For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In North America 2009: CIOs Lead On Cost Reduction

by Phil Sayer, October 30, 2009

The need to cut costs dominates North American enterprises' 2009 plans for wide-area networks (WANs). This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Managed Global MPLS Services, Q4 2009

AT&T Leads On Strategy And Market Presence; Orange Has The Best Service Offer

by Brownlee Thomas, Ph.D., October 27, 2009

In Forrester's 54-criteria evaluation of nine managed global MPLS service providers, the Leaders included AT&T, BT Global Services, Orange Business Services, and Verizon Business. AT&T had the highest scores in both strategy and market presence, . . .

For Vendor Strategy Professionals

A Picture Is Worth 1,000 Words: Business Video Growth

Improved Communications And Collaboration Drive Interest In Business Video

by Henry Dewing, October 26, 2009

Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were of interest — from video surveillance to IP video streaming . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In Europe 2009: Cost-Cutting Dominates Enterprise Plans

by Phil Sayer, September 3, 2009

Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic is growing . . .

For B2B Market Research Professionals

The State Of Enterprise Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009. Even given the current economic crisis, . . .

For B2B Market Research Professionals

The State Of SMB Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European firms via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q2 2009. Even given the current global economic crisis, . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H2 2008

by Phil Sayer, July 10, 2009

Forrester's sixth survey of managed services deals signed in Europe by telecom service providers reviews 476 contract wins recorded in the second half of 2008. The number of deals increased from the 407 that we tracked in H1 2008; however, the total contract . . .

For Sourcing & Vendor Management Professionals

Enterprises Need Innovative Telecom Service Options And Flexibility To Address Cost Pressures

by Brownlee Thomas, Ph.D., June 29, 2009

The global economic recession is extracting a heavy toll on enterprise IT budgets. As a result, sourcing and vendor management executives at multinational firms responsible for network and telecommunications (N&T) are looking for improved flexibility . . .

For Consumer Product Strategy Professionals

Building The Perfect Bundle

Use Quantitative Methods To Pinpoint What Consumers Want And How Much They Will Pay

by Doug Williams, June 29, 2009

Bundles have emerged as a strong opportunity for service providers to drive acquisition and improve customer retention, but only 20% of US online consumers subscribe to voice, broadband, and pay-TV service from a single provider. Today's consumers have . . .

For Vendor Strategy Professionals

Case Study: How Vodafone Germany Became A Convergent Operator

Four Lessons In Strategy Implementation

by Mike Cansfield, June 24, 2009

Convergence is happening today in the communications sector at multiple levels. This creates opportunities for telecom companies — notably in information and communications technology (ICT), entertainment, solutions, and services — but also threats as . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Network-Based IVR/Voice Portals, Q2 2009

Tellme And Nuance Are Leaders, With Verizon And Voxeo Close Behind As Strong Performers

by Elizabeth Herrell, June 15, 2009

In Forrester's 53-criteria evaluation of network services providers for IVR/voice portal (VP) vendors, we found that Tellme and Nuance lead the pack with their all-inclusive platform support for advanced capabilities and innovative solutions. Verizon . . .

For B2B Market Research Professionals

Demand Insights: The Global Collaboration Market Is Flat

Universal Business Needs Make Collaboration Tools Important Globally

by TJ Keitt, May 19, 2009

Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling for solutions. Recognizing this need, vendors have emerged . . .

For Infrastructure & Operations Professionals

The Recession Will Accelerate European Ethernet Services Adoption

The European Outlook For Ethernet Services In 2009

by Phil Sayer, May 19, 2009

The adoption of carrier Ethernet services in Europe will accelerate rapidly in 2009, driven by the low cost per bit, simplicity, and flexibility of these services. Service provider MPLS traffic and revenues will also grow in 2009, but will be outpaced . . .

For Consumer Product Strategy Professionals

Verizon Becomes A Lean, Mean, FiOS Machine

by Doug Williams, May 15, 2009

From a consumer product strategy perspective, Verizon's decision to sell its remaining rural wireline properties to Frontier Communications will free the carrier to focus on its FiOS and wireless products in more strategic, densely populated areas. By . . .

