For Vendor Strategy Professionals

Market Overview: Workload Automation, Q3 2009

Is BSM The Future Of Workload Automation?

by Jean-Pierre Garbani, November 9, 2009

Job scheduling is a necessary component of data centers. Without job scheduling, an enterprise could simply not execute long application processes that deal with massive amounts of data and are necessary to prepare for online and transactional processing. . . .

For CIOs

Catalog Of Technical Services  (66 KB XLS)

by Alexander Peters, Ph.D., Wolfgang Benkel, November 6, 2009

The workbook defines 10 generic profiles of technical services and associates provisioning processes and activities with each of them. The activity-based descriptions enable IT executives to establish the link between technology assets, resources, and . . .

For CIOs

A Catalog Of Technical Services Improves The Manageability Of The BT Service Portfolio

by Alexander Peters, Ph.D., November 6, 2009

Business technology (BT) changes IT's roles within the enterprise, forcing IT leaders to deploy business service processes and technology demand management. CIOs are embarking on the IT-to-BT journey by concentrating their efforts on the consolidation . . .

For CIOs

CIOs: Business Alignment And BT Enablement Require Business Capability Maps

At Your Level, You Can't Rely On Any Other Single IT Business Model

by Bobby Cameron, October 30, 2009

CIOs are aggressively tackling their planning and management challenges, deploying tools and building models to address a wide variety of functions like asset management, IT services management, application rationalization, business process efficiencies, . . .

For Infrastructure & Operations Professionals

Service Catalog — Your Prerequisite For Effective IT Service Management

Yes, They Can Help Connect You With The Business

by Evelyn Hubbert, Glenn O'Donnell, October 28, 2009

The vision and purpose of effective IT service management is to efficiently develop, operate, and deliver services with value and alignment to the business. To do this, IT must transform itself from an organization with many silos of technical and functional . . .

For Vendor Strategy Professionals

The IT Management Software Challengers

SWOT Analysis For ASG, Compuware, EMC, Quest Software, And Microsoft, Q3 2009

by Jean-Pierre Garbani, October 26, 2009

The 2009 IT management software (ITMS) market seems to favor smaller vendors to the detriment of larger ones. Preliminary results for the first three quarters of 2009 show that the megavendors' share of the ITMS market has again declined from 2008. This . . .

For Vendor Strategy Professionals

Tech Horizons: OpTier, A Step Toward Business Service Management (BSM) 2.0

Is Business Transaction Management The New BSM?

by Jean-Pierre Garbani, October 5, 2009

BSM is firmly established now as a way to manage IT as a business tool rather than as a collection of fragile technologies. In this transformation of IT into a service provider, technology is only one element of the equation and is no longer the only . . .

For Vendor Strategy Professionals

The IT Management Software Megavendors

SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q3 2009

by Jean-Pierre Garbani, Peter O'Neill, August 12, 2009

The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. Despite this bleak overall picture, Forrester forecasts 4% growth in nonapplication software products (e.g., storage management, middleware), . . .

For CIOs

Market The BT Service Portfolio To Fuel Innovation And Utility

by Alexander Peters, Ph.D., July 24, 2009

As businesses become infused with technology, CIOs are expected to provide portfolios of business technology (BT) services, which sustain the competitive advantage of their firms. To improve IT's responsiveness to this increasingly complex and dynamic . . .

For Enterprise Architecture Professionals

Next-Generation IT Requires Next-Generation EA

EA Makes The New Core Processes Of IT Work

by Alex Cullen, Gene Leganza, Jeff Scott, Jost Hoppermann, June 30, 2009

What business wants from IT is changing, and that means IT has to change how it manages itself and the IT-business relationship. Building on current project delivery and operational management competencies, CIOs are adding new core management processes: . . .

For Infrastructure & Operations Professionals

Who's Hot In Business Service Management

An Overview Of Vendors Offering BSM Solutions

by Peter O'Neill, Evelyn Hubbert, June 11, 2009

Enterprises continue to invest in business service management (BSM) projects, even with the economy going into recession, and BSM has been the battle cry of IT management software vendors for several years now. As a technology, it is founded on the ability . . .

For Vendor Strategy Professionals

Market Overview: Business Service Management

Introducing The BSM "Class Of 2009"

by Peter O'Neill, June 11, 2009

Enterprises continue to invest in business service management (BSM) projects, even with the economy going into recession. As a technology, BSM is founded on the ability to map business services to infrastructure components, providing visibility into IT . . .

For Vendor Strategy Professionals

Inquiry Insight: IT Management Software

Sustained Activity In Spite Of The Economic Downturn

by Jean-Pierre Garbani, May 13, 2009

Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's clients and of the activity surrounding a given subject matter. . . .

