For Consumer Market Research Professionals

Technographics® Survey Highlights: The Triple-Play Landscape In Canada  (530 KB PPT)

by Joost van Kruijsdijk, November 5, 2009

This highlight deck summarizes the key findings related to devices and bundling from Forrester's North American Technographics Telecom And Devices Online Survey, Q3 2009 (Canada). This is the second survey highlight in a series from the North American . . .

For B2B Market Research Professionals

2009 Canadian Telecom Outlook   (646 KB PPT)

by Ellen Daley, September 22, 2009

Forrester Research takes a look at the percentage of Canadian firms who purchase managed telecom services and why they chose to purchase, their interest in procuring managed services, and who would they prefer to purchase managed services from. Data was . . .

For B2B Market Research Professionals

2009 Enterprise Mobility Spending And Adoption Trends   (472 KB PPT)

by Michele Pelino, August 7, 2009

Using data from BDS Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, Forrester examines enterprise mobility spending and adoption trends.

For B2B Market Research Professionals

North American Networks And Telecom Budgets And Priorities: 2009   (456 KB PPT)

by Ellen Daley, August 7, 2009

Using Forrester's Business Data Services' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, Forrester examines European firms' budgets and priorities for networks and telecom.

For B2B Market Research Professionals

Enterprise Versus SMB: 2009 Managed/Outsourced Telecom Services Trends  (511 KB PPT)

by Ellen Daley, August 7, 2009

Using BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, Forrester analyzes managed/outsourced telecom services trends within enterprises and SMBs for 2009.

For B2B Market Research Professionals

Sources That Influence Telecom And Network Purchasing Decisions Of Canadian VSB/SMBs: 2009   (422 KB PPT)

by Ellen Daley, August 7, 2009

Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research examines Canadian SMBs and very-small businesses (VSBs) and the sources of information that influence their telecom . . .

For B2B Market Research Professionals

2009 Networks And Telecom Adoption Trends: Very Small Businesses (2 To 19 Employees)  (488 KB PPT)

by Ellen Daley, August 6, 2009

Using our BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 data, Forrester examines network and telecom adoption trends for very small businesses, or VSBs, within North America and Europea.

For B2B Market Research Professionals

Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009

Business View and IT View Technographics Survey, May 1, 2009

For Consumer Product Strategy Professionals

The Science Of Churn: When And Why Consumers Switch Service Providers

Consumer Product Strategists At Telcos And Cablecos Can Help With A Proactive Churn-Prevention Strategy

by Sally M. Cohen, January 16, 2009

Churn — the rate at which consumers switch service providers for their home TV, phone, Internet, and bundle services — is a constant concern for product strategists at telcos and cablecos. A better understanding of when and why consumers abandon their . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Domestic North American Managed MPLS Services, Q4 2008

It's A Horse Race For First Place In Each Market

by Lisa Pierce, Brownlee Thomas, Ph.D., October 14, 2008

In Forrester's 48-criteria evaluation of seven US and three Canadian domestic managed multiprotocol label switching (MPLS) services providers, we found that the largest national facilities-based telecommunications service providers in each market — . . .

For B2B Market Research Professionals

2008 Canadian Managed Telecom Services Outlook  (180 KB PPT)

by Ellen Daley, September 30, 2008

Canadian firms reporting on their purchases of managed telecom services, desired additional services, and barriers against purchases of professional services

For B2B Market Research Professionals

North American And European SMB Access Technology Landscape  (166 KB PPT)

by Ellen Daley, June 23, 2008

An overview of SMB adoption of ethernet, broadband satellite, T1/E1, and DSL.

For B2B Market Research Professionals

Global Enterprise Telecommunication Initiatives  (148 KB PPT)

by Ellen Daley, April 3, 2008

A look at telecommunications priorities for enterprises in Asia Pacific, North America, and Europe.

For B2B Market Research Professionals

Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q12008

Business View and IT View Technographics Survey, April 1, 2008

For Customer Experience Professionals

The Canadian Customer Experience Index, 2007

Consumers Rate The Customer Experience Across 22 Large Canadian Firms

by Bruce D. Temkin, February 8, 2008

Forrester asked 538 Canadian consumers about their interactions with a variety of companies, gauging the usefulness, usability, and enjoyability of those experiences. Based on these consumer responses, we calculated the Customer Experience Index for 22 . . .

