For Information & Knowledge Management Professionals

Imaging Investments Keep Coming In Slow March Across The Digital Divide  (616 KB PPT)

by Sheri McLeish, November 16, 2009

This data chart includes new digital imaging data.

For Vendor Strategy Professionals

Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

by Chris Andrews, Pascal Matzke, October 6, 2009

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming just after Dell's acquisition of Perot Systems, this . . .

For Business Process & Applications Professionals

Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition

Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence

by Craig Le Clair, October 5, 2009

On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition sends a clear signal about the strategic direction of the . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™: Enterprise Content Management, Q2 2008

Content Services Are Disruptive; Imaging Delivers High Business Value

by Kyle McNabb, June 27, 2008

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must . . .

For Information & Knowledge Management Professionals

Market Overview: Document Processing Services

Using Managed Services To Tackle Document-Centric Needs

by Craig Le Clair, April 29, 2008

Many information and knowledge management (I&KM) professionals still view document processing services (DPS) as a diverse set of specialized services that support document-intensive business processes. Yet over the past year, DPS offerings have separated . . .

For Information & Knowledge Management Professionals

Best Practices: Distributed Output Services

The Office: A Visible Target During Economic Uncertainty

by Craig Le Clair, April 17, 2008

In most organizations, distributed output devices such as printers, fax machines, and scanners seem to magically multiply. Although enterprises often do not count the cost, the amount of money spent on distributed output is astounding, and it greatly . . .

For Information & Knowledge Management Professionals

Document Processing Services: Options For Information Managers Accelerate And Expand

by Craig Le Clair, Kyle McNabb, March 27, 2007

Enterprises increasingly seek to outsource many content management functions because of the pain of legacy upgrades and the need to keep up with rapidly evolving requirements and the need to support an offshore labor force. Enter document-processing services . . .

For Information & Knowledge Management Professionals

Document Process Outsourcing Delivers Contextual Content

Document Process Outsourcing Gains Momentum As SaaS

by Craig Le Clair, December 11, 2006

On October 31, 2006, docHarbor announced a partnership with salesforce.com. This partnership allows for almost any document to be associated with any page in salesforce.com. Whether it's an end user scanning in a business card at the desktop or an IT . . .

What Makes A Business Process A Good Candidate For Offshore BPO?

by Bill Martorelli, September 1, 2006

With significant growth in both customer interest and vendor revenues, offshore business process outsourcing (BPO) is of increasing interest to commercial enterprises, particularly those that have outsourced offshore successfully before in other domains. . . .