For eBusiness & Channel Strategy Professionals

The State Of US Small Business Banking

Nearly Two-Thirds Of Small Businesses Use The Web For Financial Transactions

by Brad Strothkamp, Peter Wannemacher, July 21, 2009

There are more than 25 million small businesses — firms with fewer than 500 employees — in the US, and more than one in 10 US online consumers is a small business owner. The recession has had a profound effect on these firms, yet small business owners . . .

Why Small Business Customers Don't Bank Online

by Penny Gillespie, December 10, 2004

A large majority of small business owners use the Web for transacting business but not for banking. In fact, consumer online banking usage outpaces small business usage — despite the fact that small business customers have a stronger propensity for using . . .

Right-Channeling Small Business Banking

How Banks Can Prosper From The Next Boom In Online Banking

by Penny Gillespie, March 19, 2004

The small business segment is growing. And small business owners are more likely to conduct a transaction on the Web than consumers are. But they're also more likely to use bank support staff. To win over small businesses through the online channel, banks . . .

Right-Channeling SME Banking

by Charlotte Hamilton Clark, Dr. Therese Torris, Marie Fagerström, April 3, 2003

Banks must integrate SME Net banking into a right-channeling strategy. By actively driving SMEs to the best channel for each interaction, they will cut costs, improve the customer experience, and boost revenues.

For Application Development & Program Management Professionals

Integration Solution Vendors May Find Growth Potential in the Small to Midsize Enterprise Market

by Henry Peyret, November 1, 2002

The integration market is maturing and no longer bringing in two-digit growth for integration software vendors. Under these circumstances, the SME market represents a potential growth area for integration vendors.

Salvaging Online SME Finance

by Charlotte Hamilton Clark, Andy Lawrence, Fraser Pearce, Neil Bradford, July 19, 2001

There's no value in banks' extended online SME offerings. Banks must drop their portal initiatives and take nascent Net banking back to the drawing board - focusing on core financial products and services.