For Vendor Strategy Professionals

Vendors Beware: Virtualization, PaaS, And SaaS Are Changing The Capacity Management Tools Market

by Jean-Pierre Garbani, November 10, 2009

Continuous improvement in the server technology performance-price ratio has caused many organizations to simply dismiss the need for accurate workload and resource planning efforts. In the current economic climate, infrastructure optimization and operational . . .

For Vendor Strategy Professionals

Tech Horizons: OpTier, A Step Toward Business Service Management (BSM) 2.0

Is Business Transaction Management The New BSM?

by Jean-Pierre Garbani, October 5, 2009

BSM is firmly established now as a way to manage IT as a business tool rather than as a collection of fragile technologies. In this transformation of IT into a service provider, technology is only one element of the equation and is no longer the only . . .

For Vendor Strategy Professionals

Inquiry Insight: IT Management Software

Sustained Activity In Spite Of The Economic Downturn

by Jean-Pierre Garbani, May 13, 2009

Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's clients and of the activity surrounding a given subject matter. . . .

For Infrastructure & Operations Professionals

The Green Data Center Starts With A Rationalized Application Portfolio: A Sprint Case Study

How One IT Ops Group Generated Eco(nomic) Value By Removing Underutilized Apps And The Infrastructure Tied To Them

by Doug Washburn, February 12, 2009

Sprint's end goal was to cut costs, increase capacity, and reduce the carbon footprint of IT infrastructure in the data center — but that's not where they started. Recognizing that the data center and its server, storage, and network assets exist to support . . .

For Vendor Strategy Professionals

Market Overview 2008: Automated Testing Software

by Jean-Pierre Garbani, November 7, 2008

Conventional wisdom says that the goal of testing is to find bugs in software, and that this should be achieved by running known usage cases that yield expected results. This opens the door to automation and automated testing solutions. New applications, . . .

For Application Development & Program Management Professionals

Topic Overview: Strategies To Cut Application Costs Using Diagnostic And Monitoring Tools

by Phil Murphy, November 5, 2008

Once developers have implemented and stabilized applications in a production environment, the applications are placed in "maintenance mode"; thereafter, many receive little scrutiny. As time passes, business volumes grow and hardware components change. . . .

For Vendor Strategy Professionals

Market Overview: The Application Performance Management Market

The Rise Of End-To-End Application Performance Management

by Jean-Pierre Garbani, October 17, 2008

Applications are the visible component of IT for internal and external users, and there is a direct relationship between application quality and user productivity and client satisfaction. In many enterprises, CEOs have now realized that the quality of . . .

For Vendor Strategy Professionals

Tech Horizons: ServicePilot Technologies And The Commoditization Of Infrastructure Monitoring

How Smaller And More Agile Companies Can Deliver Better Solutions

by Jean-Pierre Garbani, September 8, 2008

As networking technology progressed in spectacular fashion, the technological sophistication of service provider networks were a prime market for a slew of network and system management innovators like Aprisma, Concord, InfoVista, Micromuse, Quallaby, . . .

For Vendor Strategy Professionals

Tech Horizons: Evaluating ClearApp's Application Service Management Solution

Bringing BSM Modeling To SOA Application Performance Management

by Jean-Pierre Garbani, February 15, 2008

Application performance management (APM) became known through the widespread use of application server technologies, such as J2EE/Java EE. Originally designed to monitor the code component of an enterprise application, APM technologies spread quickly . . .

For Vendor Strategy Professionals

End User Experience Monitoring Software Market Update, Q1 2008

Understanding The End User Experience Helps Provide Better IT Services

by Jean-Pierre Garbani, February 13, 2008

The end user experience monitoring market has traditionally served two masters: the Web business marketing side, mainly concerned with client satisfaction, and the IT operations area, which mostly focuses on application performance and service delivery. . . .

For Infrastructure & Operations Professionals

Best Metrics For Java Server Performance

by Brad Day, January 24, 2008

While there are many Java server-side performance tools and benchmark tests, only two standards are comprehensive enough to measure all aspects of Java application workload and accurately represent the real workload environment they simulate. The first, . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Passive Agent End User Experience Monitoring, Q3 2007

Four Vendors Compete In A Close Race

by Jean-Pierre Garbani, September 27, 2007

Forrester evaluated four independent vendors of desktop-based end user experience monitoring solutions across 43 criteria and found that the technologies used are relatively equal and well-adapted to the intended market segments, while the major differences . . .

For Infrastructure & Operations Professionals

Symphoniq's Passive End User Experience Monitoring Agent Is Built For Web Applications

The Forrester Wave™ Vendor Summary, Q3 2007

by Jean-Pierre Garbani, September 27, 2007

Symphoniq offers an integrated suite of end user monitoring products aimed at incident and problem resolution for Web-based applications. The company's TrueView solution consists of a unique browser-based agent and scored highly in our evaluation.

