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For Business Process & Applications Professionals
How To Risk-Proof Your CRM Deployment Strategy
Use Best Practices And Our Risk Evaluation Tool To Steer Clear Of Perils
by William Band, February 27, 2009
In today's difficult economic climate, CRM professionals cannot afford failed business process and technology projects. To pinpoint the real-world pitfalls that can trip up CRM initiatives, Forrester surveyed 133 organizations using one of 24 leading . . .
For Business Process & Applications Professionals
How To Risk-Proof Your Culture For CRM
Use Best Practices And Our Risk Evaluation Tool To Steer Clear Of Perils
by William Band, February 27, 2009
In today's difficult economic climate, CRM professionals cannot afford failed business process and technology projects. To pinpoint the real-world pitfalls that can trip up CRM initiatives, Forrester surveyed 133 organizations using one of 24 leading . . .
For Business Process & Applications Professionals
How To Risk-Proof Your CRM Business Processes
Use Best Practices And Our Risk Evaluation Tool To Steer Clear Of Perils
by William Band, February 27, 2009
In today's difficult economic climate, CRM professionals cannot afford failed business process and technology projects. To pinpoint the real-world pitfalls that can trip up CRM initiatives, Forrester surveyed 133 organizations using one of 24 leading . . .
For Business Process & Applications Professionals
How To Risk-Proof Your CRM Technology Platform
Use Best Practices And Our Risk Evaluation Tool To Steer Clear Of Perils
by William Band, February 27, 2009
In today's difficult economic climate, CRM professionals cannot afford failed business process and technology projects. To pinpoint the real-world pitfalls that can trip up CRM initiatives, Forrester surveyed 133 organizations using one of 24 leading . . .
For Business Process & Applications Professionals
The Forrester Wave™: Enterprise CRM Suites, Q3 2008
Buyers Face Difficult Choices In A Crowded Market
by William Band, August 29, 2008
Forrester evaluated leading enterprise CRM suite solutions against 516 criteria and found that with the latest releases of their solutions, Oracle's Siebel and SAP maintain their status as Leaders with comprehensive functionality and much improved usability. . . .
For Business Process & Applications Professionals
Answers To Five Frequently Asked Questions About CRM Projects
Size Up Your CRM Program Compared Against 133 Projects
by William Band, August 29, 2008
How does your customer relationship management (CRM) project compare with those at other organizations? Forrester surveyed 133 organizations that are using one of 24 leading enterprise or midmarket suite solutions to understand their CRM solution purchase . . .
For Business Process & Applications Professionals
Infor Is A Strong Performer In Record-Centric Customer Service Management Software
The Forrester Wave™ Vendor Summary, Q2 2007
by Chip Gliedman, May 24, 2007
The acquisitions of Epiphany and MAPICS provided the foundation for the customer service and field service capabilities offered by Infor. The products provide sound support for most customer service functions, with particular strengths in integrating . . .
For Business Process & Applications Professionals
Microsoft Leads In Record-Centric Customer Service Management Software
The Forrester Wave™ Vendor Summary, Q2 2007
by Chip Gliedman, May 24, 2007
Microsoft Dynamics CRM, which delivers sufficient customer service capabilities at a low cost, has emerged as a leader among customer record-centric products. Although not as functionally rich in core customer service capabilities, Microsoft compensates . . .
For Business Process & Applications Professionals
Oracle Siebel CRM Leads In Record-Centric Customer Service Management Software
The Forrester Wave™ Vendor Summary, Q2 2007
by Chip Gliedman, May 24, 2007
Oracle is intent on sustaining the Siebel leadership position in the CRM market. The Oracle Siebel CRM customer service suite is especially strong in B2B customer service environments, where its full relationship management capabilities can be exploited. . . .
For Business Process & Applications Professionals
Oracle's E-Business Suite Is A Strong Performer In Record-Centric Customer Service Management Software
The Forrester Wave™ Vendor Summary, Q2 2007
by Chip Gliedman, May 24, 2007
Oracle's E-Business Suite (EBS) has a full-featured customer service application, especially appropriate for companies using Oracle's other applications for customer relationship management (CRM) and enterprise resource planning (ERP). The product inherits . . .
For Business Process & Applications Professionals
SAP Leads In Record-Centric Customer Service Management Software
The Forrester Wave™ Vendor Summary, Q2 2007
by Chip Gliedman, May 24, 2007
SAP, a Leader in our customer record-centric customer service evaluation, has progressively built out comprehensive functionality in its mySAP CRM product. SAP's customer service strengths lie in its ability to tie customer service capabilities to other . . .