For Sourcing & Vendor Management Professionals

The Worrisome State Of Canadian Business Telecoms Competition

by Brownlee Thomas, Ph.D., November 14, 2007

If TELUS and Bell Canada had merged, Canadian enterprises and SMBs would have seen competitive choices for telecom services shrink dramatically. As new IP services mature during the next three years and demand ramps up, business telecom services buyers . . .

Large Canadian Financial Firms See Value In Managed IP Services

Bell Canada's Proactive Approach Defines Its Leadership

by Brownlee Thomas, Ph.D., December 18, 2006

Financial services firms often are earlier adopters of new communications technologies than most firms. This is clearly the case in Canada, where several of the country's largest banks, investment groups, and insurance companies are deploying MPLS wide-area . . .

The State Of Enterprise Managed Telecom Services Adoption

IT Looks To Outsourcing Telecoms To Simplify Operations And Lower Costs

by Brownlee Thomas, Ph.D., October 2, 2006

Enterprises of all sizes and types are interested in buying more managed telecom services to: 1) simplify operations; 2) save money; and 3) improve the quality and reliability of the corporate network. The network operators dominate the outsourced telecoms . . .

Bell Canada Offers Strongest Security In North American MPLS Services

The Forrester Wave™: Vendor Summary, Q1 2006

by Robert Whiteley, February 16, 2006

Canadian firms that are looking for a fully managed multiprotocol label switching (MPLS) environment should look to Bell Canada's IP VPN. Although its national counterpart, TELUS, is very competitive, Bell edges ahead with a better portfolio, pricing, . . .

Major Rivals Will Build The Inukshuk Wireless Broadband Network Together

Bell Canada And Rogers Communications Will Differentiate On Services

by Brownlee Thomas, Ph.D., October 17, 2005

Two of Canada's largest telecom service providers, Bell Canada and Rogers Communications, have formed a new wholesale joint venture — called Inukshuk — to deploy a precertification WiMAX national broadband wireless network by 2008. Some might say, "only . . .

Canadian Telecoms Phoenix — Rogers Telecom — Rises Again

by Brownlee Thomas, Ph.D., July 27, 2005

Rogers Communications (RCI), which owns Rogers Cable, Canada's largest cable company (cableco), and Rogers Wireless, the country's largest cellular company (cellco), announced its new fixed-line operating division, Rogers Telecom, following the completion . . .

Trends 2005: Canadian Enterprise Telecom Services

by Brownlee Thomas, Ph.D., October 27, 2004

In 2005, Canadian enterprises will continue their gradual transition from traditional wide-area network (WAN) services, such as Frame Relay and private lines, to MPLS-type IP VPNs for site-to-site connectivity. A growing portion of large Canadian organizations . . .

Understanding Canada's Telecom And TV Consumers

Canadians Continue Steady Progress On New Communications Technologies

by Charles S. Golvin, October 4, 2004

Canadians have broadly adopted many new technologies, including broadband, which is now crossing over to the mainstream with 30% penetration. Fixed telecom services remain strong, suffering from few of the wireless and packet voice displacement effects . . .

The Canadian Wireless Market Consolidates With Rogers Wireless' Rescue Offer For Microcell

by Brownlee Thomas, Ph.D., September 21, 2004

Rogers Wireless has agreed to acquire Canada's fourth-largest national mobile carrier, Microcell Telecommunications, for C$1.4 billion. The combined Rogers-Microcell would be Canada's only GSM-GPRS-EDGE provider. Forrester believes that this long-expected . . .

Canadian Telecom Update: Enterprise Market Consolidation Continues With 360networks' Exit

by Brownlee Thomas, Ph.D., June 30, 2004

The recent decision by 360networks to exit the Canadian business market comes as little surprise, but it does suggest that there really may be room for only three or four major telecom service providers in the Canadian market, which is roughly a tenth . . .