For Sourcing & Vendor Management Professionals

Mobility User Profiles, Apps, And Devices  (98 KB XLS)

by Brownlee Thomas, Ph.D., September 9, 2009

This workbook contains an overview of mobility user profiles (user job roles and tasks, locations, applications, devices, access and support requirements), as well as mobile applications by role (mobile applications supported) and mobile devices by role . . .

For B2B Market Research Professionals

The State Of Enterprise Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009. Even given the current economic crisis, . . .

For B2B Market Research Professionals

The State Of SMB Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European firms via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q2 2009. Even given the current global economic crisis, . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Premise-Based IVR/Voice Portals, Q2 2009

Genesys Leads, With Avaya And Cisco Systems Closely Following

by Elizabeth Herrell, June 17, 2009

In Forrester's 52-criteria evaluation of IVR/voice portal premise-based offerings, we found that Genesys, Avaya, Cisco Systems, and Nortel Networks lead the pack. These vendors deliver innovative solutions with advanced capabilities on their end-to-end . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Network-Based IVR/Voice Portals, Q2 2009

Tellme And Nuance Are Leaders, With Verizon And Voxeo Close Behind As Strong Performers

by Elizabeth Herrell, June 15, 2009

In Forrester's 53-criteria evaluation of network services providers for IVR/voice portal (VP) vendors, we found that Tellme and Nuance lead the pack with their all-inclusive platform support for advanced capabilities and innovative solutions. Verizon . . .

For Infrastructure & Operations Professionals

TechRadar™ For IT Infrastructure And Operations Professionals: Branch Office Technologies, Q2 2009

Core Technologies Ripe For Consolidation And Centralization

by Chris Silva, May 26, 2009

As businesses look to IT for the efficiencies, savings, and streamlining that will improve the bottom line, consolidation of branch office infrastructure represents a distributed but easy-to-optimize area of IT infrastructure. All the technologies included . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: UC IVR And IP Contact Centers, Q2 2009

by Elizabeth Herrell, April 23, 2009

The landscape for unified communications (UC), interactive voice response (IVR), and Internet protocol (IP) contact centers is talked about constantly. Forrester answered the inquiries of numerous end users from February 2008 to February 2009 on these . . .

For Infrastructure & Operations Professionals

The 2009 Outlook For Unified Communications In Europe

by Phil Sayer, March 24, 2009

Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation. Since then the world has changed beyond recognition, with . . .

For Infrastructure & Operations Professionals

Evaluating UC Vendors On Key Applications

How Vendors Stack Up On Voice/Desktop Call Control, Mobility, And Conferencing

by Elizabeth Herrell, December 22, 2008

Organizations considering unified communications (UC) solutions often find the vendor landscape overwhelming. During an economic slowdown it's more important than ever to invest in solutions that mirror the short-term and long-term goals of your company. . . .

For B2B Market Research Professionals

The State Of SMB Networks And Telecommunications: 2008

Business Data Services North America And Europe

by Ellen Daley, July 9, 2008

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2008. Hot topics for SMBs include mobility, . . .

For Vendor Strategy Professionals

Hot Companies To Watch In 2008

Profiles Of Emerging Companies And Technology Trends That Vendors Should Consider When Planning Their Strategy

by Chris Andrews, April 16, 2008

Technology vendors increasingly focus on using external sources to bolster their company's innovation. Driven by globalization trends — and a realization that they can't manage all of their innovation in-house — vendors are seeking to generate more innovation . . .

For Consumer Product Strategy Professionals

Who Forms The Next Wave Of VoIP Consumers?

They're Still Early Tech Adopters, So Sell VoIP As Plain Old "Voice" To Win

by Sally M. Cohen, December 21, 2007

VoIP providers should be happy to know that awareness of their service is growing — 62% of online consumers have heard of VoIP, compared with only 43% in 2005 — but this isn't translating as quickly into purchases of VoIP. Interest in the technology persists . . .

For Sourcing & Vendor Management Professionals

The State Of Enterprise VoIP And Unified Communications Adoption In Europe: 2007

by Phil Sayer, December 6, 2007

Enterprise implementation of voice over IP (VoIP) in Europe is firmly entering the mass adoption phase. Most enterprises (76%) are going down the IP PBX route — either installing the equipment on their own premises or contracting a managed service from . . .

For Sourcing & Vendor Management Professionals

The Emergence Of IP Toll-Free Services

Reports Of Its Death Are "Greatly Exaggerated"

by Lisa Pierce, October 23, 2007

In response to growing customer use of toll-free services, three nationwide facilities-based US providers have introduced their initial versions of IP toll-free services, which terminate on SIP trunks. However, like PSTN-based toll-free services, all . . .

