For Information & Knowledge Management Professionals

For Gen Y, Mobility Trumps Web 2.0 At Work

Workforce Technographics®

by Ted Schadler, November 19, 2009

Gen Y is four times more likely to visit a social networking site at home than they are to use one for work purposes. But if they are unable to bring their Social Computing habits and sensibility to work, Gen Yers can at least use their personal mobile . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Interactive Marketing Professionals

Social Media Marketers: Don't Ignore IM

by Christine Spivey Overby, September 18, 2009

Instant messaging (IM) is one of the most widely used activities among European online users. IM usage is not just restricted to youths and teens but is also popular among older age groups such as 35- to 44-year-olds. IM users are also more active online . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Sourcing & Vendor Management Professionals

Mobility User Profiles, Apps, And Devices  (98 KB XLS)

by Brownlee Thomas, Ph.D., September 9, 2009

This workbook contains an overview of mobility user profiles (user job roles and tasks, locations, applications, devices, access and support requirements), as well as mobile applications by role (mobile applications supported) and mobile devices by role . . .

For Vendor Strategy Professionals

Making The SaaS And Collaboration Marriage Work

A Framework For Collaboration SaaS Vendors To Capitalize On The Channel

by TJ Keitt, August 31, 2009

Finding collaboration and Web 2.0 technologies to facilitate collaboration between employees and partners is a top business priority. How technology enters businesses is changing as business leaders and individual workers are demanding more say in choosing . . .

For Information & Knowledge Management Professionals

Tier Your Workforce To Save Money With Cloud-Based Corporate Email

Occasional Users Can Run Email In The Cloud For As Little As $2.43 Per Month

by Ted Schadler, August 13, 2009

Information and knowledge management (I&KM) pros are used to giving all employees the same software tools. While this has the benefit of simplicity, it often means buying licenses for software that is seldom or never used. With cloud-based email, . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Cloud-Based Email, Q3 2009

by Christopher Voce, July 31, 2009

Interest in cloud-based email is rapidly rising. The promise of reducing operational costs and refocusing on their core competencies has many Forrester customers asking about the cloud. Cloud-based services like those of Google and Microsoft are more . . .

For Technology Sales Enablement Professionals

Target The Right Role In IT For Different Software Conversations  (426 KB PPT)

by Emily Van Metre, Ellen Carney, July 10, 2009

CIOs, executives in IT, and managers of IT are responsible for different types of initiatives and have different priorities. To have the most effective sales conversation, tailor your conversation to the priorities of the role you are speaking with.

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Infrastructure & Operations Professionals

Case Study: Learning From GlaxoSmithKline's Cloud-Based Email Decision Process

How GlaxoSmithKline Decided To Move To Microsoft Online Services

by Christopher Voce, June 16, 2009

GlaxoSmithKline is moving approximately 90,000 email users to Microsoft's Exchange Online, a cloud-delivered service. To make the decision, GlaxoSmithKline (GSK) went through a rigorous internal discovery process to calculate costs, find dependencies, . . .

For Information & Knowledge Management Professionals

Working iPhone Owners Tap The Mobile Internet

A Look At Data On Working iPhone Owners Shows The Mobile Internet In Action

by Ted Schadler, June 11, 2009

Working iPhone owners are more than twice as likely to access the Internet from their phone as working BlackBerry, Palm, or Windows Mobile device owners. While the data does not prove that iPhones cause people to use the mobile Internet, the correlation . . .

For Infrastructure & Operations Professionals

Case Study: What Enterprises Can Learn From Universities' Cloud-Based Hybrid Email

by Christopher Voce, June 10, 2009

Faced with escalating costs in providing email and rising student needs, schools are looking for a better way than going it alone. Educational institutions like St. John's University and Hinds Community College have moved tens of thousands of student . . .

For Infrastructure & Operations Professionals

Protecting Email With The Cloud

How Cloud Services Can Play A Role In Message Continuity And Recovery

by Stephanie Balaouras, Christopher Voce, June 8, 2009

Ensuring that your users can access email and keep business moving in the event of a disaster is critical, but it can be complex and costly. Traditional methods carry heavy facility, hardware, software, and personnel requirements, and the capital and . . .

