For Information & Knowledge Management Professionals

Harnessing Social Networking To Drive Transformation

by Rob Koplowitz, November 19, 2009

When one of the world's largest defense contractors says, "We need to move from a culture of 'need to know' to a culture of 'need to share,'" you stop and listen. Competing in an industry driven by the mantra "loose lips sink ships," BAE Systems has identified . . .

For Information & Knowledge Management Professionals

Imaging Investments Keep Coming In Slow March Across The Digital Divide  (616 KB PPT)

by Sheri McLeish, November 16, 2009

This data chart includes new digital imaging data.

For Information & Knowledge Management Professionals

Enlist iWorkers In The Fight To Improve Information Access

by Leslie Owens, November 3, 2009

Information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the information and data they find on the Internet, according to Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. . . .

For Information & Knowledge Management Professionals

Web Conferencing 2009 Market Overview

Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios

by Ted Schadler, Claire Schooley, August 27, 2009

Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market remains fragmented, pricing is often mysterious and . . .

For Information & Knowledge Management Professionals

Tier Your Workforce To Save Money With Cloud-Based Corporate Email

Occasional Users Can Run Email In The Cloud For As Little As $2.43 Per Month

by Ted Schadler, August 13, 2009

Information and knowledge management (I&KM) pros are used to giving all employees the same software tools. While this has the benefit of simplicity, it often means buying licenses for software that is seldom or never used. With cloud-based email, . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Collaboration Platforms, Q3 2009

Microsoft And IBM Lotus Lead; Novell Challenges

by Rob Koplowitz, August 6, 2009

In Forrester's 66-criteria evaluation of collaboration platform vendors, we found that Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged into the Leaders' quadrant with its Teaming product. MindTouch, . . .

For Information & Knowledge Management Professionals

Technology Populism Fuels Mobile Collaboration

When IT Supports Personal Mobile Phones, Mobile Collaboration Ensues

by Ted Schadler, July 13, 2009

When firms support their employees' mobile phones and smartphones, good things happen. Our recent survey of 2,307 IT decision-makers in the US and Europe showed that one in four enterprises provides at least some support for personal mobile devices. The . . .

For Information & Knowledge Management Professionals

Oracle WebCenter Jumps Into The Information Workplace Fray

Oracle Will Leverage Its Applications Position To Become A Player

by Rob Koplowitz, Matthew Brown, July 7, 2009

For organizations with strong strategic ties to Oracle for business applications, content, and business intelligence, the Oracle WebCenter product suite has emerged as a contender in an Information Workplace market previously dominated by IBM and Microsoft. . . .

For Information & Knowledge Management Professionals

Working iPhone Owners Tap The Mobile Internet

A Look At Data On Working iPhone Owners Shows The Mobile Internet In Action

by Ted Schadler, June 11, 2009

Working iPhone owners are more than twice as likely to access the Internet from their phone as working BlackBerry, Palm, or Windows Mobile device owners. While the data does not prove that iPhones cause people to use the mobile Internet, the correlation . . .

For Information & Knowledge Management Professionals

Questions Senior Executives Ask About eLearning Specifics

by Claire Schooley, June 10, 2009

Executives today know that business depends on well-skilled and knowledgeable employees who make the right decisions, work effectively and efficiently, and keep their skills up-to-date. Especially in today's economy, executives want to make successful . . .

For Information & Knowledge Management Professionals

LotusLive Drives Knowledge Continuity For Cross-Organizational Collaboration

by Rob Koplowitz, April 30, 2009

Investment in collaboration software within the enterprise continues to grow. Many knowledge workers can now chose from a rich array of tools to connect with and share information and expertise with co-workers. However, the same is rarely true when collaborating . . .

For Information & Knowledge Management Professionals

Case Study: Black & Decker Fuses eLearning And Traditional Methods To Achieve Learning Goals

by Claire Schooley, April 30, 2009

Successful Black & Decker sales staff need a combination of leadership skills, product knowledge skills, and hands-on experience. The sales training group, Black & Decker University, provides a blended approach with online training, instructor . . .

For Information & Knowledge Management Professionals

Get Serious About Informal Learning

by Claire Schooley, April 22, 2009

Formal learning works for 20% of learning needs, while informal learning handles the other 80%. In the past, informal learning was turning to ask your teammate a question. Today, the rise of Web 2.0 technologies and social media — and a growing cadre . . .

