For Technology Product Management & Marketing Professionals

The State Of Global Enterprise IT Budgets: 2009 To 2010

Business Data Services Global

by Jennifer Belissent, Ph.D., November 18, 2009

This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends and priorities from 2009 through the first half of 2010 . . .

For Vendor Strategy Professionals

Market Overview: The Advent Of Enterprise Carbon And Energy Management Systems

Sketching The New Opportunities For IT Vendor Strategists

by Christopher Mines, November 17, 2009

A new liability is coming onto the collective balance sheet of companies around the world: carbon. In the context of increasing awareness of the business and societal risks of climate change, corporate carbon emissions (and the energy consumption that . . .

For Vendor Strategy Professionals

Vendors Beware: Virtualization, PaaS, And SaaS Are Changing The Capacity Management Tools Market

by Jean-Pierre Garbani, November 10, 2009

Continuous improvement in the server technology performance-price ratio has caused many organizations to simply dismiss the need for accurate workload and resource planning efforts. In the current economic climate, infrastructure optimization and operational . . .

For Vendor Strategy Professionals

Market Overview: Workload Automation, Q3 2009

Is BSM The Future Of Workload Automation?

by Jean-Pierre Garbani, November 9, 2009

Job scheduling is a necessary component of data centers. Without job scheduling, an enterprise could simply not execute long application processes that deal with massive amounts of data and are necessary to prepare for online and transactional processing. . . .

For CIOs

Catalog Of Technical Services  (66 KB XLS)

by Alexander Peters, Ph.D., Wolfgang Benkel, November 6, 2009

The workbook defines 10 generic profiles of technical services and associates provisioning processes and activities with each of them. The activity-based descriptions enable IT executives to establish the link between technology assets, resources, and . . .

For CIOs

A Catalog Of Technical Services Improves The Manageability Of The BT Service Portfolio

by Alexander Peters, Ph.D., November 6, 2009

Business technology (BT) changes IT's roles within the enterprise, forcing IT leaders to deploy business service processes and technology demand management. CIOs are embarking on the IT-to-BT journey by concentrating their efforts on the consolidation . . .

For Infrastructure & Operations Professionals

State Of Enterprise Disaster Recovery Preparedness: Q3 2009

by Stephanie Balaouras, November 4, 2009

Although disaster recovery (DR) was once considered an expensive insurance policy for rare but catastrophic events such as hurricanes and terrorist activity, Forrester survey data suggests that enterprises across North America and Europe are now moving . . .

For Infrastructure & Operations Professionals

Consolidated Backup Strategies For Remote Sites

by Stephanie Balaouras, October 30, 2009

A remote site can be as small as a branch office location with five employees or as large as a regional sales office with 50 employees. Regardless of a company's size, end users are creating and storing critical data at these sites. In some industries . . .

For CIOs

CIOs: Business Alignment And BT Enablement Require Business Capability Maps

At Your Level, You Can't Rely On Any Other Single IT Business Model

by Bobby Cameron, October 30, 2009

CIOs are aggressively tackling their planning and management challenges, deploying tools and building models to address a wide variety of functions like asset management, IT services management, application rationalization, business process efficiencies, . . .

For Infrastructure & Operations Professionals

Service Catalog — Your Prerequisite For Effective IT Service Management

Yes, They Can Help Connect You With The Business

by Evelyn Hubbert, Glenn O'Donnell, October 28, 2009

The vision and purpose of effective IT service management is to efficiently develop, operate, and deliver services with value and alignment to the business. To do this, IT must transform itself from an organization with many silos of technical and functional . . .

For Vendor Strategy Professionals

The IT Management Software Challengers

SWOT Analysis For ASG, Compuware, EMC, Quest Software, And Microsoft, Q3 2009

by Jean-Pierre Garbani, October 26, 2009

The 2009 IT management software (ITMS) market seems to favor smaller vendors to the detriment of larger ones. Preliminary results for the first three quarters of 2009 show that the megavendors' share of the ITMS market has again declined from 2008. This . . .

For Infrastructure & Operations Professionals

The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

Oft-Overlooked Group Is Key To Business Continuity

by Evelyn Hubbert, Chip Gliedman, October 22, 2009

The designation of the H1N1 flu virus as a pandemic by the World Health Organization (WHO) should, once again, prompt organizations to revisit their business continuity planning processes. However, recent conversations with Forrester clients reveal a . . .

For CIOs

The Value Of A Green IT Maturity Assessment

Introducing Forrester's Green IT Maturity Assessment Methodology

by Doug Washburn, Christopher Mines, October 20, 2009

CIOs recognize the importance of environmental considerations in planning IT operations, but they are often unsure about how to put that recognition into action. With sustainability rising on the corporate agenda, and the cost, risk, and revenue benefits . . .

