For CIOs

Driving Value With Process Improvement

CIOs Recommend Nine Best Practices For Business Processes Management

by Alexander Peters, Ph.D., October 6, 2009

Senior business executives recognize the value of technology in supporting business operations and expect CIOs to help drive process improvement efforts — all while tuning and elevating IT's relationship with the business. CIOs from various industries . . .

For CIOs

Driving Business Change, Part 3 — Foundational IT Capabilities

Execution, Capacity, Metrics, Flexibility, And Enterprise Apps

by Marc Cecere, March 20, 2009

To be credible within the organization, IT must execute projects and provide basic services with competence and predictability. Without this, the business will not trust IT to be a partner in business change. This report — the third in a series of four . . .

For Business Process & Applications Professionals

Choosing The Best Fit Finance Transformation Providers For Your Enterprise

by Paul D. Hamerman, February 13, 2009

A successful finance transformation provides a framework to improve finance functions and business efficiency but also overall enterprise performance. Even though enterprises must take ownership of a financial transformation project, the process of finance . . .

For Business Process & Applications Professionals

Finance Transformation: A Practical Guide To Streamlining Finance Functions That Pay Off

by Scott Tiazkun, November 18, 2008

Finance transformation has helped companies achieve cost savings and process efficiency across multiple finance functions — especially those with global operations facing redundancy and undue complexity. Drivers for finance transformation extend beyond . . .

For Vendor Strategy Professionals

How Tech Vendors Can Help Indian Firms Innovate

Vendors Must Learn To Co-Create Value With Innovation-Hungry IT Users

by Navi Radjou, July 3, 2008

With an economy growing at 7.5%, Indian companies are eager to transform their products, services, processes, and even business models. This document outlines Indian firms' multidimensional innovation needs and illustrates how tech vendors can effectively . . .

For Business Process & Applications Professionals

Case Study: Qwest Uses Process Simulation To Move At The Speed Of Business Change

by Colin Teubner, April 23, 2008

Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were experiencing significant gaps in process automation and documentation, . . .

For Sourcing & Vendor Management Professionals

Sourcing Managers Need A Clear HRO Agenda

Follow A Phased Approach To HR Transformation

by Euan Davis, February 7, 2007

An event dedicated to HR practitioners with more vendors than end users highlights how nascent the European HRO market really is. Those end users present revealed how far firms are — or rather, are not — along the HRO path. Most focus on shared services . . .

For Information & Knowledge Management Professionals

BPM Best Practices For Process Professionals

Use BPM As A Methodology For Business Transformation

by Colin Teubner, January 12, 2007

Forrester interviewed 15 user companies with experience in business process management suite (BPMS) implementations, and we uncovered vital best practices for any organization embarking on a BPM initiative. Our advice falls into three major categories: . . .