For Sourcing & Vendor Management Professionals

Trends: Selective Sourcing For IT Services  (718 KB PPT)

by Euan Davis, October 15, 2009

These data charts from Forrester's Enterprise IT Services Survey highlight market trends for selective sourcing. The data reveals that more firms are moving from selective sourcing to systematic multisourcing approaches and offers an industry insight . . .

For Sourcing & Vendor Management Professionals

Operational-Level Agreements Aid In Multisourcing Efforts

by Bill Martorelli, October 1, 2009

As customers have moved to embrace a more selective outsourcing approach, multisourcing techniques are becoming more tangible and less reliant on best efforts and good will. As a result, clients seek mechanisms with which they can manage multiple suppliers . . .

For Sourcing & Vendor Management Professionals

Service Integration Needs A New Approach

Structured Multisourcing Programs Offer A Way Forward

by Euan Davis, September 4, 2009

The trend to selectively source continues as firms carve up the IT estate into smaller chunks for outsourcing to multiple providers. But sourcing groups face problems when outsourcing selectively when each provider seeks to dominate your firm and maximize . . .

For B2B Market Research Professionals

IT Services: Banking And Insurance Services Sourcing Data  (457 KB PPT)

by Ellen Carney, August 6, 2009

A data chart on IT services sourcing data in banking and insurance.

For Sourcing & Vendor Management Professionals

Service Integration Delivers Multisourcing's Promise

Multisourcing Q&A

by Euan Davis, June 30, 2009

An effective multisourcing strategy needs robust service integration between suppliers. Get it right and stakeholders delight as IT service delivery is flexible to demand, and service development couples to a willing ecosystem of providers. Firms are . . .

For Sourcing & Vendor Management Professionals

Enterprises Need Innovative Telecom Service Options And Flexibility To Address Cost Pressures

by Brownlee Thomas, Ph.D., June 29, 2009

The global economic recession is extracting a heavy toll on enterprise IT budgets. As a result, sourcing and vendor management executives at multinational firms responsible for network and telecommunications (N&T) are looking for improved flexibility . . .

For Sourcing & Vendor Management Professionals

Incorporating Smaller Players And Specialists Into Your Telecom Services Sourcing Strategy

by Brownlee Thomas, Ph.D., June 29, 2009

Most enterprises recognize that newer IP technologies are important to enable operational efficiencies. But tough economic times are causing sourcing organizations to review their approach to purchasing network and telecom (N&T) services with the . . .

For Sourcing & Vendor Management Professionals

Multisourcing By Alliance: Getronics Uses Partners To Deliver Services Globally To Clients

by Andrew Parker, May 7, 2009

On March 25, 2009, Getronics and six partner firms formally announced the Getronics Workspace Alliance. The group will collaborate to deliver managed desktop services and a range of associated capabilities for enterprise clients. Forrester got the lowdown . . .