For Information & Knowledge Management Professionals

Enlist iWorkers In The Fight To Improve Information Access

by Leslie Owens, November 3, 2009

Information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the information and data they find on the Internet, according to Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. . . .

For Vendor Strategy Professionals

Market Overview: The Business Intelligence Software Market

Advanced Analytics Will Drive Growth To $14 Billion By 2014

by Holger Kisker, Ph.D., October 23, 2009

Business intelligence (BI) software is the tip of the application software pyramid. Pure functionality, no matter how sophisticated, is no longer sufficient to successfully support the changing business requirements of today. BI provides business guidance . . .

For Information & Knowledge Management Professionals

Text Analytics Takes Business Insight To New Depths

An Obscure Technology Has Found Its Killer App

by Leslie Owens, October 22, 2009

Customers, employees, and competitors critique products and plans in increasingly public places, like Twitter and discussion forums. It's not just idle chatter. When Forrester asked how much consumers trust specific types of content, online ratings and . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Application Development & Program Management Professionals

What Semantic Technology Means To Application Development Professionals

Semantic Technology Is Now Ready For Increased But Focused Use

by Dave West, October 2, 2009

Semantic technology has been incubating for the past 10 years, but most application development professionals view it with skepticism or outright distrust, believing that the dream of semantic technology is impractical in a time of stretched budgets and . . .

For Information & Knowledge Management Professionals

What's Holding Back Your Intranet?

Forrester's Web Site Review For Intranets Exposes Barriers To Use And Adoption

by Tim Walters, Ph.D., September 11, 2009

Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same time, budget constraints leave no room for guesswork . . .

For Business Process & Applications Professionals

Business Intelligence (BI) Polishes Its Crystal Ball

IBM's SPSS Deal Nudges Analytics Industry Toward Deeper Predictive Focus

by James G. Kobielus, Boris Evelson, Leslie Owens, August 18, 2009

Enterprise strategic, tactical, and operational decision-makers want to understand past and present activity but also anticipate the future to avoid being blindsided by seemingly hidden events. How do companies build a competitive "crystal ball"? They . . .

For Business Process & Applications Professionals

Refresh Your Information Management Strategy To Deliver Business Results

by Rob Karel, James G. Kobielus, August 11, 2009

Many enterprises lack a framework to ensure business alignment with their information management (IM) strategies. Yet sound strategy is critical for prioritizing IM investments. Business issues driving the urgency for a revitalized strategy include: 1) . . .

For Business Process & Applications Professionals

Latest BI Adoption Trends - Still Ripe In Opportunities Across Regions, Company Sizes, And Industries  (566 KB PPT)

by Boris Evelson, August 6, 2009

This set of data charts examines BI adoption trends from Forrester's recent Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Information & Knowledge Management Professionals

Pump Up Intranet Adoption With User-Centric Design

by Tim Walters, Ph.D., Matthew Brown, July 7, 2009

Few businesses fully appreciate the importance of an outstanding corporate intranet. Yet Forrester expects that companies will continue their decades-old march toward "self-service" workplaces, making large administrative support staffs either a dinosaur . . .

For Information & Knowledge Management Professionals

Oracle WebCenter Jumps Into The Information Workplace Fray

Oracle Will Leverage Its Applications Position To Become A Player

by Rob Koplowitz, Matthew Brown, July 7, 2009

For organizations with strong strategic ties to Oracle for business applications, content, and business intelligence, the Oracle WebCenter product suite has emerged as a contender in an Information Workplace market previously dominated by IBM and Microsoft. . . .

For Information & Knowledge Management Professionals

Deciding Whether Or Not To Use A Portal Platform

More Than One In Four Firms Are Considering Or Piloting Portals In 2009

by Matthew Brown, Tim Walters, Ph.D., June 18, 2009

It's hard to believe that portals continue to capture such a large amount of investment after 10 years. After all, most products are well beyond version six, and the term "portal" itself often inspires confusion and angst among businesspeople. But Forrester's . . .