For Infrastructure & Operations Professionals

PremiTech's Passive End User Experience Monitoring Agent Is Performance-Oriented

The Forrester Wave™ Vendor Summary, Q3 2007

by Jean-Pierre Garbani, September 27, 2007

PremiTech has revamped its old Citrix-based end user experience monitoring solution with a coat of new technology and an attractive software-as-a-service (SaaS) sales model. The company's Performance Guard 5.0 product scored highly in our evaluation, . . .

For Infrastructure & Operations Professionals

Knoa's End User Experience Monitoring Agent Focuses On App Usability And Performance

The Forrester Wave™ Vendor Summary, Q3 2007

by Jean-Pierre Garbani, September 27, 2007

Knoa Software's solution in this market is grounded in its vision of fulfilling all the end user experience measurement needs of IT organizations. The company's Experience and Performance Manager solution scored highly in our evaluation, with especially . . .

For Infrastructure & Operations Professionals

Serden Offers A Versatile Passive End User Experience Monitoring Agent

The Forrester Wave™ Vendor Summary, Q3 2007

by Jean-Pierre Garbani, September 27, 2007

Serden Technologies is a young company with a solid enterprise-scalable passive agent end user monitoring offering. The company's Interact ES solution scored highly in our evaluation, with especially strong data repository and OLAP-based statistical manipulative . . .

For Vendor Strategy Professionals

Key Vendor Takeaways From Forrester's Wave™ On Appliance-Based End User Experience Monitoring

What It Means For IT Management Software Vendors

by Jean-Pierre Garbani, August 3, 2007

End user experience monitoring has always been a favorite subject of Forrester readers interested in IT management software. This prompted us to publish a series of Forrester Waves on the topic. Because there are several technologies competing for clients' . . .

For Infrastructure & Operations Professionals

The App Tier Is Tapped Out Again?!

Dealing With The Server Demands Of Large Middle-Tier Applications

by James Staten, July 17, 2007

As the static Web rapidly evolves into a fully interactive Internet, the data center performance burden shifts from the Web tier to the application tier. This shift puts new demands and challenges on server administrators — if properly addressed, they . . .

For Infrastructure & Operations Professionals

HP's End User Experience Monitoring Solution Tightly Integrates With Mercury BAC

The Forrester Wave™ Vendor Summary, Q2 2007

by Jean-Pierre Garbani, June 21, 2007

HP's Mercury Real User Monitor (RUM) is an integral part of HP Software's Mercury Business Availability Center; as such, it is a primary element for managing packaged and J2EE- or .NET-based applications.

For Infrastructure & Operations Professionals

Compuware Provides The Most Versatile End User Experience Monitoring Solution

The Forrester Wave™ Vendor Summary, Q2 2007

by Jean-Pierre Garbani, June 21, 2007

Compuware's acquisition of technology pioneer Adlex was a defining moment in the end user experience monitoring market — being the first consolidation in this space by a major system management software vendor. The company's Vantage Agentless Monitoring . . .

For Infrastructure & Operations Professionals

Coradiant's End User Experience Monitoring Solution Shines In Web Application Analysis

The Forrester Wave™ Vendor Summary, Q2 2007

by Jean-Pierre Garbani, June 21, 2007

Coradiant is a dynamic and innovative vendor; it markets its product both directly and in partnership with a number of system management players with complementary infrastructure and application analysis products. Web.I, the analytical part of Coradiant's . . .

For Infrastructure & Operations Professionals

NetQoS Offers An Experience Monitoring Solution For Global Performance Management

The Forrester Wave™ Vendor Summary, Q2 2007

by Jean-Pierre Garbani, June 21, 2007

NetQoS is dedicated to performance analysis and performance management. The company's SuperAgent module — part of NetQoS Performance Center — was a pioneer in the appliance-based monitoring market. The solution will especially appeal to network operation . . .

For Infrastructure & Operations Professionals

Quest Software's End User Experience Monitor Is A Strong Complement To Foglight

The Forrester Wave™ Vendor Summary, Q2 2007

by Jean-Pierre Garbani, June 21, 2007

Quest Software is well known for its application management suite, Foglight. Foglight Experience Monitor came from Quest's acquisition of eCritical in 2003, and Foglight Experience Viewer came from Quest's acquisition of Xaffire in 2005. From products . . .

For Infrastructure & Operations Professionals

CA Delivers A Powerful End User Experience Monitor That Complements CA Wily Introscope

The Forrester Wave™ Vendor Summary, Q2 2007

by Jean-Pierre Garbani, June 21, 2007

Its acquisition of Wily Technology provided CA with Introscope, the market-leading J2EE and .NET application performance management product. Just two months prior to the acquisition, Wily Technology had acquired a young company, Timestock; its base product . . .

For Infrastructure & Operations Professionals

Moniforce Provides A World-Class End User Experience Monitoring Solution

The Forrester Wave™ Vendor Summary, Q2 2007

by Jean-Pierre Garbani, June 21, 2007

Although Moniforce is a European vendor, it offers a world-class suite of Web application management solutions. The company's appliance-based end user experience monitoring solution, webProbe, forms a key element in managing service levels and supporting . . .