For Vendor Strategy Professionals

The Changing Face Of Telecom Wholesale

Telecom Wholesale: From Regulatory Mandate To Customer Demand

by Mike Cansfield, November 3, 2009

Last year we said that the wholesale sector in telecom was at an inflection point. This study shows that the changes we detected last year accelerated with market forces driving change in what customers want from their wholesale suppliers and in the business-to-business . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Managed Global MPLS Services, Q4 2009

AT&T Leads On Strategy And Market Presence; Orange Has The Best Service Offer

by Brownlee Thomas, Ph.D., October 27, 2009

In Forrester's 54-criteria evaluation of nine managed global MPLS service providers, the Leaders included AT&T, BT Global Services, Orange Business Services, and Verizon Business. AT&T had the highest scores in both strategy and market presence, . . .

For Sourcing & Vendor Management Professionals

Market Overview Of Cloud IT Services From Major Telcos

by Paul Roehrig, Ph.D., September 1, 2009

Interest and hype around cloud IT services is at an all-time high, but most enterprise decision-makers are still exploring the potential risks and rewards. Although most clients are not rushing to implement an unproven set of services, the promise for . . .

For Sourcing & Vendor Management Professionals

Enterprises Need Innovative Telecom Service Options And Flexibility To Address Cost Pressures

by Brownlee Thomas, Ph.D., June 29, 2009

The global economic recession is extracting a heavy toll on enterprise IT budgets. As a result, sourcing and vendor management executives at multinational firms responsible for network and telecommunications (N&T) are looking for improved flexibility . . .

For Sourcing & Vendor Management Professionals

RFP Template For Global Data Wide-Area Network (WAN) Infrastructure And Services  (215 KB XLS)

by Brownlee Thomas, Ph.D., March 16, 2009

An Excel template intended to give sourcing organizations a starting point for building an RFP for outsourcing global data wide-area network (WAN) infrastructure and services.

For Sourcing & Vendor Management Professionals

Deriving Value From Global Managed Network And Telecom Services

Outsourcing Helps MNCs Avoid Upfront Capital Spending And Enjoy Business Benefits From New Convergence Technologies Sooner

by Brownlee Thomas, Ph.D., February 11, 2009

Most large multinational corporations (MNCs) will buy more provider-managed international network and telecommunication services during the next three years to help insulate their business from the anticipated multiyear global economic recession. Sourcing . . .

For Sourcing & Vendor Management Professionals

Global WAN Services Options Are Maturing And Expanding

Align Your Sourcing Strategy To Your Business Culture

by Brownlee Thomas, Ph.D., January 23, 2009

Large multinational organizations with widely distributed operations that span several geographies want more international wide-area network (WAN) services options from telecom service providers. While most clients we've worked with on global telecom . . .

For Infrastructure & Operations Professionals

The Time Is Right For WAN Optimization Managed Services

Telcos Are Well Placed To Move Up The Value Chain By Managing Enterprise WANs

by Phil Sayer, January 15, 2009

All the major telcos and systems integrators are now offering wide area network (WAN) optimization managed services. Forrester's view is that in the current economic climate these services will prove attractive to firms looking to improve application . . .

For Sourcing & Vendor Management Professionals

Reducing Risk In Global Telecom Services Sourcing

Ask The Right Questions And Follow A Disciplined Process

by Brownlee Thomas, Ph.D., December 12, 2008

Buyers need to address four categories of risk when sourcing global telecommunication services: (1) physical risks to the network and local business operations; (2) geographic risks including local regulations and business practices; (3) commercial risks . . .

For Vendor Strategy Professionals

Case Study: How Telenor Jumped To The Big League

A Model Lesson In Strategy Implementation

by Mike Cansfield, December 1, 2008

Over the past seven years, Telenor — the incumbent telco in Norway — has transformed itself from a small operator with limited opportunities in a tiny country into a major global telecommunications group. How? By leveraging repeatable strategic methodologies . . .

For Vendor Strategy Professionals

Predictions 2009: What's In Store For The Telecom Industry?

by Mike Cansfield, December 1, 2008

2008 has been a year of great flux, with the financial crisis, wildly fluctuating oil prices, and sky-high food prices. 2009 offers the prospect of more of the same in the financial sector but with the addition of the first recession in more than six . . .

For Vendor Strategy Professionals

Case Study: Telefónica Invigorates Its Multinational Corporation Pitch

by Mike Cansfield, October 24, 2008

Telefónica is the fourth largest phone company in the world by market capitalization, and yet it has struggled in the past to attract multinational corporation (MNC) business. A new approach in the way it sells to this customer set is changing this and . . .

For Consumer Market Research Professionals

Technographics® Insight: 2008 Global Internet And Broadband Landscape   (285 KB PPT)

by Valerie Batut, August 22, 2008

This Technographics Insight takes a look at the global adoption of the Internet and broadband. It also compares the profile of Internet and broadband users across countries.

