For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

by Phil Sayer, October 30, 2009

The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Managed Global MPLS Services, Q4 2009

AT&T Leads On Strategy And Market Presence; Orange Has The Best Service Offer

by Brownlee Thomas, Ph.D., October 27, 2009

In Forrester's 54-criteria evaluation of nine managed global MPLS service providers, the Leaders included AT&T, BT Global Services, Orange Business Services, and Verizon Business. AT&T had the highest scores in both strategy and market presence, . . .

For B2B Market Research Professionals

2009 Canadian Telecom Outlook   (646 KB PPT)

by Ellen Daley, September 22, 2009

Forrester Research takes a look at the percentage of Canadian firms who purchase managed telecom services and why they chose to purchase, their interest in procuring managed services, and who would they prefer to purchase managed services from. Data was . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In Europe 2009: Cost-Cutting Dominates Enterprise Plans

by Phil Sayer, September 3, 2009

Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic is growing . . .

For B2B Market Research Professionals

Recession Insights: What's Up, What's Down, And What It Means To The Communications Sector

Telecom And Network Spending Shows Some Bright Spots

by Mike Cansfield, August 20, 2009

The recession rumbles on, and, although summer has arrived (for the Northern hemisphere at least), the economic winter looks likely to be a long one. Forrester's research shows some metrics falling but also other indicators that show there are bright . . .

For Vendor Strategy Professionals

Understanding Today's Demand For IT Services

Project Work Is Down But Has Growth Potential; IT Outsourcing Is Just Weak

by Tim Sheedy, Andrew Bartels, August 11, 2009

The IT services market is behaving peculiarly in this tech downturn. While project-based IT consulting and systems integration work is now falling, it: 1) held up remarkably well until Q4 2008; 2) is down less than other categories of IT spending; and . . .

For B2B Market Research Professionals

The State Of Enterprise Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009. Even given the current economic crisis, . . .

For B2B Market Research Professionals

Enterprise Versus SMB: 2009 Managed/Outsourced Telecom Services Trends  (511 KB PPT)

by Ellen Daley, August 7, 2009

Using BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, Forrester analyzes managed/outsourced telecom services trends within enterprises and SMBs for 2009.

For B2B Market Research Professionals

The State Of SMB Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European firms via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q2 2009. Even given the current global economic crisis, . . .

For B2B Market Research Professionals

IT Services: Banking And Insurance Services Budget Data  (542 KB PPT)

by Ellen Carney, August 6, 2009

A data chart on IT services banking and insurance budget data.

For B2B Market Research Professionals

IT Services: Banking And Insurance Service Provider Selection And Satisfaction Data  (546 KB PPT)

by Ellen Carney, August 6, 2009

Data chart on IT services banking and insurance service provider selection and satisfaction data.

For Technology Product Management & Marketing Professionals

The Managed Service Market Continues To Percolate

Economic Worries Drive Consideration, While Business Value Drives Satisfaction

by Henry Dewing, July 14, 2009

Managed services vendors promise mitigation of economic and technology risk to business customers, and some IT professionals are buying those services. The market for many new and traditional managed services has weathered the recent economic environment . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H2 2008

by Phil Sayer, July 10, 2009

Forrester's sixth survey of managed services deals signed in Europe by telecom service providers reviews 476 contract wins recorded in the second half of 2008. The number of deals increased from the 407 that we tracked in H1 2008; however, the total contract . . .

For Vendor Strategy Professionals

CDN Road Map: New Solutions Storm The Market

Bundled Services Expand The Business Value Of Content Delivery

by Henry Dewing, May 22, 2009

Content delivery network (CDN) leaders like Akamai Technologies, Limelight Networks, and CDNetworks face a perfect storm. Ever more demanding customers, a burgeoning Web, and new content delivery business models threaten to undermine the leading position . . .

For Sourcing & Vendor Management Professionals

IT Infrastructure Market And Services Data  (222 KB PPT)

by Paul Roehrig, Ph.D., April 13, 2009

IT Infrastructure Market And Services Data.

For Vendor Strategy Professionals

EMEA IT Outsourcing Deals: 2008 Review

by Pascal Matzke, March 30, 2009

While 2008 proved to be a tumultuous year in the world economy, IT outsourcers were well positioned to take advantage as companies looked to cut costs and potentially headcount. Despite the fact that Forrester recorded, remarkably, the same number of . . .

For Infrastructure & Operations Professionals

The 2009 Outlook For Unified Communications In Europe

by Phil Sayer, March 24, 2009

Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation. Since then the world has changed beyond recognition, with . . .

For Sourcing & Vendor Management Professionals

Deriving Value From Global Managed Network And Telecom Services

Outsourcing Helps MNCs Avoid Upfront Capital Spending And Enjoy Business Benefits From New Convergence Technologies Sooner

by Brownlee Thomas, Ph.D., February 11, 2009

Most large multinational corporations (MNCs) will buy more provider-managed international network and telecommunication services during the next three years to help insulate their business from the anticipated multiyear global economic recession. Sourcing . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: MPLS In The United States, Q1 2009

by Lisa Pierce, January 30, 2009

In the US, enterprises are steadily moving off legacy WAN services like frame relay (FR) and asynchronous transfer mode (ATM) and onto IP-based services like multiprotocol label switching (MPLS). This is reflected in the WAN-related inquiries Forrester . . .

For Vendor Strategy Professionals

Predictions 2009: What's In Store For Unified Communications?

Business Value And Delivery Models Key To Future Growth

by Henry Dewing, January 20, 2009

2008 saw most firms finally understand what unified communications (UC) means. Now, the conversation has shifted to the specific value UC provides firms — particularly in a tight economic environment. Today and into 2009, we expect UC trials at firms . . .

For Infrastructure & Operations Professionals

Remote And Small Site Access In The US: A Look At Six Alternative Service Providers

AuBeta, Hughes Network Systems, IVANS, MegaPath, New Edge Networks, And PAETEC

by Lisa Pierce, January 15, 2009

Forrester clients whose network operations span a large number of small or remote locations often express interest in using providers other than AT&T, Qwest Communications, Sprint, or Verizon Business. They want to evaluate the capabilities of alternative . . .

For Infrastructure & Operations Professionals

The Time Is Right For WAN Optimization Managed Services

Telcos Are Well Placed To Move Up The Value Chain By Managing Enterprise WANs

by Phil Sayer, January 15, 2009

All the major telcos and systems integrators are now offering wide area network (WAN) optimization managed services. Forrester's view is that in the current economic climate these services will prove attractive to firms looking to improve application . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H1 2008

by Phil Sayer, January 12, 2009

Forrester's fifth survey of managed services contracts signed by telecom service providers looks inside 407 European service deals sealed in the first half of 2008. The number of deals was up significantly from the 177 that we tracked in H2 2007, and . . .

For Vendor Strategy Professionals

European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2008

by Pascal Matzke, Daniel Krauss, January 9, 2009

The European Converged Service Delivery (CSD) market has continued on its strong growth path from the second half of 2007, with Forrester recording a record number of deals in the first half of 2008. The overall number of deals containing converged IT . . .

For Technology Product Management & Marketing Professionals

Market Overview: The Broad Opportunities In Managed Services

Facing Uncertainty And Change, The Managed Services Market Is Poised For Growth

by Henry Dewing, November 7, 2008

All firms are interested in managed services to help manage and mitigate their risks associated with technology decisions — particularly in a down economic environment. Forrester sees some macro-economic factors, including rapid technology evolutions, . . .