For Application Development & Program Management Professionals

Forrester's Best Practices Framework For Adopting PLM In Services Organizations

Lessons For Companies Where The "Product" Is Not a Manufactured Good

by Roy C. Wildeman, April 10, 2009

Forrester interviewed users, vendors, and systems integrators operating in financial services, telecom, and other services industries to research the common principles behind leading methods for the collaborative management of product information where . . .

For Application Development & Program Management Professionals

Case Study: CNA Insurance Deploys A Smart Combination Of PLM Processes And Technology

by Roy C. Wildeman, April 10, 2009

To support its $10-billion property and casualty insurance business, CNA Insurance needed a way to tame its product data complexity and drive better turnaround time for new product introductions and changes. By combining foundational product life-cycle . . .

For Vendor Strategy Professionals

Four Essential Components Of Successful Innovation Initiatives

by Chris Andrews, April 2, 2009

In 2009's difficult economic environment, many technology vendors are placing a renewed emphasis on their innovation capabilities. Not content with adopting a reactive market strategy, these vendors are pushing forward with plans to develop disruptive . . .

For B2B Market Research Professionals

Market Overview: Sizing Unified Communications

Stalled Market Blossoms To $14.5 Billion In 2015 As Barriers Fall

by Henry Dewing, February 5, 2009

Forrester forecasts that the market for unified communications within enterprises in North America, Europe, and Asia Pacific will reach $14.5 billion in 2015. Unified communications (UC) is an important, innovative capability that IT buyers and business . . .

For Vendor Strategy Professionals

Getting People-Centric Collaboration Tools Right

Collaboration Market Share Hinges On Streamlining Business Processes

by TJ Keitt, January 28, 2009

The down economy and an increasingly decentralized business world have created a boom market for collaboration vendors as emphasis on reduced costs has made tools like videoconferencing and collaborative workspaces appealing. But translating this short-term . . .

For Information & Knowledge Management Professionals

Governing SharePoint In The Enterprise

Using A Framework To Govern SharePoint In ECM Initiatives

by Craig Le Clair, January 9, 2009

SharePoint can provide value to enterprises by supporting new and collaborative ways of working. When deployed effectively, team and community collaboration technology consolidate apps and content that contribute to information overload and context-switching. . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™ For I&KM Pros: Enterprise Web 2.0 For Collaboration

Wikis And Social Networks Are Ready To Deliver High Value To Your Enterprise, Q4 2008

by Gil Yehuda, November 3, 2008

No longer new, Web 2.0 technologies solve problems that enterprises have today — but most have not yet used these tools to anywhere near their potential. Waiting for tools to mature seems prudent, but if you wait too long, employees may create their own . . .

For Information & Knowledge Management Professionals

User-Generated Applications Drive SharePoint Value

But To Maintain Application Reliability And Integrity, You Need To Plan

by Rob Koplowitz, John R. Rymer, July 31, 2008

Defining SharePoint is no easy task. It has components for multiple applications that offer functionality including business intelligence, collaboration, and content management. Beyond application functionality, SharePoint also contains a multilevel development . . .

For Information & Knowledge Management Professionals

"Facebook For The Enterprise": Catchy PhraseOr A Strategy For Collaboration?

Progressive I&KM Pros Will Harness Network Links For Business Benefit

by Matthew Brown, July 8, 2008

Can "Facebook for the Enterprise" solve real business problems inside a company? Maybe, but not with a naïve strategy based on a network of professional "friends." Still, Forrester has unearthed a handful of innovative companies building corporate social . . .

For Information & Knowledge Management Professionals

Internal Blogging: Value Outweighs Risk If You Address Management Concerns Early

by Gil Yehuda, July 2, 2008

Internal blogs succeed when management believes their value outweighs their risks and conveys its support overtly. But the risks are very real. Information managers must decide if blogs serve a useful purpose in the company. Do they comply with existing . . .

For Consumer Market Research Professionals

A Consumer Market Researcher's Introduction To Reinventing The Corporate Library

by Ted Schadler, June 27, 2008

Consumer market research professionals have a lot in common with corporate librarians: Both are responsible for putting information in the hands of decision-makers. A new report by Forrester is a must-read for any market researcher struggling to manage . . .

For Information & Knowledge Management Professionals

SharePoint Success Will Take a Village

by Rob Koplowitz, Craig Le Clair, June 24, 2008

With the introduction of Microsoft Office SharePoint Server (MOSS) 2007, Microsoft moved SharePoint well beyond its traditional roots in portal and collaboration. SharePoint now includes broad, robust middleware capabilities. Achieving business value . . .