For Enterprise Architecture Professionals

Enterprise Architects Should Lead Business Service Portfolio Definition

by Alex Cullen, March 26, 2009

CIOs rank improving IT value communications as a top priority — and many are realizing that a strategy of organizing IT assets, capabilities, and costs around business-relevant services may be the best approach to doing this. Business services connect . . .

For Vendor Strategy Professionals

Market Overview: The IT Management Software Market In 2009

The Current Economy Is A Catalyst For Change

by Jean-Pierre Garbani, Peter O'Neill, March 13, 2009

In 2009, IT faces the problem of cutting costs without affecting the productivity of business users. Ideally, enterprises will look at solutions that increase IT ops' productivity, reduce the time needed to correct problems, and eliminate wasted time: . . .

For Infrastructure & Operations Professionals

What's After BSM? Understanding The Financials

Enterprises That Reach BSM Maturity Extend Their Projects To Financial Management

by Peter O'Neill, January 6, 2009

Enterprises with mature business service management (BSM) systems are able to measure and report quality of service at the business level; they can also assign sensible, business-centric prioritization to service performance events and other incidents. . . .

For Vendor Strategy Professionals

BSM 2.0

Predicting The Evolution Of Business Service Management

by Jean-Pierre Garbani, December 12, 2008

Business service management (BSM) has been the battle cry of IT management software vendors for several years now. As a technology, it is founded on the ability to map business services to infrastructure components: This should provide visibility into . . .

For Vendor Strategy Professionals

Market Overview 2008: Automated Testing Software

by Jean-Pierre Garbani, November 7, 2008

Conventional wisdom says that the goal of testing is to find bugs in software, and that this should be achieved by running known usage cases that yield expected results. This opens the door to automation and automated testing solutions. New applications, . . .

For CIOs

Guidance For The Development Of BT Service Catalogs

The Catalog Is An Integral Part Of The BT Service Portfolio

by Alexander Peters, Ph.D., October 17, 2008

The catalog of business technology (BT) services is a subset of the enterprise BT portfolio, aimed to present all live enterprise technology services from a business perspective. It consists of two logically connected building blocks: the catalog of business-facing . . .

For Vendor Strategy Professionals

Novell Buys Managed Objects: Is This A New "Routes To Value" Or "SMARTS" Revisited?

by Thomas Mendel, Ph.D., October 15, 2008

Novell has announced its acquisition of Managed Objects, one of the two market leaders in business service management (BSM). This represents an excellent opportunity for Novell to create visibility in one of the most dynamic and business-relevant areas . . .

For Vendor Strategy Professionals

The IT Management Software Challengers

SWOT Analysis: ASG, Microsoft, NetIQ, And Oracle, Q3 2008

by Jean-Pierre Garbani, Peter O'Neill, September 23, 2008

Four major companies dominate the IT management software market. Their rich portfolio allows them to successfully compete in tactical sales with point solutions as well as in strategic sales against each other. They increasingly define the market's direction, . . .

For Vendor Strategy Professionals

Microsoft's Leading Solution For Windows Management Aims At Megavendor Status

SWOT Analysis: Microsoft, Q3 2008

by Peter O'Neill, August 21, 2008

Microsoft today presents a management portfolio that addresses the core Microsoft solutions: operating systems management, applications management, middleware management, and database management. This focus provides Microsoft clients with immediate benefits. . . .

For Vendor Strategy Professionals

Business Service Management Market Update

Forrester Provides Revised Adoption Rates Based On The Latest Data

by Peter O'Neill, June 30, 2008

Many IT management software vendors continue to address the business service management (BSM) market. Enterprise investment in BSM, including the necessary foundation technologies, has therefore accelerated; as a result, Forrester has revised its estimates . . .

For Vendor Strategy Professionals

The Megavendors In IT Management Software

SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q2 2008

by Jean-Pierre Garbani, Peter O'Neill, May 21, 2008

Forrester's IT spending outlook for 2008 forecasts that software investments will fare better than average, with 19% growth in 2008 compared with12% growth in 2007. The four IT management software megavendors — BMC Software (BMC), CA, HP Software (HP), . . .

For Enterprise Architecture Professionals

Case Study: BNP Paribas Improves Service, Reduces Delays With A BAM Center Of Excellence

by Henry Peyret, April 17, 2008

Faced with numerous business changes in its retail bank operations, such as regulatory changes and an increased need for risk assessment, BNP Paribas decided to extend its existing business service management (BSM) center of excellence (COE) to take on . . .