For Vendor Strategy Professionals

Addressing Diverse Stakeholders In The IT And Business Services Buying Process

Planning For 2010 Requires A Clear Understanding Of Roles

by Chris Andrews, November 20, 2009

For years, Forrester has written about the evolution of information technology (IT) into business technology (BT) — an idea that is rooted in Forrester's view that technology is becoming more relevant and strategic to business processes. This trend, which . . .

For Infrastructure & Operations Professionals

Driving Multitenancy In Your Virtual Environments

How To Get Business Units To Share Your Consolidated Infrastructure

by James Staten, November 18, 2009

As you continue to consolidate your server infrastructure and make it more cloudlike, a key hurdle you and most enterprises must overcome is the sharing of physical infrastructure between business units (BUs). While some organizations have a centralized . . .

For Technology Product Management & Marketing Professionals

The State Of Global Enterprise IT Budgets: 2009 To 2010

Business Data Services Global

by Jennifer Belissent, Ph.D., November 18, 2009

This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends and priorities from 2009 through the first half of 2010 . . .

For CIOs

Best Practices In IT Financial Management

The Foundation For Running IT Like A Business

by Craig Symons, November 6, 2009

In a recent Forrester survey of 84 enterprise IT decision-makers, only 52% said that they have a formal IT chargeback process in place. It is difficult to run IT like a business when the product appears to be free to customers but costs the business hundreds . . .

For Infrastructure & Operations Professionals

Role Overview: Service Catalog Manager

by Evelyn Hubbert, November 6, 2009

Most IT organizations "get" the service management concept and many have implemented and improved their processes, and the interrelationships of these processes, to support and service the business. Many companies have implemented elements of ITIL as . . .

For CIOs

Forrester's Best Practices Framework For BT Leadership Maturity

Use Our Self-Assessment To Accelerate Your BT Transformation

by Bobby Cameron, Tim DeGennaro, November 6, 2009

As CIOs help their firms succeed with business technology (BT) — pervasive technology use with increased direct control by the business — they struggle to answer two deceptively simple questions: 1) How are we doing? and 2) what should we do better? These . . .

For CIOs

Catalog Of Technical Services  (66 KB XLS)

by Alexander Peters, Ph.D., Wolfgang Benkel, November 6, 2009

The workbook defines 10 generic profiles of technical services and associates provisioning processes and activities with each of them. The activity-based descriptions enable IT executives to establish the link between technology assets, resources, and . . .

For CIOs

A Catalog Of Technical Services Improves The Manageability Of The BT Service Portfolio

by Alexander Peters, Ph.D., November 6, 2009

Business technology (BT) changes IT's roles within the enterprise, forcing IT leaders to deploy business service processes and technology demand management. CIOs are embarking on the IT-to-BT journey by concentrating their efforts on the consolidation . . .

For Enterprise Architecture Professionals

When Selling EA Value, Context Is Everything

Align Your Value Message With Your Marketplace To Make It Stick

by Katie Smillie, Jeff Scott, November 3, 2009

Describing success as a result of being at "the right place at the right time" is often akin to saying "I just got lucky." So rather than waiting for the right place and time to market EA's value, continuously craft your message around what will be successful . . .

For CIOs

CIOs: Business Alignment And BT Enablement Require Business Capability Maps

At Your Level, You Can't Rely On Any Other Single IT Business Model

by Bobby Cameron, October 30, 2009

CIOs are aggressively tackling their planning and management challenges, deploying tools and building models to address a wide variety of functions like asset management, IT services management, application rationalization, business process efficiencies, . . .

For Vendor Strategy Professionals

What Vendor Strategists Need To Know About Lean — The Hot Topic For CIOs Right Now

by Thomas Mendel, Ph.D., Alexander Peters, Ph.D., October 29, 2009

As smart executives delve into the core of Lean Thinking, the role of technology in Lean-based performance improvements becomes abundantly clear. Senior executives expect their chief information officers (CIOs) to drive improvements in the effectiveness . . .

For Marketing Leadership Professionals

Marketing Leaders Take On Technology

So What Happens Now?

by Lisa Bradner, October 28, 2009

Marketing leaders understand that technology is critical to their success — 61% of marketers in our survey agree that "marketing technology is a key component in my marketing organization's success." To get the most from their technology investments, . . .

For CIOs

IT In The Public Sector In Australia

Benchmarking Your Practice Against Your Global Peers

by Tim Sheedy, October 28, 2009

With the tightening of IT budgets in the Australian federal government due to the review of IT operations by Sir Peter Gershon, the considerable consolidation of public sector agencies at the state level, and the considerable drop in tax revenues brought . . .

