For Sourcing & Vendor Management Professionals

Status, Challenges, And Near-Term Tactics For Cloud Services In Enterprise Outsourcing Deals

by Paul Roehrig, Ph.D., November 18, 2009

The blab-o-sphere is full of warnings, proclamations, and sales pitches about cloud services and this is only making it tougher for IT decision-makers to sort the reality from the hype in the face of pressing technology challenges. Decision-makers are . . .

For Technology Product Management & Marketing Professionals

The State Of Global Enterprise IT Budgets: 2009 To 2010

Business Data Services Global

by Jennifer Belissent, Ph.D., November 18, 2009

This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends and priorities from 2009 through the first half of 2010 . . .

For Infrastructure & Operations Professionals

TechRadar™ For Infrastructure And Operations Professionals: Infrastructure Virtualization, Q4 2009

I/O Virtualization Enters Its Growth Phase

by Galen Schreck, November 16, 2009

Every major category of IT infrastructure has been endowed with some virtualization capability. Although virtualization can make your IT environment more cost-effective and agile, the underlying technologies have matured at different rates. Furthermore, . . .

For Information & Knowledge Management Professionals

Imaging Investments Keep Coming In Slow March Across The Digital Divide  (616 KB PPT)

by Sheri McLeish, November 16, 2009

This data chart includes new digital imaging data.

For CIOs

CIOs: Develop A Technology Watch List

The Top 15 Technology Trends To Watch

by Sharyn Leaver, November 13, 2009

As IT executives set out their strategies and plan for 2010 and beyond, they must determine what the top technology trends are for their business and gauge IT's ability to support the next phase of technology innovation and growth. To help, Forrester . . .

For CIOs

Benchmarking ANZ IT Budgets

Despite A Resilient Economy, IT Spending Plans Remain Conservative

by Tim Sheedy, November 13, 2009

Since the credit crunch began to bite, Australian and New Zealand (ANZ) IT leaders have faced more positive market conditions than their peers in many other countries around the world — particularly those in North America and Europe. This is reflected . . .

For Sourcing & Vendor Management Professionals

Looking Beyond Global Providers For SAP Services

Smaller Providers, Regional, And Industry Specialists Offer Strong Options

by Liz Herbert, November 10, 2009

Firms seeking SAP services expertise often ask if smaller, regional providers and industry specialists can fill their needs. Beyond the global multinational consultancies (MNCs) and leading offshore providers featured in The Forrester Wave™: SAP . . .

For Vendor Strategy Professionals

Vendors Beware: Virtualization, PaaS, And SaaS Are Changing The Capacity Management Tools Market

by Jean-Pierre Garbani, November 10, 2009

Continuous improvement in the server technology performance-price ratio has caused many organizations to simply dismiss the need for accurate workload and resource planning efforts. In the current economic climate, infrastructure optimization and operational . . .

For B2B Market Research Professionals

The State Of Enterprise IT Services: 2009

Business Data Services North America And Europe

by Pascal Matzke, John C. McCarthy, November 6, 2009

As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted . . .

For Vendor Strategy Professionals

Market Momentum: IT Management Software Market, H1 2009

Vendors Are Missing The Cloud And Virtualization Waves

by Peter O'Neill, November 5, 2009

Forrester's market momentum overview assists vendor strategy professionals in tracking the evolution of the IT management software (ITMS) market and in gathering intelligence about the major activities. In the first half of 2009, we tracked 165 different . . .

For Sourcing & Vendor Management Professionals

Top Strategies To Ensure Continued Value From Offshore Services

by Sudin Apte, November 4, 2009

The vast majority of clients renegotiated rates in the past 12 months as a way to lower costs. However, this option isn't open to advanced offshore users that have already moved away from rate-card-based pricing, leaving these firms to ask what they can . . .

For Business Process & Applications Professionals

The State Of ERP 2009: Market Forces Drive Specialization, Consolidation, And Innovation

by Paul D. Hamerman, November 2, 2009

As the enterprise resource planning (ERP) software market struggles against an unprecedented tide of economic woes, strategic opportunities are surfacing for customers. Soft market conditions mean fewer deals for vendors and better deals for buyers of . . .

For Infrastructure & Operations Professionals

Consolidated Backup Strategies For Remote Sites

by Stephanie Balaouras, October 30, 2009

A remote site can be as small as a branch office location with five employees or as large as a regional sales office with 50 employees. Regardless of a company's size, end users are creating and storing critical data at these sites. In some industries . . .