For B2B Market Research Professionals

Demand Insights: The Global Collaboration Market Is Flat

Universal Business Needs Make Collaboration Tools Important Globally

by TJ Keitt, May 19, 2009

Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling for solutions. Recognizing this need, vendors have emerged . . .

For Information & Knowledge Management Professionals

LotusLive Drives Knowledge Continuity For Cross-Organizational Collaboration

by Rob Koplowitz, April 30, 2009

Investment in collaboration software within the enterprise continues to grow. Many knowledge workers can now chose from a rich array of tools to connect with and share information and expertise with co-workers. However, the same is rarely true when collaborating . . .

For B2B Market Research Professionals

Demand Insights: Collaboration Market Healthy Despite Slumping Economy

by TJ Keitt, March 25, 2009

Although 2009 is shaping up to be a tough year for technology vendors, the collaboration market is proving to be vibrant. The tough economy is forcing companies to restrict travel while keeping distributed teams in touch. In addition, changes in the composition . . .

For Infrastructure & Operations Professionals

The 2009 Outlook For Unified Communications In Europe

by Phil Sayer, March 24, 2009

Forrester survey data on unified communications (UC) from Q1 2008 showed great enthusiasm for UC, with 81% of European enterprises reporting that they were at some stage in a UC implementation. Since then the world has changed beyond recognition, with . . .

For Information & Knowledge Management Professionals

US Telecommuting Forecast, 2009 To 2016

Telecommuting Will Rise To Include 43% Of US Workers By 2016

by Ted Schadler, March 11, 2009

Today, more than 34 million US adults telecommute at least occasionally. Fueled by broadband adoption, better collaboration tools, and growing management experience, the US telecommuting ranks will swell to 63 million by 2016. Those 29 million new telecommuters . . .

For Information & Knowledge Management Professionals

The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot  (395 KB PPT)

by Ted Schadler, March 5, 2009

This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

For Infrastructure & Operations Professionals

Inquiry Spotlight: Corporate Email, Q1 2009

by Christopher Voce, January 30, 2009

Corporate email is a hot topic, and Forrester has received more than 130 inquiries on the topic from IT professionals within the past year. Email impacts several parts of IT, from the infrastructure and operations professionals responsible for the architecture . . .

For Infrastructure & Operations Professionals

Measuring The Cloud's Impact On Corporate Email   (380 KB PPT)

by Christopher Voce, Ted Schadler, January 8, 2009

There is a significant amount of cost, complexity, and attention required to maintain corporate email on premise - and firms are looking for a better way. The cloud offers the promise of simplifying and reducing costs associated with providing email, . . .

For Infrastructure & Operations Professionals

Take A Close Look At UC Applications

How Vendors Compare On Integrated Messaging, Collaboration, And Presence

by Elizabeth Herrell, January 6, 2009

A major concern for organizations planning unified communications (UC) projects is how to justify their cost during times of budget constraints. By fully understanding the capabilities of UC applications, IT managers can better determine how these applications . . .

For Infrastructure & Operations Professionals

Should Your Email Live In The Cloud? An Infrastructure And Operations Analysis

Rethinking Where Your Email Lives And Who's Managing It

by Christopher Voce, January 5, 2009

There isn't much that hasn't already been said about the criticality of email in business today — but the cost of hosting and managing your own email infrastructure is probably reaching the breaking point. Google's $50-per-user annual fee has set a new . . .

For Information & Knowledge Management Professionals

Should Your Email Live In The Cloud? A Comparative Cost Analysis

Cloud-Based Email Is Often Cheaper Than On-Premise Email

by Ted Schadler, January 5, 2009

When Google launched Google Apps Premier Edition for $50 per user per year, it raised the question, "How much should we be paying for email?" But it's not just this eye-popping price that should trigger the question about where you should run your email. . . .