For Security & Risk Professionals

Shift In Expectations: Modernizing Your SRM Program  (2 MB PPT)

by Robert Whiteley, October 28, 2009

In September 2009, Forrester hosted a two-day event designed to help security and risk professionals understand the top three shifts impacting their job heading. This document summarizes the key recommendations we made to help master the shift in expectations . . .

For CIOs

What CIOs Should Know About Lean

Case Studies Illustrate How CIOs Can Use Lean Inside And Outside IT

by Alexander Peters, Ph.D., October 27, 2009

As smart executives delve into the core of Lean Thinking, the role of technology in Lean-based performance improvements becomes abundantly clear. Senior executives expect their CIOs to drive improvements in the effectiveness and efficiency of technology . . .

For Application Development & Program Management Professionals

Global Workforce Planning Through 2016: How Population Shifts Will Affect The Supply Of IT Skills

by Phil Murphy, October 26, 2009

The size and composition of the global workforce is changing, and the changes will affect IT professionals and business leaders in diverse ways. Population experts debate generational differences in work styles and work ethics and whether careers that . . .

For Enterprise Architecture Professionals

Case Study: WestJet Creates Clarity With Its Architecture Services Catalog

by Jeff Scott, October 26, 2009

EA organizations struggle to define what they do in terms the organization both understands and appreciates. The root cause for this struggle is often that the EA team itself is not clear about what it delivers, what stakeholders it is delivering to, . . .

For CIOs

IT To BT Transformation: Threats And Opportunities For CIO Reporting Lines

by George Lawrie, October 26, 2009

CIOs face many threats and opportunities as they grapple with the IT to BT transformation — including the risk of being sidelined by their line-of-business peers. Forrester surveyed 47 enterprise IT decision-makers to understand CIOs' level of confidence . . .

For Infrastructure & Operations Professionals

Fostering A More Diverse Infrastructure And Operations Department

How To Recruit, Develop, And Retain Women And Underrepresented Minorities

by Rachel A. Dines, October 23, 2009

Diversity in IT departments has always been a sensitive subject. Many firms simply don't get a lot of diverse candidates applying to work in their IT departments, but they don't know why. And the problem isn't getting any better. Over the past few years, . . .

For Business Process & Applications Professionals

How Kelly Services Implemented Onboarding To Retain Quality Workers

by Claire Schooley, October 22, 2009

Kelly Services did not have a formal onboarding program. New hires spent a few hours hearing about the company, its policies and procedures, and then learned on the job — some succeeded, others didn't. Even with good recruiting, succession planning, and . . .

For Enterprise Architecture Professionals

Successful EA Programs Integrate Specific Value Levers And Accelerators

by Jeff Scott, October 22, 2009

CIOs intuitively understand the value of a well-architected environment but are less certain of how (or if) their enterprise architecture (EA) teams deliver that value. This disparity generates a great deal of discordance in EA efforts: Companies charter . . .

For Infrastructure & Operations Professionals

How Efficient Is Your Storage Environment?

The KPIs That Matter Most In Enterprise Storage and How To Measure Them

by Andrew Reichman, October 22, 2009

Building an effective storage environment is a balancing act between performance, reliability, and efficiency. For years, improving storage efficiency took a back seat to the other goals. Now, with infrastructure budgets being cut and data growth continuing . . .

For CIOs

Role Descriptions For The Office Of The CIO

Key Roles Support The CIO In Driving IT's Success

by Marc Cecere, October 22, 2009

Forrester has assembled job descriptions for several roles within the Office of the CIO — the group of IT leaders who report to the CIO and provide services outside of applications and infrastructure. Based on analyst expertise and a sampling of actual . . .

For Infrastructure & Operations Professionals

The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

Oft-Overlooked Group Is Key To Business Continuity

by Evelyn Hubbert, Chip Gliedman, October 22, 2009

The designation of the H1N1 flu virus as a pandemic by the World Health Organization (WHO) should, once again, prompt organizations to revisit their business continuity planning processes. However, recent conversations with Forrester clients reveal a . . .

For CIOs

The Value Of A Green IT Maturity Assessment

Introducing Forrester's Green IT Maturity Assessment Methodology

by Doug Washburn, Christopher Mines, October 20, 2009

CIOs recognize the importance of environmental considerations in planning IT operations, but they are often unsure about how to put that recognition into action. With sustainability rising on the corporate agenda, and the cost, risk, and revenue benefits . . .