For Infrastructure & Operations Professionals

Peer Adoption: The State Of Server Virtualization  (471 KB PPT)

by Christopher Voce, November 20, 2009

This data chart examines the usage and trends of server virtualization in enterprises today as well as the motivations that drive adoption.

For Infrastructure & Operations Professionals

Client Management Software Adoption Trends, 2009  (445 KB PPT)

by Benjamin Gray, November 17, 2009

This presentation analyzes client management software adoption trends across the North American and European enterprise and SMB market.

For Infrastructure & Operations Professionals

Q&A: The New Math For New Mainframe Workloads

Can IBM's Solution Edition Series Get You To A Beer Budget?

by Brad Day, November 12, 2009

Justifying the transitioning of a wide variety of application types to a mainframe environment requires substantial upfront investigation. Migrating to a mainframe has become increasingly cost-effective thanks to the refresh to IBM's new quad-core System . . .

For Infrastructure & Operations Professionals

Case Study: Lionbridge Uses Virtualization To Reclaim Its Data Center

Microsoft Hyper-V's Maturation In Windows Server 2008 R2 Yields Improvements

by Christopher Voce, November 10, 2009

Microsoft Windows Server is ubiquitous in corporate data centers, but its server virtualization solution, Hyper-V, a feature of the operating system (OS), has faced an uphill battle in capturing market share. Microsoft recently released Windows Server . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: WAN Optimization, Q4 2009

Blue Coat And Riverbed Lead, With Expand And Cisco Close Behind

by Chris Silva, November 10, 2009

In Forrester's 65-criteria evaluation of wide-area network (WAN) optimization vendors, we found that Blue Coat Systems and Riverbed Technology lead the pack, in part due to the changes these vendors made over the past year through acquisition of complementary . . .

For Infrastructure & Operations Professionals

Consolidated Backup Strategies For Remote Sites

by Stephanie Balaouras, October 30, 2009

A remote site can be as small as a branch office location with five employees or as large as a regional sales office with 50 employees. Regardless of a company's size, end users are creating and storing critical data at these sites. In some industries . . .

For Infrastructure & Operations Professionals

The State Of WAN Services Adoption In Europe 2009: Cost-Cutting Dominates Enterprise Plans

by Phil Sayer, September 3, 2009

Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at board level. At the same time, network traffic is growing . . .

For Infrastructure & Operations Professionals

Q&A: The Value Of TEM Solutions In A Recession

Telecom Expense Management Cuts Costs In Challenging Economic Times

by Phil Sayer, August 28, 2009

Telecom expense management (TEM) solutions aren't new, but with IT budgets and headcount under the microscope they are getting more attention as organizations look for quick wins and to gain greater visibility and control over costs. With telecom expenses . . .

For Infrastructure & Operations Professionals

Contact Center Purchase Plans And Trends In 2009

Positive Growth For Software And Services For Core Operations

by Elizabeth Herrell, August 13, 2009

Major software investments in existing contact centers will grow at 40% in 2009 according to Forrester's recent survey of contact center decision-makers. However, new licenses for agents' positions will experience only modest growth, as expansion plans . . .

For Infrastructure & Operations Professionals

PC Power Management Suites Help Overcome Barriers To Maximize Financial Savings

Adoption And Key Features Of PC Power Management Suite Technology

by Doug Washburn, August 7, 2009

Interest in PC power management suites is on the rise as IT professionals look to overcome many of the common barriers while at the same time maximizing the financial and environmental savings. This technology — now offered by many of the existing client . . .

For Infrastructure & Operations Professionals

The State Of PC Power Management: 2009

Helping IT Pros Succeed At PC Power Management By Getting Up To Speed On Adoption, Methods, And Common Barriers

by Doug Washburn, July 28, 2009

As organizations look to reduce the financial costs and environmental impacts of operating IT, PC power management is proving to be an effective tactic. Although 43% are implementing PC power management and another 48% are considering it, current PC power . . .

For Infrastructure & Operations Professionals

Aligning The People And Process Of PC Power Management

Position The Right People And Process to Create Ownership And Minimize Risk

by Doug Washburn, July 28, 2009

Although the financial and environmental savings from PC power management are compelling, IT professionals must overcome concerns about disrupted user productivity or the lack of project ownership. Aligning the right people and process can help accomplish . . .

For Infrastructure & Operations Professionals

Case Study: Aspirus Lowers IT Costs By Consolidating Client Security And Management

Single-Sourcing Client Security And Management Eases Desktop Management

by Natalie Lambert, July 16, 2009

Companies are constantly challenged by the ever-increasing number of tools needed to ensure the security of their PCs. Aspirus, a Wisconsin-based healthcare provider, found that too many best-of-breed tools were being used to secure and manage its PC . . .