For Application Development & Program Management Professionals

Smart Grid Technologies: Coming To A Utility Near You

Modern IT And Communications Systems Are Transforming The US Power Industry

by Roy C. Wildeman, October 19, 2009

Today's energy companies face an unprecedented quandary of regulatory requirements, market pressures, and public scrutiny that, in combination, act to disrupt traditional approaches to cutting costs and servicing consumers. With the recent federal stimulus . . .

For Security & Risk Professionals

Preparing For A Pandemic: What You Need To Know About H1N1

by Stephanie Balaouras, Chris McClean, October 15, 2009

The likelihood and impact of a pandemic are impossible to predict with much accuracy. Regardless, history tells us that there is a potential for widespread and costly disruption — especially for those who aren't adequately prepared. In May 2009, global . . .

For Vendor Strategy Professionals

Tech Horizons: OpTier, A Step Toward Business Service Management (BSM) 2.0

Is Business Transaction Management The New BSM?

by Jean-Pierre Garbani, October 5, 2009

BSM is firmly established now as a way to manage IT as a business tool rather than as a collection of fragile technologies. In this transformation of IT into a service provider, technology is only one element of the equation and is no longer the only . . .

For Infrastructure & Operations Professionals

UK Firms Continue To Look To Green IT For Cost Reduction And Business Benefits

Findings From The UK Green IT 2009 Conference, May 2009

by Onica King, Doug Washburn, October 2, 2009

Findings from Forrester's second joint survey collaboration with Tech:Touchstone Events, organizer of the Green IT 2009 Conference in London, uncovered that after a year of economic turmoil, financial drivers and efficiency gains are still the core motivation . . .

For Infrastructure & Operations Professionals

TechRadar™ For Infrastructure & Operations Professionals: Cloud Computing, Q3 2009

As Much Diversity Of Maturity Across Categories As Confusion Among Them

by James Staten, October 2, 2009

The No. 1 challenge in cloud computing today is determining what it really is. What categories of services exist within the definition and business model, and how ready are these options for enterprise consumption? Forrester defines cloud computing as . . .

For Vendor Strategy Professionals

Market Update: European Systems Integrators Up Their Investments In Green IT Services

by Christopher Mines, September 14, 2009

European systems integrators (SIs) Getronics, Orange Business Services, and Siemens IT Solutions and Services are stepping up their efforts to build consulting and implementation practices helping clients plan and implement green IT programs. These investments . . .

For Vendor Strategy Professionals

The IT Management Software Megavendors

SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q3 2009

by Jean-Pierre Garbani, Peter O'Neill, August 12, 2009

The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. Despite this bleak overall picture, Forrester forecasts 4% growth in nonapplication software products (e.g., storage management, middleware), . . .

For Business Process & Applications Professionals

Refresh Your Information Management Strategy To Deliver Business Results

by Rob Karel, James G. Kobielus, August 11, 2009

Many enterprises lack a framework to ensure business alignment with their information management (IM) strategies. Yet sound strategy is critical for prioritizing IM investments. Business issues driving the urgency for a revitalized strategy include: 1) . . .

For Infrastructure & Operations Professionals

PC Power Management Suites Help Overcome Barriers To Maximize Financial Savings

Adoption And Key Features Of PC Power Management Suite Technology

by Doug Washburn, August 7, 2009

Interest in PC power management suites is on the rise as IT professionals look to overcome many of the common barriers while at the same time maximizing the financial and environmental savings. This technology — now offered by many of the existing client . . .

For B2B Market Research Professionals

The State Of Enterprise IT Budgets: 2009

Business Data Services North America And Europe

by Heidi Lo, Andrew Bartels, August 7, 2009

This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. Overall, the global recession has North American enterprises expecting to decrease 2009 . . .

For Vendor Strategy Professionals

The IT Automation Imperative

Putting IT On The Road To Industrial Mass Production

by Jean-Pierre Garbani, July 30, 2009

Cost reduction is the universal 2009 battle cry. With 35% of a typical IT budget spent on personnel, staffing represents the heaviest IT financial burden. The way in which IT evolves in complexity and size, combined with the current inefficiency of many . . .

For Infrastructure & Operations Professionals

The State Of PC Power Management: 2009

Helping IT Pros Succeed At PC Power Management By Getting Up To Speed On Adoption, Methods, And Common Barriers

by Doug Washburn, July 28, 2009

As organizations look to reduce the financial costs and environmental impacts of operating IT, PC power management is proving to be an effective tactic. Although 43% are implementing PC power management and another 48% are considering it, current PC power . . .