For eBusiness & Channel Strategy Professionals

2009 Canadian Bank Secure Web Site Rankings

RBC Posts Solid Scores In All Areas Of Forrester's Review

by Emmett Higdon, August 25, 2009

Forrester again this year evaluated the secure Web sites of the seven largest Canadian banks and credit unions — Bank of Montreal, CIBC, Desjardins, National Bank of Canada, RBC Royal Bank, Scotiabank, and TD Canada Trust — using our Competitive Site . . .

For eBusiness & Channel Strategy Professionals

US Investors Continue To Adopt eStatements

by Bill Doyle, August 21, 2009

Investor adoption of eStatements continues to inch forward. What's holding back wider adoption of eStatements? Most brokerage clients say that they need a paper statement for their records.

For eBusiness & Channel Strategy Professionals

The Time Has Come To Eliminate Paper Statements

US eStatement Adoption Has Leveled Off

by Emmett Higdon, Elizabeth Davis, July 17, 2009

What's the state of eStatement adoption in the US? It appears to have leveled out a bit, according to data from Forrester's North American Technographics® Online Banking Survey, Q1 2009 (US). An average of 55% of online checking, savings, and credit . . .

For Consumer Market Research Professionals

Technographics® Survey Highlight: North American Technographics Banking Online Survey, Q1 2009 (US)  (718 KB PPT)

by Corina Matiesanu, June 22, 2009

This highlight deck summarizes the key findings from Forrester’s North American Technographics Banking Online Survey, Q1 2009 (US).

For Consumer Market Research Professionals

Technographics® Survey Highlight: North American Technographics® Financial Services Online Survey, Q3 2008  (416 KB PPT)

by Jacqueline Anderson, January 5, 2009

This highlight deck summarizes the key findings from Forrester¿s North American Technographics Financial Services Online Survey, Q3 2008.

For eBusiness & Channel Strategy Professionals

Electronic Statement Optimization, 2008

Neutralize Inhibitors to Expand Breadth of Use

by Edward Kountz, November 18, 2008

Banks are heavily investing in electronic statementing capabilities, but they face several hurdles in encouraging wary non-users to make the shift.

For Consumer Market Research Professionals

Technographics® Survey Highlights: North American Technographics Financial Services Online Survey, Q2 2008  (354 KB PPT)

by Jacqueline Anderson, September 29, 2008

This highlight deck reviews the key findings from the Q2 2008 Financial Services Online Survey. This survey covered questions given to US adults around financial products and habits.

For eBusiness & Channel Strategy Professionals

Pulling The Plug On Paper Statements

North American Technographics

by Emmett Higdon, September 22, 2008

Adoption of eStatements in the US continues to grow strongly, as seen in data from Forrester's North American Technographics® Financial Services Online Survey, Q2 2008. More than 55% of online checking, savings, and credit card customers today receive . . .

For Technology Sales Enablement Professionals

Industry Essential: The US Retail Banking Market

by Ellen Carney, May 19, 2008

At the end of 2007, Federal Deposit Insurance Corporation (FDIC)-insured banks in the US held nearly $6.9 trillion in deposits, supported more than 73,000 branches, and employed 1.8 million people. With changing demographics, increasing choices for consumer . . .

For eBusiness & Channel Strategy Professionals

US Investors Adopt eStatements

But A Majority Of Investors Still Receive Paper Statements

by Bill Doyle, Elizabeth Davis, April 1, 2008

The adoption of eStatements for financial products in the US continues to grow. More than half of US online consumers with a brokerage account receive an eStatement. But even among investors who have signed up for electronic statements, a wide majority . . .

For eBusiness & Channel Strategy Professionals

The Greening Of America — One eStatement At A Time

North American Consumer Technographics

by Catherine Graeber, Elizabeth Davis, February 11, 2008

The adoption of eStatements in the US continues to grow, which we track by looking at data from Forrester's North American Technographics® Financial Services Online Survey, Q3 2007. In the past two years, online consumers receiving an eStatement for . . .

