For Information & Knowledge Management Professionals

Q&A: A Cloudy Future For SaaS-Based Records Management

by Brian W. Hill, October 23, 2009

Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with a rapidly expanding array of digital content, . . .

For Information & Knowledge Management Professionals

Records Management: User Expectations, Market Trends, And Obstacles

Forrester Research And ARMA International Records Management Online Survey, Q3 2009

by Brian W. Hill, September 3, 2009

Increasing regulatory requirements and onerous eDiscovery burdens are forcing enterprises to design strategies to mitigate legal risk. Effective records and retention management programs play a big role in these strategies. As a result, more than half . . .

For Business Process & Applications Professionals

Refresh Your Information Management Strategy To Deliver Business Results

by Rob Karel, James G. Kobielus, August 11, 2009

Many enterprises lack a framework to ensure business alignment with their information management (IM) strategies. Yet sound strategy is critical for prioritizing IM investments. Business issues driving the urgency for a revitalized strategy include: 1) . . .

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Records Management, Q2 2009

CA, Autonomy, Open Text, IBM, Oracle, And EMC Lead A Competitive Market

by Brian W. Hill, June 23, 2009

In Forrester's 89-criteria evaluation of records management vendors, we found that CA, Autonomy, Open Text, IBM, Oracle, and EMC lead the pack with strong physical and electronic records management capabilities and a growing, diverse customer base. While . . .

For Security & Risk Professionals

Topic Overview: Governance, Risk, And Compliance

by Chris McClean, April 29, 2009

Successful businesses universally strive to achieve better corporate governance, more effective measurement and management of risk, and greater assurance that compliance requirements are met. Whether or not these efforts bear the governance, risk, and . . .

For Information & Knowledge Management Professionals

Searching For eDiscovery Cost Control

Search Products Play A Small But Important Role

by Brian W. Hill, Leslie Owens, April 27, 2009

Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information drive ballooning eDiscovery costs, many are exploring how . . .

For Information & Knowledge Management Professionals

Search And eDiscovery: Current Trends, Attitudes, And Challenges  (314 KB PPT)

by Brian W. Hill, Leslie Owens, April 27, 2009

The data highlighted here will include key findings from Forrester's December 2008 Global Role Of Search In eDiscovery Strategy Online Survey.

For Information & Knowledge Management Professionals

Autonomy Swallows Interwoven: What It Means To I&KM Pros

by Tim Walters, Ph.D., Leslie Owens, March 12, 2009

In an unexpected move, Autonomy announced in January 2009 that it will acquire Interwoven for $775 million. Interwoven's document management and Web content management (WCM) products align with Autonomy's search and discovery solutions. With another acquisition . . .

For Sourcing & Vendor Management Professionals

TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

by Liz Herbert, March 12, 2009

As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing, negotiations, and ongoing vendor relationships for these solutions. . . .

For Information & Knowledge Management Professionals

Don't Be Content With Your Web Content Management In 2009

by Stephen Powers, February 5, 2009

While most organizations continue to invest in Web content management (WCM) initiatives, some appear to be postponing WCM projects due to budgetary constraints or deferring in favor of other enterprise software goals in the coming year. However, while . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Corporate Email, Q1 2009

by Christopher Voce, January 30, 2009

Corporate email is a hot topic, and Forrester has received more than 130 inquiries on the topic from IT professionals within the past year. Email impacts several parts of IT, from the infrastructure and operations professionals responsible for the architecture . . .

For Information & Knowledge Management Professionals

Inquiry Spotlight: Records And Retention Management, Q1 2009

by Brian W. Hill, Kyle McNabb, January 29, 2009

Compliance and eDiscovery concerns have prompted enterprises to seek advice on records and retention management topics ranging from how to define effective records management policies to best practices for enforcing email retention. Today's economic conditions, . . .

