For Information & Knowledge Management Professionals

Q&A: A Cloudy Future For SaaS-Based Records Management

by Brian W. Hill, October 23, 2009

Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with a rapidly expanding array of digital content, . . .

For Information & Knowledge Management Professionals

Records Management: User Expectations, Market Trends, And Obstacles

Forrester Research And ARMA International Records Management Online Survey, Q3 2009

by Brian W. Hill, September 3, 2009

Increasing regulatory requirements and onerous eDiscovery burdens are forcing enterprises to design strategies to mitigate legal risk. Effective records and retention management programs play a big role in these strategies. As a result, more than half . . .

For Security & Risk Professionals

Topic Overview: Governance, Risk, And Compliance

by Chris McClean, April 29, 2009

Successful businesses universally strive to achieve better corporate governance, more effective measurement and management of risk, and greater assurance that compliance requirements are met. Whether or not these efforts bear the governance, risk, and . . .

For Information & Knowledge Management Professionals

Searching For eDiscovery Cost Control

Search Products Play A Small But Important Role

by Brian W. Hill, Leslie Owens, April 27, 2009

Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information drive ballooning eDiscovery costs, many are exploring how . . .

For Information & Knowledge Management Professionals

Search And eDiscovery: Current Trends, Attitudes, And Challenges  (314 KB PPT)

by Brian W. Hill, Leslie Owens, April 27, 2009

The data highlighted here will include key findings from Forrester's December 2008 Global Role Of Search In eDiscovery Strategy Online Survey.

For Information & Knowledge Management Professionals

Autonomy Swallows Interwoven: What It Means To I&KM Pros

by Tim Walters, Ph.D., Leslie Owens, March 12, 2009

In an unexpected move, Autonomy announced in January 2009 that it will acquire Interwoven for $775 million. Interwoven's document management and Web content management (WCM) products align with Autonomy's search and discovery solutions. With another acquisition . . .

For Sourcing & Vendor Management Professionals

TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

by Liz Herbert, March 12, 2009

As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing, negotiations, and ongoing vendor relationships for these solutions. . . .

For Information & Knowledge Management Professionals

Inquiry Spotlight: Records And Retention Management, Q1 2009

by Brian W. Hill, Kyle McNabb, January 29, 2009

Compliance and eDiscovery concerns have prompted enterprises to seek advice on records and retention management topics ranging from how to define effective records management policies to best practices for enforcing email retention. Today's economic conditions, . . .

For Information & Knowledge Management Professionals

Trends 2009: eDiscovery

Macroeconomic Factors And A Rapidly Evolving Market Present Challenges

by Brian W. Hill, January 15, 2009

In 2009, demands to cut costs to help cope with the economic crisis and mitigate legal risk in the face of new regulations and rising litigation will drive enterprises and government organizations to place greater attention on eDiscovery. In the current . . .

For Infrastructure & Operations Professionals

Best Practices: Email Archiving

by Jo Maitland, October 17, 2008

With so many vendors now offering products for email archiving, getting beyond the hype to what you really need is becoming more and more of a challenge. Many of these tools were created for financial services companies dealing with compliance regulations, . . .

For Infrastructure & Operations Professionals

Case Study: Media General Deploys Scalable, Affordable Email Archive

by Jo Maitland, October 17, 2008

There are several reasons why organizations are implementing email archiving — to maintain compliance, relieve the burden on email servers, and provide legal protection. Whatever the case, it helps to look at how other companies have already deployed . . .

For Information & Knowledge Management Professionals

The Impact Of Convergence On Content Management, Archiving, And Retention Policies

by Brian W. Hill, October 15, 2008

Enterprises need consistent content management approaches to contend with the explosive volume and diversity of content. The rapid rise of email, documents, rich media, images, and other unstructured content types entails significant total cost of ownership . . .

For Security & Risk Professionals

Five Trends That Will Shape The IT Security Profession In 2008

by Jonathan Penn, December 28, 2007

CISOs have been striving to evolve their security programs and focus more on addressing business risk issues than on responding to tactical security events. In 2008, we will see executives and business managers recognize the changing goals of security . . .

For Information & Knowledge Management Professionals

eDiscovery Best Practices

Six Things You Can Do To Optimize eDiscovery Efforts

by Barry Murphy, September 24, 2007

eDiscovery scares organizations, plain and simple, largely due to a lack of well-accepted best practices. As eDiscovery became a hot topic over the past year, several smart tactics to employ and common mistakes to avoid emerged. Information and knowledge . . .