For Business Process & Applications Professionals

SharePoint And BI Survey Q&A: The Last Mile To Business Intelligence Users

The Forrester Perspective On SharePoint And Microsoft BI Survey Responses

by Boris Evelson, May 19, 2009

By nature, business intelligence (BI) transforms raw, meaningless data into meaningful, tangible, and actionable information. But successful BI requires multiple components and steps that must be executed in perfect choreography. While the data sourcing, . . .

For Information & Knowledge Management Professionals

Searching For eDiscovery Cost Control

Search Products Play A Small But Important Role

by Brian W. Hill, Leslie Owens, April 27, 2009

Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information drive ballooning eDiscovery costs, many are exploring how . . .

For Information & Knowledge Management Professionals

Search And eDiscovery: Current Trends, Attitudes, And Challenges  (314 KB PPT)

by Brian W. Hill, Leslie Owens, April 27, 2009

The data highlighted here will include key findings from Forrester's December 2008 Global Role Of Search In eDiscovery Strategy Online Survey.

For Information & Knowledge Management Professionals

Autonomy Swallows Interwoven: What It Means To I&KM Pros

by Tim Walters, Ph.D., Leslie Owens, March 12, 2009

In an unexpected move, Autonomy announced in January 2009 that it will acquire Interwoven for $775 million. Interwoven's document management and Web content management (WCM) products align with Autonomy's search and discovery solutions. With another acquisition . . .

For Technology Product Management & Marketing Professionals

Case Study: Intuit TurboTax Uses Crowd Wisdom To Make Online Support Less Taxing

by Laura Ramos, March 4, 2009

Intuit TurboTax used the wisdom of crowds — gleaned by analyzing how tax filers and tax preparation businesses interact with thousands of pages of support and tax code information — to supercharge its online support and hold down costs. Business-to-business . . .

For Information & Knowledge Management Professionals

The Critical Role Of A SharePoint Information Architecture

It's A Blank Slate And A Chance To Get It Right This Time

by Leslie Owens, Rob Koplowitz, February 24, 2009

SharePoint buyers expect intuitive navigation, contextual search, and easy administration out of the box. But such benefits depend on how content is structured, labeled, and categorized, and they require a nuanced understanding of how different audiences . . .

For Information & Knowledge Management Professionals

Top Five Information Access Predictions For 2009

by Leslie Owens, January 30, 2009

Forrester's clients are frustrated by their inability to get enterprise search to work as advertised. Facing tough economic times in 2009, information and knowledge management (I&KM) professionals in different industries will go separate ways with . . .

For Business Process & Applications Professionals

Data And Content Classification: Your Trusted Information Backbone

by Rob Karel, Leslie Owens, January 14, 2009

The information that powers your business — like a sales forecast or voice of the customer analysis — mixes data (such as inventory counts) and content (such as promotional strategies). Enterprises rarely store such data and content in the same place . . .

For Business Process & Applications Professionals

Latest BI Adoption Trends In Enterprises: Bright Future, But Off To A Slow Start  (446 KB PPT)

by Boris Evelson, January 12, 2009

Our latest data shows that enterprises are slowly but surely beginning to adopt the newest BI features like open source, end-user self-service, and search-BI convergence.

For Information & Knowledge Management Professionals

Governing SharePoint In The Enterprise

Using A Framework To Govern SharePoint In ECM Initiatives

by Craig Le Clair, January 9, 2009

SharePoint can provide value to enterprises by supporting new and collaborative ways of working. When deployed effectively, team and community collaboration technology consolidate apps and content that contribute to information overload and context-switching. . . .

For Information & Knowledge Management Professionals

How To Build A High-Octane Taxonomy For ECM And Enterprise Search Systems

by Leslie Owens, November 17, 2008

Enterprises invest in big-ticket information management software such as search, portal, and enterprise content management (ECM) systems, in an effort to eliminate information silos and increase content reuse. To reach such an ambitious goal, it's vital . . .

For Infrastructure & Operations Professionals

Q&A: SharePoint's Licensing Complexities

Licensing SharePoint, And How Federation And Virtualization Play A Role

by Christopher Voce, November 10, 2008

Microsoft's SharePoint continues to spread like wildfire, making it difficult for IT to respond with efficient ways to deploy and manage it. SharePoint is a component in Microsoft's broader infrastructure and collaboration offerings and carries complex . . .