For Sourcing & Vendor Management Professionals

Managing Global Mobility Support Is Getting Harder

MNCs Should Consider Using Third Parties For Managed Services

by Brownlee Thomas, Ph.D., August 11, 2008

Globalization is taking a firm hold on enterprises in every industry sector. Multinational corporation (MNC) IT sourcing experts are keen to obtain insights about what other large firms are doing to address the growing challenges to cost-effectively support . . .

For Vendor Strategy Professionals

EDS Is Poised For CSD Leadership But Now Must Execute To The Finish Line

SWOT Analysis: EDS, Q2 2008

by Pascal Matzke, Chris Townsend, June 11, 2008

As a leader in IT outsourcing, EDS has a strong track record in and history of delivering converged IT and telecom services to large enterprise clients. But while many of its outsourcing and telecom services competitors are actively pushing propositions . . .

For Sourcing & Vendor Management Professionals

Global VNO Vanco Falls To Reliance Globalcom

Vanco's Buy-Up Should Reassure MNC Customers And Prospects

by Brownlee Thomas, Ph.D., June 4, 2008

Reliance Globalcom has taken a big step toward realizing its vision of becoming a top five global data services provider. It has agreed to pay $76.9 million for 100% of Vanco — the pioneer global virtual network operator (VNO) — and expects to reap $365 . . .

For Sourcing & Vendor Management Professionals

Shell Signs Megadeals With AT&T, T-Systems, And EDS For Global Network And IT Services

The Three Providers Will Be Shell's Global Strategic IT Suppliers

by Brownlee Thomas, Ph.D., May 16, 2008

On March 31, 2008, Royal Dutch Shell (Shell) announced the signing of three separate agreements with AT&T, T-Systems, and EDS for global IT infrastructure outsourcing and managed network services. The three megadeals have a combined value of approximately . . .

For Sourcing & Vendor Management Professionals

Global IT Outsourcers And Top-Tier Telcos Partner For Converged Service Delivery

AT&T-IBM And BT-HP Deals Prove That No Provider Can Do It All Alone

by Lisa Pierce, Brownlee Thomas, Ph.D., May 16, 2008

Tightening relationships between über-providers, like AT&T and IBM Global Services or British Telecommunications (BT) and Hewlett Packard (HP), are driven equally by fundamental shifts in the changing nature of both the competitive landscapes in the . . .

For Vendor Strategy Professionals

The BT HP Alliance Represents A Powerful Combination For CSD Solutions

SWOT Analysis: BT HP Alliance, Q2 2008

by Pascal Matzke, Daniel Krauss, May 12, 2008

The BT HP Alliance (BT HP) combines the best of two worlds: BT Global Services' (BT GS) strong background in enterprise telecom and network services and HP Services' (HP) deep IT services expertise. Not only are the two partners highly complementary in . . .

For Sourcing & Vendor Management Professionals

Financial Services Sourcing Teams Must Keep Up With A Managed Telecom Services Surge

Globalization And Mobility Momentum Push Firms To Buy Managed Telecom

by Brownlee Thomas, Ph.D., April 11, 2008

Large financial services firms are finding that managing complex network migrations to an IP architecture is hard to do in-house. Moreover, once the convergent telecommunications network is up and running, they want to leverage the investment and roll . . .

For Sourcing & Vendor Management Professionals

What MNCs Want: Real Global Mobility Support

An MNC's Wish List

by Brownlee Thomas, Ph.D., April 8, 2008

The bigger the multinational corporation (MNC) and the broader its international business operations, the larger the challenge for IT and procurement groups to manage the company's increasingly complex mobile environment. A global manufacturer recently . . .

For B2B Market Research Professionals

Global Enterprise Telecommunication Initiatives  (148 KB PPT)

by Ellen Daley, April 3, 2008

A look at telecommunications priorities for enterprises in Asia Pacific, North America, and Europe.

For Sourcing & Vendor Management Professionals

Indians Take Aim At The Global Telecom Market

Two Conglomerates Form Tata Communications And Reliance Globalcom

by Brownlee Thomas, Ph.D., March 28, 2008

Two Indian conglomerates — Tata Group and Reliance Industries — recently announced rebranding and additional investments in their respective international telecom units in order to aggressively grow their business in the global telecom market. Tata Group . . .

For Sourcing & Vendor Management Professionals

MNCs Will Prioritize Mobility Support In 2008

by Brownlee Thomas, Ph.D., January 22, 2008

In 2008, telecommunications and networking procurement professionals at large multinational corporations (MNCs) will do more with mobile technologies and services, including enhancing IT support capabilities for their increasingly mobile global workforces. . . .

For Sourcing & Vendor Management Professionals

MNCs Will Embrace IP Convergence In 2008

by Brownlee Thomas, Ph.D., January 22, 2008

In 2008, telecommunications and networking procurement professionals at large global companies will continue to invest in IP networks and services. The big driver behind this trend is the desire of firms with a growing international customer base and . . .