For Information & Knowledge Management Professionals

Warning: Combine Process Methodology And Technology To Execute Litigation Holds

by Barry Murphy, Michael Rasmussen, July 10, 2007

A rising awareness of the perils of eDiscovery has legal teams and executives clamoring to ensure that they and their organizations will not be the next to hit the headlines and pay huge fines for being unable to stop the systematic destruction of content. . . .

For Information & Knowledge Management Professionals

The eDiscovery Vendor Landscape

by Barry Murphy, July 5, 2007

eDiscovery solutions providers offer a diverse mix of technology and services to help organizations respond to discovery requests triggered by internal investigations, regulatory action, or litigation. But the solutions landscape is muddled at best — . . .

For Information & Knowledge Management Professionals

Ask Potential eDiscovery Providers All The Right Questions

by Barry Murphy, December 27, 2006

The mere mention of eDiscovery gives information and knowledge management professionals high anxiety due to a combination of high stakes, a fragmented and muddled solutions landscape, and a dearth of best practices. To alleviate that nervous feeling, . . .

For Information & Knowledge Management Professionals

Believe It — eDiscovery Technology Spending To Top $4.8 Billion By 2011

by Barry Murphy, December 11, 2006

eDiscovery technology spending will grow from $1.4 billion in 2006 to more than $4.8 billion in 2011 as enterprises realize that they have no choice but to prepare for electronic discovery. Amendments to the Federal Rules of Civil Procedure (FRCP) taking . . .

For Information & Knowledge Management Professionals

EMC Enters The eDiscovery Fray

And Signals Impending Market Consolidation

by Barry Murphy, March 23, 2006

EMC, an enterprise content management (ECM) suite vendor, has just launched an enterprise eDiscovery platform. This is the first native eDiscovery offering from a major ECM suite vendor, although Interwoven was the first to envision this strategy and . . .

For Information & Knowledge Management Professionals

eDiscovery Bursts Onto The Scene

Landmark Decisions And Multibillion Dollar Fines Grab Enterprises' Attention

by Barry Murphy, Robert Markham, March 1, 2006

Each week brings yet another news story about a company paying large fines because of electronic evidence — such as incriminating emails or failed electronic discovery (eDiscovery) efforts. Increasing litigation and high costs will force enterprises to . . .

For Information & Knowledge Management Professionals

Kissin' Cousins: eDiscovery And Records Management

by Barry Murphy, Robert Markham, June 30, 2005

As companies continue to round out their software portfolios to address compliance issues like Sarbanes-Oxley (SOX) and HIPAA as well as ongoing legal requirements, enterprises must understand that records management (RM) software is not an elixir. Rather, . . .

For Information & Knowledge Management Professionals

Fios And Interwoven Bring Collaborative Document Management To eDiscovery

by Barry Murphy, June 13, 2005

Fios, an electronic discovery software and services provider, and Interwoven, an enterprise content management (ECM) vendor, have partnered to create an offering to manage the full life cycle of electronic evidence. The promise of this solution is powerful . . .

For Information & Knowledge Management Professionals

The Price Of Flawed Electronic Discovery

Zubulake Case Results In $29.2 Million In Fines For UBS Warburg

by Barry Murphy, May 20, 2005

On April 6, the watershed case of Zubulake vs. UBS Warburg, LLC concluded with a federal jury mandate that UBS pay $29.2 million in damages to Laura Zubulake, a former sales rep who sued the company for sex discrimination. The case is significant because . . .

For Information & Knowledge Management Professionals

Electronic Discovery Services Target Urgent Needs

Enterprises In Reactive Mode Examine In-House And Outsourced Options

by Barry Murphy, April 1, 2005

The electronic discovery process requires a mix of legal skills and technology resources, not all of which enterprises will have internal access to. Solutions in the marketplace address everything from simply managing documents for legal review, production, . . .

For Information & Knowledge Management Professionals

Assumption Of Risk: How To Approach Electronic Discovery Before Litigation Strikes

by Robert Markham, Barry Murphy, April 1, 2005

The explosion of information in electronic form presents a massive challenge to organizations when they are faced with the discovery process in a legal context. Electronic information is more complex to manage and can contain higher-risk data than paper . . .