For B2B Market Research Professionals

The State Of Enterprise Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009. Even given the current economic crisis, . . .

For B2B Market Research Professionals

The State Of SMB Networks And Telecommunications: 2009

Business Data Services North America And Europe

by Ellen Daley, August 7, 2009

This document gives highlights of an extensive data set collected across North American and European firms via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q2 2009. Even given the current global economic crisis, . . .

For Consumer Product Strategy Professionals

Building The Perfect Bundle

Use Quantitative Methods To Pinpoint What Consumers Want And How Much They Will Pay

by Doug Williams, June 29, 2009

Bundles have emerged as a strong opportunity for service providers to drive acquisition and improve customer retention, but only 20% of US online consumers subscribe to voice, broadband, and pay-TV service from a single provider. Today's consumers have . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Network-Based IVR/Voice Portals, Q2 2009

Tellme And Nuance Are Leaders, With Verizon And Voxeo Close Behind As Strong Performers

by Elizabeth Herrell, June 15, 2009

In Forrester's 53-criteria evaluation of network services providers for IVR/voice portal (VP) vendors, we found that Tellme and Nuance lead the pack with their all-inclusive platform support for advanced capabilities and innovative solutions. Verizon . . .

For Consumer Product Strategy Professionals

Verizon Becomes A Lean, Mean, FiOS Machine

by Doug Williams, May 15, 2009

From a consumer product strategy perspective, Verizon's decision to sell its remaining rural wireline properties to Frontier Communications will free the carrier to focus on its FiOS and wireless products in more strategic, densely populated areas. By . . .

For Infrastructure & Operations Professionals

The 2009 Outlook For Unified Communications In Europe

by Phil Sayer, March 24, 2009

Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation. Since then the world has changed beyond recognition, with . . .

For Consumer Market Research Professionals

Technographics® Survey Highlights: North American Technographics Telecom and Internet Access Online Survey, Q3 2008   (778 KB PPT)

by Joost van Kruijsdijk, December 16, 2008

This highlight deck summarizes the key findings from Forrester¿s North American Technographics Telecom and Internet Access Online Survey, Q3 2008.

For Consumer Product Strategy Professionals

Forecast Overview For The Consumer Product Strategy Professional

The Collection Of 2008 Forrester Forecasts Relevant To This Role

by Michelle de Lussanet, December 8, 2008

This is a collection of the forecasts that Forrester created in 2008 that are pertinent to consumer product strategy professionals. We list forecast reports relating to product-relevant topics along with brief descriptions of the content. These forecast . . .

For Consumer Product Strategy Professionals

Cable Voice Brings VoIP Into The Mainstream

Cablecos Will Claim 80% Of 28.4 Million Residential VoIP Users By 2013

by Sally M. Cohen, October 6, 2008

While pure-play and telco voice over IP (VoIP) providers continue to struggle to win subscribers to their over-the-top (OTT) services, cablecos have been wildly successful in bringing VoIP technology to 12% of US consumers. What's more, pure-play and . . .

For Consumer Product Strategy Professionals

AT&T Goes VoIP with U-verse Voice

by Doug Williams, September 15, 2008

AT&T is the incumbent telecommunications carrier in 22 states and operates a national wireless service.

For B2B Market Research Professionals

The State Of SMB Networks And Telecommunications: 2008

Business Data Services North America And Europe

by Ellen Daley, July 9, 2008

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2008. Hot topics for SMBs include mobility, . . .

For B2B Market Research Professionals

North American And European Enterprise VoIP Service Adoption  (166 KB PPT)

by Ellen Daley, July 1, 2008

An overview of North American and European VoIP service adoption

For Consumer Product Strategy Professionals

US Broadband Telephony Forecast, 2008 to 2013

by Doug Williams, July 1, 2008

Voice over Internet protocol (VoIP) service continues to generate buzz as new carriers such as AT&T and Skype enter the market.

For B2B Market Research Professionals

North American And European SMB VoIP Technologies Adoption  (165 KB PPT)

by Ellen Daley, June 24, 2008

A comparison of VoIP technology adoption in North America and Europe.