For Consumer Product Strategy Professionals

Is It Game Over For VoIP In Europe?

No, But Three Years In, Providers Need To Change Tactics To Start Winning Over Customers

by Paul Jackson, October 11, 2007

There has not been as much growth in the voice over Internet protocol (VoIP) market in Western Europe as providers had hoped for. The growth in the number of adults who use VoIP is disappointingly low, with only 2% of Europeans using VoIP for nearly all . . .

For Infrastructure & Operations Professionals

Nortel: A Report Card On Ubiquitous Mobility

by Chris Silva, October 11, 2007

Nortel Networks has had its share of false starts in the enterprise mobile infrastructure space. Nortel's Achilles' heel is the lack of product development control over its current wireless LAN (WLAN) product set due to an OEM partnership with Trapeze . . .

For Infrastructure & Operations Professionals

Cisco Systems: A Report Card On Ubiquitous Mobility

by Chris Silva, October 11, 2007

Cisco has long been considered a leader in all segments of networking from the core to the edge, steadily adding voice- and location-based services and solutions on top of its foundational networking products. In the rapidly evolving market for ubiquitous . . .

For Infrastructure & Operations Professionals

2007 Survey: Strong Growth For IP Telephony

Spending Plans Increase As Adoption Continues

by Elizabeth Herrell, August 14, 2007

Forrester interviewed 516 landline voice decision-makers in North America and Europe and found that enterprises plan to increase budgets for IP telephony (IPT) or IP PBX systems and services during 2007. This is not surprising. New shipments of IPT outpaced . . .

For Technology Product Management & Marketing Professionals

Free VoIP For Business: What's Not To Like?

VoIP Solution Vendors Need To Step Up To Meet Business Interest

by Henry Dewing, July 26, 2007

Free voice-over-IP (VoIP) services are sneaking onto business networks the same way that instant messaging (IM) did five years ago: Employees are trying out the services at home and then bringing them into work. Some big companies such as Intel have approved . . .

For Vendor Strategy Professionals

The State Of North American Business Customer Adoption Of IP Telephony And VoIP In 2007

Suppliers Hold The Key To Stimulating Customer Adoption

by Lisa Pierce, July 18, 2007

In 2007, North American enterprises and small and medium-size businesses are continuing to deploy many VoIP technologies and services, but overall year-over-year growth is modest in many cases. Use of and interest in managed VoIP and IP telephony services . . .

For Consumer Market Research Professionals

VoIM Helps Online Teens Stay Connected  (172 KB PPT)

by Sally M. Cohen, July 6, 2007

Teens have added Voice over IM (VoIM) to their arsenal of tools that help them stay connected to their social networks. Many teens who use VoIM today are at the center of large and active networks.

For Consumer Market Research Professionals

Survey Highlights: North American Technographics Consumer Technology Online Survey, Q1 2007  (254 KB PPT)

by Ted Schadler, July 5, 2007

This survey highlight data charts slide deck presents the key data points contained in our latest survey on consumers and technology: North American Technographics Consumer Technology Online Survey, Q1 2007. Every data point shown can be cut by demographics, . . .

For Customer Experience Professionals

The VoIP Customer Experience: Work In Progress

VoIP Customer Experience Is Not Ready For Mainstream Users

by Zayera Khan, April 3, 2007

Consumers choose voice over IP (VoIP) because it offers select zero or low-cost alternatives to expensive phone calls that telcos cannot beat. Current Web-based VoIP offers have attracted tech-savvy consumers, but in order to also attract mainstream consumers, . . .

For Technology Product Management & Marketing Professionals

Telcos Must Turn Consumer VoIP From A Problem Into An Opportunity

Telco Marketers Will Drive Value By Expanding Channels And Marketing Apps

by Maribel D. Lopez, March 30, 2007

Voice over IP (VoIP), long thought of as the death knell for traditional telcos, is gaining traction but is not overtaking the traditional voice market. Today, as cable continues to drive the market for VoIP, telcos risk becoming commodity service providers. . . .

For Sourcing & Vendor Management Professionals

Outsourcers Step Up To The VoIP Plate: Spotlight On Computer Sciences Corporation

by Lisa Pierce, March 27, 2007

Other than facilities-based telecommunications carriers, potential customers of nationwide, enterprise-class, WAN-centric VoIP services have relatively few alternatives. In contrast, the list of managed IP PBX service providers is quite extensive. Few . . .