For Information & Knowledge Management Professionals

For Gen Y, Mobility Trumps Web 2.0 At Work

Workforce Technographics®

by Ted Schadler, November 19, 2009

Gen Y is four times more likely to visit a social networking site at home than they are to use one for work purposes. But if they are unable to bring their Social Computing habits and sensibility to work, Gen Yers can at least use their personal mobile . . .

For Information & Knowledge Management Professionals

Harnessing Social Networking To Drive Transformation

by Rob Koplowitz, November 19, 2009

When one of the world's largest defense contractors says, "We need to move from a culture of 'need to know' to a culture of 'need to share,'" you stop and listen. Competing in an industry driven by the mantra "loose lips sink ships," BAE Systems has identified . . .

For CIOs

CIOs: Develop A Technology Watch List

The Top 15 Technology Trends To Watch

by Sharyn Leaver, November 13, 2009

As IT executives set out their strategies and plan for 2010 and beyond, they must determine what the top technology trends are for their business and gauge IT's ability to support the next phase of technology innovation and growth. To help, Forrester . . .

For Technology Product Management & Marketing Professionals

Gen Y Won't Change Workplace Collaboration; Better Integrated Tools Will

Demystifying The Myth Of A Gen-Y-Led Workplace Revolution

by TJ Keitt, October 28, 2009

Gen Yers in the US workforce, those between the ages of 18 and 29, are a confounding phenomenon. Some employers see their self-assured, authority-wary ways as a detriment to business while others see their tech-savvy as a harbinger of a new collaborative . . .

For Security & Risk Professionals

Shift In Ownership: Protecting Data Outside Your Four Walls  (1.6 MB PPT)

by Robert Whiteley, October 28, 2009

In September 2009, Forrester hosted a two-day event designed to help security and risk professionals understand the top three shifts impacting their job heading. This document summarizes the key recommendations we made to help master the shift in ownership . . .

For Business Process & Applications Professionals

How Kelly Services Implemented Onboarding To Retain Quality Workers

by Claire Schooley, October 22, 2009

Kelly Services did not have a formal onboarding program. New hires spent a few hours hearing about the company, its policies and procedures, and then learned on the job — some succeeded, others didn't. Even with good recruiting, succession planning, and . . .

For Business Process & Applications Professionals

The Millennials Are Here! Are You Prepared?

by Claire Schooley, October 8, 2009

The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in teams. These new employees often meet a seasoned workforce . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Enterprise Architecture Professionals

The Top 15 Technology Trends EA Should Watch

by Alex Cullen, October 6, 2009

IT organizations need to inform their annual and longer-term plans with an understanding of how changes in technology will enable business outcomes. EA groups are the logical leaders for this effort. Forrester has identified 15 technologies with the greatest . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Vendor Strategy Professionals

Making The SaaS And Collaboration Marriage Work

A Framework For Collaboration SaaS Vendors To Capitalize On The Channel

by TJ Keitt, August 31, 2009

Finding collaboration and Web 2.0 technologies to facilitate collaboration between employees and partners is a top business priority. How technology enters businesses is changing as business leaders and individual workers are demanding more say in choosing . . .

For Technology Product Management & Marketing Professionals

Inquiry Insights: Web 2.0 And Social Media Technologies, Q1 2009

Insights For B2B Marketers

by G. Oliver Young, July 31, 2009

To help technology product managers and marketers better understand shifts in the Web 2.0 and social media landscape, Forrester recently reviewed 4,145 client inquiries on these topics dating back to 2002. Client interest has exploded in the past seven . . .

For Vendor Strategy Professionals

The Real Value Of Virtual Worlds

A Guide For Hooking Business Customers And Partners With This New Technology

by TJ Keitt, July 28, 2009

From the point of view of most business leaders, the utility of virtual worlds in business is not apparent. Heretofore, virtual world vendors have not done a particularly good job articulating the value because many are wrongly trying to set up their . . .