For B2B Market Research Professionals

The State Of Enterprise Networks And Telecommunications: 2008

Business Data Services North America And Europe

by Ellen Daley, June 13, 2008

This document gives highlights of an extensive data set collected across North America and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2008. Hot topics include mobility, unified . . .

For B2B Market Research Professionals

Global Enterprise Telecommunication Initiatives  (148 KB PPT)

by Ellen Daley, April 3, 2008

A look at telecommunications priorities for enterprises in Asia Pacific, North America, and Europe.

For Consumer Product Strategy Professionals

PC-Based Communications

Evaluating Opportunities for Voice and Video Services

by Doug Williams, March 24, 2008

Increased broadband adoption has given consumers improved access to free PC-based voice and video communications.

For Sourcing & Vendor Management Professionals

MNCs Will Embrace IP Convergence In 2008

by Brownlee Thomas, Ph.D., January 22, 2008

In 2008, telecommunications and networking procurement professionals at large global companies will continue to invest in IP networks and services. The big driver behind this trend is the desire of firms with a growing international customer base and . . .

For Consumer Product Strategy Professionals

Who Forms The Next Wave Of VoIP Consumers?

They're Still Early Tech Adopters, So Sell VoIP As Plain Old "Voice" To Win

by Sally M. Cohen, December 21, 2007

VoIP providers should be happy to know that awareness of their service is growing — 62% of online consumers have heard of VoIP, compared with only 43% in 2005 — but this isn't translating as quickly into purchases of VoIP. Interest in the technology persists . . .

For Sourcing & Vendor Management Professionals

The State Of Enterprise VoIP And Unified Communications Adoption In Europe: 2007

by Phil Sayer, December 6, 2007

Enterprise implementation of voice over IP (VoIP) in Europe is firmly entering the mass adoption phase. Most enterprises (76%) are going down the IP PBX route — either installing the equipment on their own premises or contracting a managed service from . . .

For Sourcing & Vendor Management Professionals

The Worrisome State Of Canadian Business Telecoms Competition

by Brownlee Thomas, Ph.D., November 14, 2007

If TELUS and Bell Canada had merged, Canadian enterprises and SMBs would have seen competitive choices for telecom services shrink dramatically. As new IP services mature during the next three years and demand ramps up, business telecom services buyers . . .

For Consumer Product Strategy Professionals

Linksys's Dual-Mode Skype–PSTN Phone Delivers Over-the-Top VoIP Without a PC

by Ian Fogg, November 14, 2007

The Linksys CIT-400 interoperates with the Skype network. It is similar to hardware from Philips and Netgear. This product is described as part of Linksys's iPhone product family, but it is not connected with Apple's product of the same name.

For Sourcing & Vendor Management Professionals

The Emergence Of IP Toll-Free Services

Reports Of Its Death Are "Greatly Exaggerated"

by Lisa Pierce, October 23, 2007

In response to growing customer use of toll-free services, three nationwide facilities-based US providers have introduced their initial versions of IP toll-free services, which terminate on SIP trunks. However, like PSTN-based toll-free services, all . . .

For Consumer Product Strategy Professionals

Is It Game Over For VoIP In Europe?

No, But Three Years In, Providers Need To Change Tactics To Start Winning Over Customers

by Paul Jackson, October 11, 2007

There has not been as much growth in the voice over Internet protocol (VoIP) market in Western Europe as providers had hoped for. The growth in the number of adults who use VoIP is disappointingly low, with only 2% of Europeans using VoIP for nearly all . . .

For Technology Product Management & Marketing Professionals

Free VoIP For Business: What's Not To Like?

VoIP Solution Vendors Need To Step Up To Meet Business Interest

by Henry Dewing, July 26, 2007

Free voice-over-IP (VoIP) services are sneaking onto business networks the same way that instant messaging (IM) did five years ago: Employees are trying out the services at home and then bringing them into work. Some big companies such as Intel have approved . . .