For Enterprise Architecture Professionals

Global Banking Platform Deals 2008: Functionality

Three Top Functional Areas Drive Banking Platform Projects

by Jost Hoppermann, August 20, 2009

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals and analyzed the results from a functional and regional perspective. This analysis shows that the global perspective and regional perspectives differ: While there . . .

For eBusiness & Channel Strategy Professionals

Case Study: Sovereign Bank Improves Multichannel Selling With Online Advice Tool

by Chad Mitchell, August 10, 2009

Sovereign Bank knew that more small business customers were going online, but its Web site had only static content with no online application. New accounts could only be opened in branches. Many of the leads Sovereign did get online were unqualified, . . .

For Enterprise Architecture Professionals

Global Banking Platform Deals 2008: Regions

Some Like It Hot

by Jost Hoppermann, July 31, 2009

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals and analyzed the results with a regional perspective. This analysis shows that North America joined Asia Pacific and Europe as one of the most active regions, and . . .

For CIOs

Distributed Enterprise 2.0

CIOs In Consumer-Facing, Distributed Firms Can Capitalize On Cloud Computing

by George Lawrie, July 23, 2009

In a desperate effort to maintain the connection with fickle consumers, line-of-business executives and their allies in IT are conspiring to lower the IT drawbridge in order to deliver personalized customer experiences wherever and whenever consumers . . .

For Technology Sales Enablement Professionals

Hot Insurance Tech Companies To Watch In 2009: Q2 Update

by Ellen Carney, June 29, 2009

The past year has tested the mettle of the insurance industry. Insurers like The Hartford Financial Services Group and Lincoln National Group converted to bank holding companies to take advantage of Troubled Asset Relief Program (TARP) funds. The downturn . . .

For Technology Sales Enablement Professionals

Hot Banking Tech Companies To Watch In 2009: Q2 Update

by Ellen Carney, June 17, 2009

The banking industry continues to suffer from the global recession and backlash from last fall's financial crisis. While it's tempting to believe that bank-related technology investment is dead, financial services firms are actively looking for specialized . . .

For Enterprise Architecture Professionals

Global Banking Platform Deals 2008: Vendors

We Identify Globally And Regionally Successful Vendors

by Jost Hoppermann, June 4, 2009

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals. Overall, looking at participants of both the 2007 and 2008 survey, counted deals shrunk by 10% from 2007 to 2008. Only two vendors of those participating in the . . .

For Enterprise Architecture Professionals

Global Banking Platform Deals 2008: Setting The Stage In A Maturing Market

by Jost Hoppermann, May 19, 2009

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals. The outcome? The two top groups remained largely unchanged: Oracle and Temenos are the two Global Power Sellers; while the "old" Global Challengers Infosys Technologies, . . .

For Security & Risk Professionals

Case Study: DTCC Implements A Process-Based Approach To Security Metrics

by Khalid Kark, April 29, 2009

Jim Routh at DTCC took a unique approach in developing his security metrics program. He identified all of the processes that the security team was responsible for and then defined a process owner for each of them. Some of these owners were part of the . . .

For Technology Sales Enablement Professionals

Discovering Tech Opportunity In Islamic Finance

Big Segment Captures Banker And Tech Vendor Attention

by Ellen Carney, Jost Hoppermann, April 6, 2009

The move to Islamic banking will challenge conventional bank IT, which means strong opportunities for tech vendors with expertise and experience in rolling out Islamic finance systems. In the face of a deep and long-lasting recession, conventional banks . . .

For Enterprise Architecture Professionals

A First Look At Islamic Banking

Large And Growing Segment Captures The Attention Of Conventional Banks

by Jost Hoppermann, Ellen Carney, March 26, 2009

Islamic finance and in particular Islamic banking is a growing segment within multiple countries as well as on a global level. Conventional banks increasingly show interest in Islamic banking. Enterprise architects need to understand the key principles . . .

For Enterprise Architecture Professionals

Topic Overview: How BPM Can Help The Bottom Line In Difficult Financial Times

BPM-Enabled Improvements In Business Agility Flow To The Bottom Line

by Ken Vollmer, March 17, 2009

The current global economic crisis is putting increasing pressure on enterprise architects to find new — and more cost-effective — ways of meeting business needs. One software category in particular offers proven solutions to help increase operational . . .

For Technology Sales Enablement Professionals

Inquiry Insights: Financial Services, Q4 2008

What Was On The Minds Of Bank And Insurer Roles In '08?

by Ellen Carney, March 10, 2009

To understand how the recession, particularly the collapse of Wall Street and the housing market, is affecting technology decision-makers in the financial services industries, Forrester sorted through more than 20,000 inquiries that it received during . . .