For Business Process & Applications Professionals
Oracle's PeopleSoft Enterprise CRM Is A Strong Performer In Record-Centric Customer Service Management Software
The Forrester Wave™ Vendor Summary, Q2 2007
by Chip Gliedman, May 24, 2007
Although not the flagship of the Oracle customer service product line, the last upgrade to the Oracle PeopleSoft line added many of the features companies have come to expect from customer service tools, including fairly sophisticated self-service, chat, . . .
For Business Process & Applications Professionals
Microsoft Dynamics CRM Is A Leader In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
Microsoft Dynamics CRM has rapidly grown its base to more than 10,000 customers since its release in late 2003. The product appeals to small and medium-sized businesses (SMBs) and, increasingly, to large enterprises, and is a natural shortlist choice . . .
For Business Process & Applications Professionals
RightNow Technologies Is A Leader In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
RightNow Technologies provides sales force automation (SFA) as part of a well-rounded customer relationship management (CRM) suite that supports sales, service, marketing, and analytics. RightNow sells its solution as either software-as-a-service (SaaS) . . .
For Business Process & Applications Professionals
Pivotal Is A Strong Performer In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
Pivotal provides sales force automation (SFA) geared primarily to midmarket and large-enterprise firms in key verticals like financial services, insurance, and home building. The solution provides strong tools for customization and integration that afford . . .
For Business Process & Applications Professionals
Onyx Is A Strong Performer In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
Onyx Software provides sales force automation (SFA) as part of a broader customer relationship management (CRM) and business process management (BPM) platform targeted at the upper midmarket and large-enterprise segments. The vendor has traditionally . . .
For Business Process & Applications Professionals
Oracle's E-Business Suite CRM Is A Leader In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
Oracle E-Business Suite (EBS) CRM provides sales force automation (SFA) as part of a comprehensive enterprise application suite. The product's strong SFA functionality and best-of-breed incentive compensation module earn it a Leader spot in The Forrester . . .
For Business Process & Applications Professionals
The Forrester Wave™: Sales Force Automation, Q2 2007
Enterprise CRM Vendors And SaaS Specialists Crowd Leaders Group
by Liz Herbert, April 24, 2007
Forrester evaluated leading sales force automation (SFA) vendors across 136 criteria and found that buyers must choose from a crowded group of Leaders and Strong Performers. Oracle's Siebel CRM earned the strongest overall score in the Leaders group, . . .
For Business Process & Applications Professionals
Saratoga Is A Strong Performer In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
Saratoga Systems provides highly customizable sales force automation (SFA) targeted at medium to large organizations with complex sales processes. Key verticals served by Saratoga include financial services, chemicals, manufacturing, energy, and healthcare. . . .
For Business Process & Applications Professionals
mySAP CRM Is A Leader In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
SAP's steady commitment to building out sales features and functions as part of a broader CRM suite has made mySAP CRM a Leader in the Forrester Wave™: Sales Force Automation, Q2 2007 evaluation. Most recently, SAP tackled usability challenges by . . .
For Business Process & Applications Professionals
Oracle's PeopleSoft Enterprise CRM Is A Leader In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
Oracle's PeopleSoft Enterprise CRM provides enterprise-class sales force automation (SFA) capabilities that are well-integrated into the PeopleSoft HR and enterprise resource planning (ERP) modules. Oracle's PeopleSoft Enterprise CRM is best-suited for . . .
For Business Process & Applications Professionals
Infor CRM Epiphany Is A Strong Performer In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
Infor CRM Epiphany (formerly SSA Global) provides strong sales force automation (SFA) capabilities as part of a customer relationship management (CRM) suite that is best suited to the upper-midmarket and large-enterprise segments. Now that the solution . . .
For Business Process & Applications Professionals
Oracle's Siebel CRM Is A Leader In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
Oracle's Siebel CRM best-in-class sales automation functionality is provided in both an Enterprise Edition and a scaled-down, "pick six modules" Professional Edition sold to midsize firms. The product scores well in most areas of sales automation and . . .
For Business Process & Applications Professionals
SugarCRM Is A Strong Performer In Sales Force Automation
The Forrester Wave™ Vendor Summary, Q2 2007
by Liz Herbert, April 24, 2007
SugarCRM provides an open source foundation with strong core sales automation features that firms can extend and customize to fit business needs. The product supports a wide range of deployment sizes, with customers ranging from fewer than 10 to more . . .
For Business Process & Applications Professionals
The Forrester Wave™: Enterprise CRM Suites For Financial Services, Q1 2007
Suites With Robust Process And Rules Engines And Financial Services Functionality Lead
by Mary Pilecki, March 13, 2007
Forrester evaluated leading enterprise customer relationship management (CRM) suites for financial services (FS) vendors across 464 criteria and found that Oracle's Siebel CRM and SAP's mySAP CRM were the clear Leaders. With robust sales, marketing, and . . .