For Infrastructure & Operations Professionals

The 2009 Outlook For Unified Communications In Europe

by Phil Sayer, March 24, 2009

Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation. Since then the world has changed beyond recognition, with . . .

For Information & Knowledge Management Professionals

The ROI Of Telepresence

A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence

by Claire Schooley, February 25, 2009

Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of 47% or more. Travel reduction provides for the major . . .

For Sourcing & Vendor Management Professionals

Deriving Value From Global Managed Network And Telecom Services

Outsourcing Helps MNCs Avoid Upfront Capital Spending And Enjoy Business Benefits From New Convergence Technologies Sooner

by Brownlee Thomas, Ph.D., February 11, 2009

Most large multinational corporations (MNCs) will buy more provider-managed international network and telecommunication services during the next three years to help insulate their business from the anticipated multiyear global economic recession. Sourcing . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: MPLS In The United States, Q1 2009

by Lisa Pierce, January 30, 2009

In the US, enterprises are steadily moving off legacy WAN services like frame relay (FR) and asynchronous transfer mode (ATM) and onto IP-based services like multiprotocol label switching (MPLS). This is reflected in the WAN-related inquiries Forrester . . .

For Infrastructure & Operations Professionals

Remote And Small Site Access In The US: A Look At Six Alternative Service Providers

AuBeta, Hughes Network Systems, IVANS, MegaPath, New Edge Networks, And PAETEC

by Lisa Pierce, January 15, 2009

Forrester clients whose network operations span a large number of small or remote locations often express interest in using providers other than AT&T, Qwest Communications, Sprint, or Verizon Business. They want to evaluate the capabilities of alternative . . .

For Infrastructure & Operations Professionals

European Telecom Operator Managed Services Deals Survey: H1 2008

by Phil Sayer, January 12, 2009

Forrester's fifth survey of managed services contracts signed by telecom service providers looks inside 407 European service deals sealed in the first half of 2008. The number of deals was up significantly from the 177 that we tracked in H2 2007, and . . .

For Vendor Strategy Professionals

European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2008

by Pascal Matzke, Daniel Krauss, January 9, 2009

The European Converged Service Delivery (CSD) market has continued on its strong growth path from the second half of 2007, with Forrester recording a record number of deals in the first half of 2008. The overall number of deals containing converged IT . . .

For Infrastructure & Operations Professionals

Cut Costs On Voice: Prepare For Wi-Fi Calling Now

Market Overview: Firms Will Get Wi-Fi/Cellular Calling

by Chris Silva, December 23, 2008

As mobile device usage continues its uptick — as do its associated carrier costs — many companies are looking at dual-mode devices that can make calls over both carrier cellular and local area wireless networks (WLAN). By using WLAN for mobile calling, . . .

For Consumer Market Research Professionals

Technographics® Survey Highlights: North American Technographics Telecom and Internet Access Online Survey, Q3 2008   (778 KB PPT)

by Joost van Kruijsdijk, December 16, 2008

This highlight deck summarizes the key findings from Forrester¿s North American Technographics Telecom and Internet Access Online Survey, Q3 2008.

For Consumer Product Strategy Professionals

Forecast Overview For The Consumer Product Strategy Professional

The Collection Of 2008 Forrester Forecasts Relevant To This Role

by Michelle de Lussanet, December 8, 2008

This is a collection of the forecasts that Forrester created in 2008 that are pertinent to consumer product strategy professionals. We list forecast reports relating to product-relevant topics along with brief descriptions of the content. These forecast . . .

For Consumer Product Strategy Professionals

US Fixed-Mobile Convergence Forecast, 2008 to 2013

Understanding Consumer Demand for FMC Voice Services

by Julie A. Ask, November 10, 2008

A slowing economy and higher unemployment rate will lead to more scrutiny of bills by consumers. Both a home phone and cell phone could become a luxury for some and lead to cord cutting in favor of a single-provider solution.