For Consumer Market Research Professionals

Technographics® Survey Highlights: North American Financial Services Online Survey, Q3 2007  (348 KB PPT)

by Jacqueline Anderson, December 5, 2007

This highlight deck reviews the key findings from the Q3 2007 Financial Services Online Survey. This survey covered questions given to US adults around financial products and habits.

For eBusiness & Channel Strategy Professionals

How To Do Online Bill Payment Right

A Case Study From Australia's BPAY

by Alyson Clarke, September 5, 2007

Australians have a strong appetite for paying bills and managing their finances online. In fact, Forrester's Asia Pacific Consumer Technology Adoption Study (APCTAS) reveals that more than 70% of Australia's online consumers have paid bills, checked bank . . .

For Consumer Product Strategy Professionals

Person-To-Person Payment Goes Mobile

But P2P Mobile Payment Is A Technology In Search Of A Market

by Michelle de Lussanet, April 19, 2007

A number of firms in Western Europe have recently launched payment systems that allow consumers to make person-to-person payments using their mobile phones. Executives at other payment system operators, mobile operators, and banks need not rush to follow . . .

The Checkout Tools That Boost eBusiness

Why Paypal, Bill Me Later, And Google Checkout Work

by Sucharita Mulpuru, January 17, 2007

As online businesses struggle to find ways to maintain double-digit growth year after year, a slew of options that aim to boost checkout conversion have emerged as promising tools in the quest to grow sales. PayPal, Bill Me Later, and Google Checkout, . . .

Canadians Move To eStatements — But Still Cling To Paper

by Catherine Graeber, October 24, 2006

eStatement adoption in Canada has exploded during the past few years. Forty-seven percent of online Canadians now receive an online statement for their bank deposit accounts. But there's a problem — 86% of eStatement adopters also continue to receive . . .

eStatement Adoption: Is The Glass Half-Full Or Half-Empty?

by Catherine Graeber, June 12, 2006

There's good news and bad news about eStatement adoption. The good news? eStatement adoption more than doubled in the 2005; 39% of online households received a bank deposit account statement online. Now for the bad news. Firms made little progress in . . .

Online Banking Users Are Ready To Drop Paper Statements; Banks Are Not

by Elena Giovannini, Benjamin Ensor, December 20, 2004

A majority of Net banking users check their statements online, and a third of them are interested in dropping paper statements in favor of electronic ones. Europe's banks are starting to ask online banking users to choose between online or postal delivery . . .

The Dirty Little Secret About eStatement Adoption

While Adoption Skyrockets, Few Are Actually Giving Up Paper Statements

by Catherine Graeber, December 7, 2004

eStatement adoption has more than tripled in the past year, with 26% of online households now receiving one or more eStatements from their financial providers. Sounds great, right? The only problem is that 97% of eStatement adopters continue to receive . . .

Online Statements Lower Costs - Not Service Quality

by Charlotte Hamilton Clark, Dr. Therese Torris, Elena Giovannini, December 18, 2003

Europe's finance firms want to use electronic account statements to cut costs. Successful firms will make online statements a high-touch experience and promote adoption with a mix of incentives.

US Consumer ePayments: Watch Them Grow

by Penny Gillespie, December 18, 2003

Electronic payments are increasingly common in the US as paper-based payments continue to decrease, driven by savvy consumers and cost-conscious merchants.

Canadian Consumers Are Ready For eStatements

by Catherine Graeber, Ron Shevlin, Jeremy Sweeney, April 1, 2003

This is the second brief in the eDocument Delivery Strategy series. While just 9% of online Canadians have adopted so far, almost two-thirds are ready to give up paper statements for the right financial incentive.

Financial Incentives Will Drive eStatement Adoption

by Catherine Graeber, Ron Shevlin, Jeremy Sweeney, March 28, 2003

This is the first brief in the eDocument Delivery Strategy series. Online financial transactors and Gen X/Yers are the best prospects for eStatements in the US. And offering financial incentives to the Gen X/Y segment can boost adoption rates by up to . . .