For Infrastructure & Operations Professionals

Case Study: Learning From GlaxoSmithKline's Cloud-Based Email Decision Process

How GlaxoSmithKline Decided To Move To Microsoft Online Services

by Christopher Voce, June 16, 2009

GlaxoSmithKline is moving approximately 90,000 email users to Microsoft's Exchange Online, a cloud-delivered service. To make the decision, GlaxoSmithKline (GSK) went through a rigorous internal discovery process to calculate costs, find dependencies, . . .

For Infrastructure & Operations Professionals

Protecting Email With The Cloud

How Cloud Services Can Play A Role In Message Continuity And Recovery

by Stephanie Balaouras, Christopher Voce, June 8, 2009

Ensuring that your users can access email and keep business moving in the event of a disaster is critical, but it can be complex and costly. Traditional methods carry heavy facility, hardware, software, and personnel requirements, and the capital and . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Data Center Facilities, Q2 2009

by Galen Schreck, Rachel A. Dines, May 8, 2009

In 2008, Forrester fielded 231 inquiries on data centers from IT end user professionals, with 137 on data center facilities specifically. Since when does IT care about data center facilities? Since more and more organizations are running out of capacity . . .

For Infrastructure & Operations Professionals

Align Green Storage With Overall Efficiency

Power Savings Benefits Are Limited, But Improved Efficiency Makes Good Sense

by Andrew Reichman, April 17, 2009

Storage vendors worldwide have jumped on the "green" bandwagon in their marketing campaigns, but it's hard to determine which technologies move beyond hype and rhetoric to have a real positive impact. In a gloomy economy, initiatives that sound good but . . .

For Infrastructure & Operations Professionals

PC Power Management Adoption, Barriers, And Methods, Q2 2009  (432 KB PPT)

by Doug Washburn, April 10, 2009

Data from the recent Q1 2009 PC Power Management Online Survey on the adoption, barriers to adoption, and methods used for PC power management.

For Infrastructure & Operations Professionals

Case Study: A Leading Hospitality And Gambling Firm Proactively Implements Full Disk Encryption

by Natalie Lambert, April 7, 2009

Full disk encryption (FDE) is necessary in today's IT organization, and security professionals know this. However, problems arise when IT tries to convey this necessity to the business. Even with highly publicized data leaks, many decision-makers still . . .

For Infrastructure & Operations Professionals

Ten Steps For Reducing Contact Center Expenses

Slow Economy Necessitates You Take A Close Look At Contact Center Costs

by Elizabeth Herrell, March 13, 2009

During an economic slowdown, customer service managers need to take a close look at their contact center operations to find ways to reduce costs while maintaining high levels of customer support. Too often, customer service managers continue with established . . .

For Infrastructure & Operations Professionals

How To Secure Funding For Green IT Projects

Q&A: The Economics Of Green IT

by Simon Yates, March 11, 2009

Let's be clear: The driving force behind green IT is financial, not environmental. Even in the face of a worsening economic climate, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. If you're not considering . . .

For Infrastructure & Operations Professionals

Look To Network Access Control (NAC) To Streamline IT Compliance

Maximize Your NAC Deployment To Aid In GLBA, HIPAA, PCI DSS, And SOX Efforts

by Robert Whiteley, February 24, 2009

Did your organization just fail an audit test, and were you, the IT manager, blamed for not keeping your infrastructure or IT operations up to snuff? The Gramm-Leach-Bliley Act (GLBA), the Health Insurance Portability and Accountability Act (HIPAA), the . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: IT Consolidation, Q1 2009

by James Staten, February 20, 2009

Forrester has recognized consolidation as a success imperative for IT infrastructure and operations professionals for some time, and the recession has only increased that interest. In 2008, Forrester fielded more than 100 client inquiries on various aspects . . .

For Infrastructure & Operations Professionals

The Green Data Center Starts With A Rationalized Application Portfolio: A Sprint Case Study

How One IT Ops Group Generated Eco(nomic) Value By Removing Underutilized Apps And The Infrastructure Tied To Them

by Doug Washburn, February 12, 2009

Sprint's end goal was to cut costs, increase capacity, and reduce the carbon footprint of IT infrastructure in the data center — but that's not where they started. Recognizing that the data center and its server, storage, and network assets exist to support . . .

For Infrastructure & Operations Professionals

Q&A: Licensing Microsoft Cloud Services

How Sending Your Infrastructure Into The Cloud Impacts Microsoft Licensing

by Christopher Voce, February 9, 2009

Microsoft communication and collaboration customers are at a crossroads. How should they handle Exchange and SharePoint — keep running it themselves and try to manage the costs, or ship it off to one of a growing number of hosted service providers? Microsoft . . .