For eBusiness & Channel Strategy Professionals

What Morgan Stanley Smith Barney Must Do Now

The Combined Firm Needs Better Electronic Channels For Advisors And Clients And Needs To Abandon The "House Brand" Financial Supermarket Model

by Bill Doyle, January 30, 2009

To succeed with today's investors, Morgan Stanley Smith Barney will need more than an advisor army; it must do a better job for clients. Today's clients — and their advisors — need better electronic channels than either firm offers today. And the new . . .

For Enterprise Architecture Professionals

The Forrester Wave™: Global Banking Platforms, Q1 2009

A Compact Group Of Banking Platforms Offers Agile Banking Support

by Jost Hoppermann, January 30, 2009

Forrester evaluated world-leading banking platform products across 108 criteria and found that Infosys Technologies with Finacle, TCS Financial Solutions (TCSFS) with TCS BaNCS, and Temenos with T24 are in the Leader category. Infosys with Finacle scores . . .

For Consumer Market Research Professionals

Technographics® Survey Highlight: North American Technographics® Financial Services Online Survey, Q3 2008  (416 KB PPT)

by Jacqueline Anderson, January 5, 2009

This highlight deck summarizes the key findings from Forrester¿s North American Technographics Financial Services Online Survey, Q3 2008.

For Technology Product Management & Marketing Professionals

Hot Banking Tech Companies To Watch In 2009

Profiles Of Technology Companies That Address Banking's Changed World

by Ellen Carney, December 22, 2008

The banking industry is going through its most challenging period since the Great Depression. Bank capital structures are stressed because of write-downs and write-offs, formerly high-flying investment banks face the more regulated world of retail banking, . . .

For Technology Product Management & Marketing Professionals

Hot Insurance Tech Companies To Watch In 2009

Profiles Of Technology Companies That Are Reinventing Insurance IT

by Ellen Carney, December 12, 2008

Ready or not, the insurance industry is gearing up for some big changes. In 2008, insurers are being tested by a Wall Street collapse that tanked investment portfolios, driving business structural changes; a surge in US catastrophic loss claims; and growing . . .

For Enterprise Architecture Professionals

The Future Shape Of Banking Architecture In 2023

Industrialized Banking And The New CRM Will Support High-Touch

by Jost Hoppermann, November 14, 2008

Forrester's research on banking IT in 2023 identified a series of requirements and the architectural layers of the future banking platform. The key layers show: (1) a focus on personalized customer services and real-time information analysis; (2) a separation . . .

For Technology Sales Enablement Professionals

Marketing To The Government As Banker

The Federal Reserve's Big Bailout Needs Technology

by Ellen Carney, Alan E. Webber, November 13, 2008

With the US government taking a huge stake in the business of financial markets, what are the implications for technology marketers? This report looks at how the US Treasury Department will address the orderly disposal of distressed mortgage assets, including . . .

For eBusiness & Channel Strategy Professionals

Ten Ways Financial eBusiness Executives Can Weather The Recession

How To Evolve Your eBusiness Strategy To Deal With The Financial Crisis

by Bill Doyle, Brad Strothkamp, November 10, 2008

The sharp worsening of the financial crisis in the past two months and the recession in most Western markets mean that eBusiness executives need to rethink their priorities — and fast. As the business owners of a primary communication and distribution . . .

For Technology Sales Enablement Professionals

How Banks And Insurers Shop For Technology

Pick The Right Marketing Channels To Influence The Sale

by Ellen Carney, October 28, 2008

There are big differences between banking and insurance, even regarding what will persuade insurance or banking technology executives to buy. Earlier this year, Forrester invited a number of North American banking and insurance executives to tell us how . . .

For Interactive Marketing Professionals

US Financial Services Interactive Spend Outpaces Other Industries

by Shar VanBoskirk, October 7, 2008

US financial services interactive marketing spend will nearly double by 2012 as financial services firms gravitate toward more accountable channels that will improve their overall Web presence. To realize successful interactive growth at their own firms, . . .

For Enterprise Architecture Professionals

Intelligent Devices Will Drive Ubiquitous Banking

Smart Devices Will Shape High-Touch Banking

by Jost Hoppermann, September 23, 2008

An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed . . .

For eBusiness & Channel Strategy Professionals

Pulling The Plug On Paper Statements

North American Technographics

by Emmett Higdon, September 22, 2008

Adoption of eStatements in the US continues to grow strongly, as seen in data from Forrester's North American Technographics® Financial Services Online Survey, Q2 2008. More than 55% of online checking, savings, and credit card customers today receive . . .