For Information & Knowledge Management Professionals

Trends 2009: eDiscovery

Macroeconomic Factors And A Rapidly Evolving Market Present Challenges

by Brian W. Hill, January 15, 2009

In 2009, demands to cut costs to help cope with the economic crisis and mitigate legal risk in the face of new regulations and rising litigation will drive enterprises and government organizations to place greater attention on eDiscovery. In the current . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Archiving, Q4 2008

by Stephanie Balaouras, December 8, 2008

Forrester clients report that data storage is doubling every 12 to 18 months. Not only is data growth exploding, but companies also need to figure out how to retain this data for regulatory compliance or legal discovery purposes. As a result, more and . . .

For Information & Knowledge Management Professionals

Topic Overview: Must-Read I&KM Research For An Economic Downturn

by Matthew Brown, Connie Moore, Rob Karel, October 29, 2008

Financial bailouts, downward consumer spending, and roller-coaster stock markets are starting to put pressure on information and knowledge management (I&KM) professionals. Will industry consolidation mean gut-wrenching systems consolidation? How will . . .

For Infrastructure & Operations Professionals

Best Practices: Email Archiving

by Jo Maitland, October 17, 2008

With so many vendors now offering products for email archiving, getting beyond the hype to what you really need is becoming more and more of a challenge. Many of these tools were created for financial services companies dealing with compliance regulations, . . .

For Infrastructure & Operations Professionals

Case Study: Media General Deploys Scalable, Affordable Email Archive

by Jo Maitland, October 17, 2008

There are several reasons why organizations are implementing email archiving — to maintain compliance, relieve the burden on email servers, and provide legal protection. Whatever the case, it helps to look at how other companies have already deployed . . .

For Information & Knowledge Management Professionals

The Impact Of Convergence On Content Management, Archiving, And Retention Policies

by Brian W. Hill, October 15, 2008

Enterprises need consistent content management approaches to contend with the explosive volume and diversity of content. The rapid rise of email, documents, rich media, images, and other unstructured content types entails significant total cost of ownership . . .

For Information & Knowledge Management Professionals

Forrester TechRadar™: Enterprise Content Management, Q2 2008

Content Services Are Disruptive; Imaging Delivers High Business Value

by Kyle McNabb, June 27, 2008

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Message Archiving Software, Q1 2008

Autonomy ZANTAZ And Symantec Lead A Hotly Contested Market

by Barry Murphy, February 14, 2008

In Forrester's 85-criteria evaluation of message archiving software vendors, we found that Autonomy ZANTAZ and Symantec have a tenuous lead over large vendors such as CA, EMC, IBM, and Open Text with broad enterprise content management (ECM) and storage . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Message Archiving Hosted Services, Q1 2008

Autonomy ZANTAZ Leads A Pack Not Quite Ready For Prime Time

by Barry Murphy, February 7, 2008

In Forrester's 71-criteria evaluation of message archiving hosted services vendors, we found that Autonomy ZANTAZ leads the pack with strong search functionality and vision for its services. Global Relay Communications is an up-and-comer that, with more . . .

For Business Process & Applications Professionals

The Five Top Challenges Information And Knowledge Managers Must Master In 2008

by Connie Moore, Rob Karel, January 30, 2008

Information and knowledge managers are constantly bombarded by new technologies — like RIAs, wikis, blogs, and virtual worlds — or new market trends, such as the recent consolidation in business intelligence (BI). Plus there's the ever-changing organizational . . .

For Security & Risk Professionals

Five Trends That Will Shape The IT Security Profession In 2008

by Jonathan Penn, December 28, 2007

CISOs have been striving to evolve their security programs and focus more on addressing business risk issues than on responding to tactical security events. In 2008, we will see executives and business managers recognize the changing goals of security . . .

For Information & Knowledge Management Professionals

Accelerate Your Retention Management Strategy

by Barry Murphy, December 27, 2007

It's easy to overlook retention management as a back-office job best left to corporate librarians and records managers, but doing so belies its importance to effective business operations. Information and knowledge management professionals with well thought-out . . .