For Vendor Strategy Professionals

Staying Ahead Of SharePoint

How Enterprise 2.0 Vendors Can Remain Viable In 2010 And Beyond

by G. Oliver Young, July 27, 2009

The enterprise 2.0 market — the use of Web 2.0 software for employee productivity and collaboration — has been moving along at a healthy clip for the past few years, allowing specialist enterprise 2.0 software companies to roll up customers and revenue. . . .

For CIOs

Enterprise Software Budgets And Initiatives

Consolidation, Modernization, And Collaboration Are Top Software Priorities

by Sharyn Leaver, July 10, 2009

Budgeting and planning season is right around the corner, and an armful of new and unproven technologies and software initiatives promise to change the way IT conducts its business. IT organizations are wondering what to consider and what to let pass . . .

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Information & Knowledge Management Professionals

Oracle WebCenter Jumps Into The Information Workplace Fray

Oracle Will Leverage Its Applications Position To Become A Player

by Rob Koplowitz, Matthew Brown, July 7, 2009

For organizations with strong strategic ties to Oracle for business applications, content, and business intelligence, the Oracle WebCenter product suite has emerged as a contender in an Information Workplace market previously dominated by IBM and Microsoft. . . .

For B2B Market Research Professionals

Vendors: Leverage How Decision-Makers Use Web 2.0 Technologies To Tailor Collaboration Offerings

by TJ Keitt, July 2, 2009

Web 2.0 technology's use in business is very new, making the success of these initial deployments hinge on how well IT and business leaders understand their value and create implementation plans. We have seen that the more successful deployments have . . .

For Technology Product Management & Marketing Professionals

B2B Marketers: Tap Into Social Networking Sites To Energize Community Marketing

by Laura Ramos, June 17, 2009

Social networking sites let members connect and share ideas, insights, and experiences. Business marketers see membership on social sites swell but wonder if marketing there will raise awareness or generate demand. Rather than treat social networks like . . .

For Security & Risk Professionals

Heavy Consolidation Among The Content Security Vendors Signals Market Maturity

Users Now Have Broader Functionality Suites To Choose From

by Chenxi Wang, Ph.D., June 17, 2009

In late 2008, the content security market saw a number of mergers and acquisitions. McAfee acquired Secure Computing, Symantec acquired MessageLabs, Marshal merged with 8e6, and Sophos acquired encryption vendor Utimaco. These activities, along with Webroot's . . .

For B2B Market Research Professionals

Demand Insights: The SMB Software Market

Where Small And Medium-Size Businesses Are Investing

by Tim Harmon, June 15, 2009

Small and medium-size businesses' (SMBs') software priorities, investment levels, vendor relationships, buying processes, and use of IT differ significantly from large enterprises'. Technology marketers must hone their product portfolios and go-to-market . . .

For Information & Knowledge Management Professionals

Working iPhone Owners Tap The Mobile Internet

A Look At Data On Working iPhone Owners Shows The Mobile Internet In Action

by Ted Schadler, June 11, 2009

Working iPhone owners are more than twice as likely to access the Internet from their phone as working BlackBerry, Palm, or Windows Mobile device owners. While the data does not prove that iPhones cause people to use the mobile Internet, the correlation . . .

For B2B Market Research Professionals

The State Of SMB Software: 2009

Business Data Services North America And Europe

by Heidi Lo, R "Ray" Wang, Jean-Pierre Garbani, June 5, 2009

This document gives highlights of an extensive data set collected across North American and European small and medium-size businesses (SMBs) via our Enterprise And SMB Software Survey, North America And Europe, Q4 2008. Hot software topics covered include . . .

For B2B Market Research Professionals

The State Of Enterprise Software: 2009

Business Data Services North America And Europe

by Heidi Lo, R "Ray" Wang, Jean-Pierre Garbani, June 5, 2009

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Software Survey, North America And Europe, Q4 2008. Hot software topics covered include software-as-a-service (SaaS), . . .

For CIOs

Australian And New Zealand CIO Priorities In 2009

Managing The Balance Between Cost Cutting And Business Priorities

by Tim Sheedy, June 2, 2009

With IT departments really feeling the pinch in 2009, there is considerable pressure on CIOs to make a concerted effort to cut costs while at the same time delivering the essential capabilities that the business requires. From January to March 2009, Forrester . . .