity, improved . . .

For Information & Knowledge Management Professionals

Stellent Raises The ECM Bar With Optika Acquisition

by Connie Moore, Laurie M. Orlov, Colin Teubner, January 12, 2004

Stellent's acquisition of Optika should ring a cautionary note for WCM and DM vendors that still are focusing on markets for specific content types rather than thinking strategically about addressing all unstructured content types.

For Application Development & Program Management Professionals

The Convergence of Workflow and Business Process Management

by Ken Vollmer, August 26, 2003

Organizations should plan for the convergence of workflow and BPM technology by comparing their current and future workflow requirements to the offerings of leading BPM providers.

For Information & Knowledge Management Professionals

When to Use Workflow Software for Integration

February 28, 2003

Workflow software is recommended when integrating business processes that include substantial human activity. Although workflow can be used for straight-through processing, its real strength lies in automating human-centric activities.

For Information & Knowledge Management Professionals

Choices for Lotus Notes: Native Workflow vs. Lotus Workflow

February 12, 2003

The key factor in deciding whether to use native Notes workflow capability vs. the more robust Lotus Workflow product is the complexity of the process in terms of numbers of steps involved, and the rules-based routing logic.

For Information & Knowledge Management Professionals

Best Practices in Workflow

by Connie Moore, August 12, 2002

Because human-centric workflow involves substantial changes to existing business processes, individuals' work practices and application development and integration, best practices can make the difference between success and failure.

For Information & Knowledge Management Professionals

Common Mistakes in Workflow Implementations

by Connie Moore, June 19, 2002

Several mistakes have surfaced as major pitfalls for workflow projects. Without gaining awareness of these problems, organizations currently implementing workflow run the risk of repeating the same mistakes that other companies have encountered.

For Business Process & Applications Professionals

Comparing Leading CPD Solutions on Workflow Functionality

by Erica Driver, March 21, 2002

Workflow automates processes that previously took place on paper or via phone, e-mail and face-to-face interactions. It is used to manage engineering and product changes, track project-related action items and track issues and resolutions.

For Information & Knowledge Management Professionals

Business Process Analysis Skills Needed for Workflow Software Projects

by Connie Moore, December 31, 2001

The ideal skills for a business process modeler are domain expertise, knowledge of one or more workflow tools and strong technical skills. This combination of skills is difficult to find.

For Information & Knowledge Management Professionals

How to Accelerate Workflow Implementations

by Connie Moore, December 31, 2001

The time a workflow implementation will take depends on many factors, including the complexity of the business process, the number of business units involved, the level of business process reengineering skill available and the complexity of the product.

For Information & Knowledge Management Professionals

Guidelines for When to Use Workflow Software

by Connie Moore, December 7, 2001

There are changes afoot, particularly as a new generation of workflow products is announced. and another guideline to consider is the amount of human intervention/involvement in completing a business process.

For Information & Knowledge Management Professionals

Workflow Interoperability Standards: Moving at a Snail s Pace

by Connie Moore, October 17, 2001

Workflow interoperability is not currently available in mainstream workflow products, so making WfMC Interface 4 compliance part of implementation plans or an evaluation criterion when selecting workflow products is an effort in futility.

For Information & Knowledge Management Professionals

Workflow Evaluation Criteria From Workflow & Groupware Strategies (W&GS)

by Connie Moore, August 13, 2001

These evaluation guidelines provide a very useful first step in comparing workflow products and should be used as a starting point when developing an evaluation matrix or a request for proposal.

For Information & Knowledge Management Professionals

Microsoft s Position in the Workflow Arena Is Not a Threat

by Dick Fisher, May 23, 2001

Giga does not believe Microsoft will present much of a threat in the workflow arena, other than in customized applications developed by integrators, during the next couple of years.