For Vendor Strategy Professionals

Market Momentum: IT Management Software Market, H1 2009

Vendors Are Missing The Cloud And Virtualization Waves

by Peter O'Neill, November 5, 2009

Forrester's market momentum overview assists vendor strategy professionals in tracking the evolution of the IT management software (ITMS) market and in gathering intelligence about the major activities. In the first half of 2009, we tracked 165 different . . .

For Vendor Strategy Professionals

The IT Management Software Challengers

SWOT Analysis For ASG, Compuware, EMC, Quest Software, And Microsoft, Q3 2009

by Jean-Pierre Garbani, October 26, 2009

The 2009 IT management software (ITMS) market seems to favor smaller vendors to the detriment of larger ones. Preliminary results for the first three quarters of 2009 show that the megavendors' share of the ITMS market has again declined from 2008. This . . .

For Vendor Strategy Professionals

The Tier One Middleware Vendors

A SWOT Analysis Of The Leading Business Process Platform Vendors: IBM, Microsoft, Oracle, And SAP

by Stefan Ried, Ph.D., September 4, 2009

The four largest traditional software vendors — IBM, Microsoft, Oracle, and SAP — compete around business process platform software. This broader software segment covers all the components that independent software vendors (ISVs) need to create a packaged . . .

For Vendor Strategy Professionals

The IT Management Software Megavendors

SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q3 2009

by Jean-Pierre Garbani, Peter O'Neill, August 12, 2009

The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. Despite this bleak overall picture, Forrester forecasts 4% growth in nonapplication software products (e.g., storage management, middleware), . . .

For Vendor Strategy Professionals

Analysis Of IT Management Software Sales Deals

The Megavendors Are Missing Out On Smaller Deals

by Peter O'Neill, Thomas Mendel, Ph.D., August 3, 2009

IT management software (ITMS) is one of the most dynamic and complex IT markets, with more than 300 vendors competing for market share. Vendor strategists are increasingly looking for greater insights into the dynamics behind pure revenue by category, . . .

For Vendor Strategy Professionals

The IT Automation Imperative

Putting IT On The Road To Industrial Mass Production

by Jean-Pierre Garbani, July 30, 2009

Cost reduction is the universal 2009 battle cry. With 35% of a typical IT budget spent on personnel, staffing represents the heaviest IT financial burden. The way in which IT evolves in complexity and size, combined with the current inefficiency of many . . .

For Infrastructure & Operations Professionals

Who's Hot In Business Service Management

An Overview Of Vendors Offering BSM Solutions

by Peter O'Neill, Evelyn Hubbert, June 11, 2009

Enterprises continue to invest in business service management (BSM) projects, even with the economy going into recession, and BSM has been the battle cry of IT management software vendors for several years now. As a technology, it is founded on the ability . . .

For Vendor Strategy Professionals

Market Overview: Business Service Management

Introducing The BSM "Class Of 2009"

by Peter O'Neill, June 11, 2009

Enterprises continue to invest in business service management (BSM) projects, even with the economy going into recession. As a technology, BSM is founded on the ability to map business services to infrastructure components, providing visibility into IT . . .

For Vendor Strategy Professionals

What Vendors Need To Know About IT Management Software In SMBs

Overview Of Market Sizing, Buying Trends, And Preferences

by Peter O'Neill, May 28, 2009

IT management needs vary according to company-size segment, and distribution of the IT management software market is 77% to enterprises and 23% to small and medium-sized businesses (SMBs) in 2009. While the greatest difference in buying drivers is between . . .

For Infrastructure & Operations Professionals

Open Source IT Management Tools

Cost Is Not The Only Differentiator

by Evelyn Hubbert, May 26, 2009

With shrinking IT budgets and a continued need to control IT environments, the use of open source solutions to manage infrastructure and operations is no longer just an interesting experience but a viable alternative for enterprises of all sizes. The . . .

For Vendor Strategy Professionals

Sun Is The Center Of The New Oracle Universe

How Cisco, HP, And Oracle Are Shaping IT's Future

by Jean-Pierre Garbani, May 21, 2009

There are defining moments in IT where all the stars align to create a big bang. Twenty years ago, IT vendors faced clients wanting application and service value, not technology. The market dominance of IBM mainframes forced these smaller vendors to find . . .

For Vendor Strategy Professionals

Inquiry Insight: IT Management Software

Sustained Activity In Spite Of The Economic Downturn

by Jean-Pierre Garbani, May 13, 2009

Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's clients and of the activity surrounding a given subject matter. . . .