For Information & Knowledge Management Professionals

Case Study: IBM's Visionary Foray Into Web3D

by Connie Moore, June 20, 2008

IBM is a microcosm of all that's happening in Web3D. Since the company announced it would invest millions of dollars in Web3D (in IBM's terminology, the 3-D Internet) in late 2006, the company has set up an emerging business opportunity business unit . . .

For Information & Knowledge Management Professionals

Best Practices: Reinventing The Corporate Library

by Leslie Owens, May 20, 2008

Knowledge workers and the companies they work for will only thrive if they have the best information. People have been lulled into thinking that there are just two places where information exists: somewhere in the enterprise or on the consumer Web. They're . . .

For Information & Knowledge Management Professionals

Case Study: Deere & Company Library Integrates With The Business And Quantifies Its Impact

by Leslie Owens, May 20, 2008

Many corporate libraries face extinction because they are out of step with business needs and out of the loop with their potential customers. To overcome this challenge, Deere & Company's library team hired a professional with a business background, . . .

For Enterprise Architecture Professionals

Collaborating For EA Success

Architects Expand EA's Network Beyond IT For Greater Impact

by Jeff Scott, May 5, 2008

Enterprise architecture (EA) leaders have small teams with big responsibilities. Few EA teams are staffed adequately to deliver all that they are tasked with. To increase their impact, EA teams leverage a wide variety of IT staff to both develop and promote . . .

For Information & Knowledge Management Professionals

Social Computing Changes The Enterprise Collaboration Landscape

by Rob Koplowitz, April 30, 2008

Social Computing is increasingly becoming a part of the enterprise computing fabric, and one of the major benefits is more natural collaboration. As the industry continues to strive for better tools to allow team collaboration, knowledge capture, and . . .

For Business Process & Applications Professionals

Corporate Social Networks Will Augment Strategic HR Initiatives

by Zach Thomas, April 25, 2008

Corporate social networks are emerging as a new packaged application. There are many different business processes that corporate social networks could turbocharge, but savvy human resources (HR) professionals are taking the lead and using them for recruiting, . . .

For Information & Knowledge Management Professionals

Get Ready For Collaboration In the Cloud

A Microsoft/Yahoo! Deal Will Help Drive This Trend

by Rob Koplowitz, Kyle McNabb, March 18, 2008

While Microsoft's move to acquire Yahoo! attacks Google's extraordinarily profitable search and advertising business, another angle could hold even larger implications for the Redmond giant. Google has moved tentatively into the enterprise software market, . . .

For Information & Knowledge Management Professionals

How To Create A Knockout Collaboration Strategy Document

by Erica Driver, April 12, 2007

During the past two years, Forrester has helped dozens of IT strategists, architects, service owners, and information and knowledge management professionals develop enterprise collaboration strategies. Collaboration strategy documents are essential tools . . .

For Information & Knowledge Management Professionals

The Information Workplace Becomes A Reality Inside IBM

An Information Workplace Case Study

by Erica Driver, October 3, 2006

A handful of large organizations have begun to develop Information Workplace (IW) strategies — a focus on the digital workplace of the future, which will be seamless, guided, visual, role-based, multimodal, and aware of the physical world. IBM is one . . .

For Information & Knowledge Management Professionals

Collaboration Trends 2006 To 2007

by Erica Driver, August 16, 2006

In 2005 and the first half of 2006, Forrester received nearly 400 client inquiries on collaboration on topics like collaboration strategy, messaging platforms, team collaboration, collaborative document management, Web conferencing, instant messaging, . . .

For Information & Knowledge Management Professionals

Untethering Information Workers: Rethinking Workplace Location And Layout

by Erica Driver, July 11, 2006

Organizations interested in developing a collaborative culture must look beyond people, process, and technology to include social context — a vitally important element when designing the physical work environment. Physical work environments and workplace . . .

For Information & Knowledge Management Professionals

A 10-Step Collaboration Strategy Work Plan

by Erica Driver, June 29, 2005

Trying to develop an enterprise collaboration strategy can be an exercise in frustration. Issues like culture, politics, and inertia sometimes get in the way, thwarting even the most diligent efforts. But these problems can be minimized by breaking the . . .

For Information & Knowledge Management Professionals

Road Map To An Enterprise Collaboration Strategy

by Erica Driver, August 2, 2004

An enterprise collaboration strategy is a carefully engineered plan focused on the use of collaboration platforms and tools to solve business problems by optimizing interaction among people. It is tightly aligned with high-level business strategy and . . .