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This document is only available to Forrester clientsVendor Scorecard: Measuring The Strategic Health And Value Of A Relationship  xls (176 KB XLS)

by Patrick M. Connaughton, Elizabeth Rose, October 27, 2009

Forrester recommends developing at least three levels of scorecards for measuring the overall value and performance of an IT vendor relationship: operational SLAs; business-level SLAs; and a less quantifiable but equally as important strategic value scorecard. . . .

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