For Vendor Strategy Professionals

Market Overview: IT Financial Management Software

The Time Is Right For More Cost Transparency In IT

by Thomas Mendel, Ph.D., Peter O'Neill, May 7, 2009

As IT continues to morph into business technology, it increasingly gets the same treatment and is subject to the same expectations as any other business operation. Some of the most pressing needs in this respect are clearly measured, continuous process . . .

For Infrastructure & Operations Professionals

Knocking The NOC: Enter The New Operations Center

by Glenn O'Donnell, April 30, 2009

The operational hub of any well-run and complex organization is a strong operations center. In IT, this function is often fragmented into pockets that tend to be too isolated. Such isolation is a principal cause of much of the chaos that characterizes . . .

For Vendor Strategy Professionals

Market Momentum: IT Management Software Market, H2 2008

Are Vendors Promoting Themselves Enough?

by Peter O'Neill, March 27, 2009

Forrester's market momentum overview assists vendor strategy professionals in tracking the evolution of the IT management software market and in gathering intelligence about the major activities. In the second half of 2008, we tracked 177 different activities . . .

For Vendor Strategy Professionals

Market Overview: The IT Management Software Market In 2009

The Current Economy Is A Catalyst For Change

by Jean-Pierre Garbani, Peter O'Neill, March 13, 2009

In 2009, IT faces the problem of cutting costs without affecting the productivity of business users. Ideally, enterprises will look at solutions that increase IT ops' productivity, reduce the time needed to correct problems, and eliminate wasted time: . . .

For Vendor Strategy Professionals

IT Management Software Positioning Benchmark, Q4 2008

A Review Of IT Management Software Marketing Practices With A Self-Assessment Tool

by Peter O'Neill, February 12, 2009

Forrester used its vendor positioning review methodology to re-evaluate the four leading IT management software vendors across 14 criteria and three product domains and determine where they are now positioning themselves on the continuum between information . . .

For Vendor Strategy Professionals

BSM 2.0

Predicting The Evolution Of Business Service Management

by Jean-Pierre Garbani, December 12, 2008

Business service management (BSM) has been the battle cry of IT management software vendors for several years now. As a technology, it is founded on the ability to map business services to infrastructure components: This should provide visibility into . . .

For Vendor Strategy Professionals

How Big Is SaaS In IT Management Software?

by Peter O'Neill, November 17, 2008

Software-as-a-service (SaaS) is disrupting the IT management software market. Incumbent software vendors are setting up new business units and adding SaaS offerings to existing portfolios; managed service providers are repositioning their offerings to . . .

For Vendor Strategy Professionals

Novell Buys Managed Objects: Is This A New "Routes To Value" Or "SMARTS" Revisited?

by Thomas Mendel, Ph.D., October 15, 2008

Novell has announced its acquisition of Managed Objects, one of the two market leaders in business service management (BSM). This represents an excellent opportunity for Novell to create visibility in one of the most dynamic and business-relevant areas . . .

For Vendor Strategy Professionals

IT Management Software Positioning Benchmark, Q3 2008

A Review Of Vendor Positioning Best Practices With A Self-Assessment Tool

by Peter O'Neill, October 14, 2008

Forrester used its vendor positioning review (VPR) methodology to evaluate the positioning of five IT management software vendors challenging the Big Four in this sector; we evaluated them across 14 criteria to determine where they are currently positioning . . .

For Infrastructure & Operations Professionals

Managing The IT Management Software Portfolio

For Tools, Follow A Shopping Mall Model Of Anchors And Boutiques

by Glenn O'Donnell, September 25, 2008

Operational management tools have been used for well over a decade, but their assembly is akin to a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of the multibillion-dollar investment in management tools is wasted . . .

For Vendor Strategy Professionals

The IT Management Software Challengers

SWOT Analysis: ASG, Microsoft, NetIQ, And Oracle, Q3 2008

by Jean-Pierre Garbani, Peter O'Neill, September 23, 2008

Four major companies dominate the IT management software market. Their rich portfolio allows them to successfully compete in tactical sales with point solutions as well as in strategic sales against each other. They increasingly define the market's direction, . . .

For Vendor Strategy Professionals

Market Momentum: IT Management Software Market, H1 2008

by Peter O'Neill, September 10, 2008

Thanks to the immense demand for lower IT costs and high-quality IT management services, combined with a dynamic business environment, the IT management software market has now morphed into a highly attractive market for revenue-hunting software vendors. . . .

For Vendor Strategy Professionals

Tech Horizons: ServicePilot Technologies And The Commoditization Of Infrastructure Monitoring

How Smaller And More Agile Companies Can Deliver Better Solutions

by Jean-Pierre Garbani, September 8, 2008

As networking technology progressed in spectacular fashion, the technological sophistication of service provider networks were a prime market for a slew of network and system management innovators like Aprisma, Concord, InfoVista, Micromuse, Quallaby, . . .