For Information & Knowledge Management Professionals

The ROI Of eLearning

A Total Economic Impact™ Analysis Uncovers Big Benefits From Learning Online

by Claire Schooley, April 13, 2009

Online learning earns companies a positive return on investment (ROI) in less than a year. If you have a business that is spread across many locations, it makes good business sense to implement an online learning program as a replacement for some face-to-face . . .

For Information & Knowledge Management Professionals

Making iPhone Work In The Enterprise: Early Lessons Learned

by Ted Schadler, April 10, 2009

Is iPhone ready for your company? At least three firms we spoke with — including Kraft Foods and Oracle — think it is. We share their insights here and pull out their early lessons to help you build the case for supporting iPhone in your enterprise. The . . .

For Information & Knowledge Management Professionals

Microsoft Leads A Hot 2009 Collaboration Market While Oracle Makes Its Move  (394 KB PPT)

by Rob Koplowitz, April 10, 2009

This data chart, based on data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008, analyzes the trends in collaboration software purchasing for 2009 and analyzes the vendor landscape in relation to those buying trends.

For Information & Knowledge Management Professionals

Embracing Chaos Is Smarter Than Seeking An Elusive Work/Life Balance

Technology Populism Forces A Fresh Look At Personal And Work Boundaries

by Connie Moore, March 20, 2009

For many years, busy workers have struggled to find "work/life balance," that elusive state of harmony between professional obligations and personal needs which, we are told, will promote both better performance at work and a happier life at home. However, . . .

For Information & Knowledge Management Professionals

US Telecommuting Forecast, 2009 To 2016

Telecommuting Will Rise To Include 43% Of US Workers By 2016

by Ted Schadler, March 11, 2009

Today, more than 34 million US adults telecommute at least occasionally. Fueled by broadband adoption, better collaboration tools, and growing management experience, the US telecommuting ranks will swell to 63 million by 2016. Those 29 million new telecommuters . . .

For Information & Knowledge Management Professionals

The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot  (395 KB PPT)

by Ted Schadler, March 5, 2009

This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Information & Knowledge Management Professionals

Vendor Landscape: Innovation Management Software

by Matthew Brown, March 2, 2009

Increasingly, companies tap information and knowledge management (I&KM) professionals for help with corporate innovation programs. In fact, some I&KM pros have already extended traditional collaboration tools, like messaging and team workspaces, . . .

For Information & Knowledge Management Professionals

The ROI Of Telepresence

A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence

by Claire Schooley, February 25, 2009

Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of 47% or more. Travel reduction provides for the major . . .

For Information & Knowledge Management Professionals

Telepresence Comes In Less Expensive Models

But It May Not Have All The "Bells And Whistles" Of The Expensive Offerings

by Claire Schooley, February 25, 2009

Two vendors, LifeSize Communications and Telanetix, offer telepresence conferencing at substantially lower upfront costs than their higher-priced competitors like Cisco, HP, Polycom, Tandberg, and Teliris. Information and knowledge management (I&KM) . . .

For Information & Knowledge Management Professionals

How To Maintain Your Learning Program In A Down Economy

by Claire Schooley, February 12, 2009

The world's economic woes present new opportunities for innovative forms of learning using technology that many organizations already have: informal learning, eLearning, and blended learning. Shrinking budgets make learning through technology very attractive. . . .

For Information & Knowledge Management Professionals

Tap The Potential Of "YouTube For The Enterprise"

New Video Platforms Safely Bring YouTube Benefits To The Enterprise

by Ted Schadler, January 13, 2009

Information workers have been posting confidential videos to YouTube because they've had few alternatives. Fortunately, in the past few months, three vendors — Google, Microsoft, and Veodia —have introduced services or products for securely hosting videos . . .

For Information & Knowledge Management Professionals

Should Your Email Live In The Cloud? A Comparative Cost Analysis

Cloud-Based Email Is Often Cheaper Than On-Premise Email

by Ted Schadler, January 5, 2009

When Google launched Google Apps Premier Edition for $50 per user per year, it raised the question, "How much should we be paying for email?" But it's not just this eye-popping price that should trigger the question about where you should run your email. . . .