For Infrastructure & Operations Professionals

Q&A: IT Asset Disposition

What Infrastructure And Operations Professionals Should Know When Disposing End-Of-Life IT Assets

by Doug Washburn, Onica King, October 30, 2009

While all organizations dispose of IT equipment in some way, IT asset disposition (ITAD) has long been an afterthought. But recent changes — from increasing data security and environmental regulations to firms seeking opportunities to reduce costs and . . .

For Sourcing & Vendor Management Professionals

The Forrester Wave™: Oracle Services Providers, Q4 2009

IBM And Accenture Lead; Infosys, Oracle, and Deloitte Are Strongest In Key Areas

by Liz Herbert, October 30, 2009

In Forrester's 60-criteria evaluation of Oracle services providers, we found that IBM and Accenture led the pack because of the overall breadth and depth of their Oracle services resources across applications and industries, and the breadth of services . . .

For CIOs

IT In The Public Sector In Australia

Benchmarking Your Practice Against Your Global Peers

by Tim Sheedy, October 28, 2009

With the tightening of IT budgets in the Australian federal government due to the review of IT operations by Sir Peter Gershon, the considerable consolidation of public sector agencies at the state level, and the considerable drop in tax revenues brought . . .

For Sourcing & Vendor Management Professionals

European Offshoring Shows Moderate Growth

by Sudin Apte, October 28, 2009

Offshoring of IT jobs from Europe shows signs of slow growth as firms try to cut costs. While the percentage of IT services that go offshore — especially from the non-UK market — is very small, Forrester's Enterprise IT Services Survey, North America . . .

For Vendor Strategy Professionals

Market Momentum: Middleware Software Market, H2 2008 And H1 2009

Middleware Vendors Must Fight For Awareness In A Consolidating Market While Offering Cloud Innovations

by Stefan Ried, Ph.D., October 27, 2009

Forrester's market momentum data includes mergers and acquisitions (M&A), product, partnership, and strategy/go-to-market announcements. A trend analysis provides vendors with important background for the ongoing market consolidation and various strategic . . .

For Sourcing & Vendor Management Professionals

Address The Governance Requirements Of Managed Outcome Engagements

by Bill Martorelli, October 26, 2009

The intensity of the recent economic crisis focused attention on immediate savings exemplified by renegotiation on billing rates for application development and maintenance (ADM) services, among other service types. However, with signs of stabilization . . .

For Business Process & Applications Professionals

Trends 2009: Master Data Management

Findings From Forrester's August 2009 Global Master Data Management/Data Quality Online Survey

by Rob Karel, October 23, 2009

Forrester continues to witness growing enthusiasm for master data management (MDM) initiatives across all industries, and in many cases those visions are slowly becoming reality. Yet while many large organizations work to either improve an existing MDM . . .

For Information & Knowledge Management Professionals

Q&A: A Cloudy Future For SaaS-Based Records Management

by Brian W. Hill, October 23, 2009

Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with a rapidly expanding array of digital content, . . .

For CIOs

Reducing The Costs Of IT — Views From Consultancies

by Marc Cecere, October 22, 2009

How do you reduce the costs of IT? To answer this question, Forrester interviewed 21 consultancies that provide cost-reduction services. What did we find? Nearly all consultancies suggested upgrading governance and establishing foundational pieces before . . .

For Vendor Strategy Professionals

Capgemini Consulting Is Moving To Become A Global Transformation Partner For M&A

M&A Services SWOT Analysis: Capgemini Consulting, Q4 2009

by Daniel Krauss, Pascal Matzke, October 21, 2009

Capgemini Consulting, the newly formed global consulting business unit of Capgemini, provides a well-defined portfolio for mergers and acquisitions (M&A) services. This step of globalizing its business is timely, given that strategic decisions in . . .

For Application Development & Program Management Professionals

Market Overview: PLM Deployment Support

New Offerings From Vendors And Service Providers Lower Implementation Hurdles

by Roy C. Wildeman, October 21, 2009

As companies pursue a more ambitious agenda for product life-cycle management (PLM), the complexity of their application deployments is on the rise, creating a host of new integration, data migration, and customization challenges for application development . . .

For Sourcing & Vendor Management Professionals

Economic Pressures Reshape Ideas About Outsourcing Deal Financing Options

by Paul Roehrig, Ph.D., October 19, 2009

Extreme financial pressures can make people — and companies — explore options they may not have considered in more flush times. Even though the credit crisis has hit almost every firm in some way, many major IT service providers still have the means to . . .