For Customer Experience Professionals

Customer Experience Best Practices From 2008 Finance And Consumer Marketing Forums EMEA

by Jonathan Browne, February 3, 2009

In November 2008, Forrester held concurrent forums in London for consumer marketing and financial services professionals. Leading companies and their design agencies offered insight into their best customer experience practices. Mike Thompson of Barclays . . .

For Vendor Strategy Professionals

Healthcare Unbound's Untapped Potential

Insights And Challenges From The Fifth Annual Healthcare Unbound Conference

by Elizabeth Boehm, August 15, 2008

Every year thought leaders and solution providers in the areas of aging in place, remote patient monitoring, and wellness and disease management support get together to discuss advances and issues in the industry at TCBI's Healthcare Unbound Conference . . .

For Vendor Strategy Professionals

Healthcare Unbound's Awareness Challenge

How To Make Consumers Want The Remote Monitoring Solutions They Need

by Elizabeth Boehm, August 7, 2007

Remote patient monitoring and aging-in-place support solutions hold a lot of promise. With healthcare costs and aging baby boomers making front page news, healthcare unbound solution vendors face a fertile environment in which to build their market. But . . .

For Business Process & Applications Professionals

Case Study: A Global Medical Products Company Promotes User Adoption Of CRM

by William Band, Ian Schuler, June 27, 2007

A global medical products company introduced a companywide CRM solution to consolidate customer data and improve responsiveness to customers. But users were slow to adopt the new tool. The sales organization had a low level of computer skills and did . . .

Intel Lays The Foundation For Healthcare Unbound Interoperability

Continua Health Alliance Will Help Personal Telehealth Partners Play Nice

by Elizabeth Boehm, July 5, 2006

Intel has formally introduced the Continua Health Alliance, a nonprofit open-industry alliance of technology and healthcare companies focused on driving interoperability standards for personal telehealth solutions. The group takes a broad view of solutions . . .

Healthcare Unbound's Early Self-Pay Market

What Vendors Can Learn From Digital-Ready Consumers

by Elizabeth Boehm, July 1, 2005

Last year, Forrester predicted that the market for healthcare unbound (technologies in, on, and around the body that free care from formal institutions) would be a slow starter until 2010, when third-party payers will have the evidence they need to justify . . .

Healthcare Unbound: Early Homecare Wins

Innovators Leading The Healthcare Unbound Charge

by Elizabeth Boehm, August 11, 2004

Healthcare unbound — technology in, on, and around the body that frees care from formal institutions — has reached a key point in its evolution: Innovators are making money. At an event last month that focused entirely on this emerging homecare trend, . . .

Who Pays For Healthcare Unbound

The $34 Billion Market For Personal Medical Monitoring

by Elizabeth Boehm, July 8, 2004

Technologies in, on, and around the body that free care from formal institutions — what Forrester calls healthcare unbound — have moved beyond the lab and are vying to enter the mass market. Combine baby boomers caring for aging parents, and beginning . . .

Healthcare Unbound

by Michael J. Barrett, Bradford J. Holmes, Sara E. McAulay, December 17, 2002

Healthcare's costs, coverage problems, and demographic pressures mean system overload; its formal institutions can't cope with the future. What will ease the pain? A major shift, enabled by technology, to self-care, mobile care, and home care.