For Technology Product Management & Marketing Professionals

The State Of Global Enterprise IT Budgets: 2009 To 2010

Business Data Services Global

by Jennifer Belissent, Ph.D., November 18, 2009

This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends and priorities from 2009 through the first half of 2010 . . .

For Infrastructure & Operations Professionals

Role Overview: Service Catalog Manager

by Evelyn Hubbert, November 6, 2009

Most IT organizations "get" the service management concept and many have implemented and improved their processes, and the interrelationships of these processes, to support and service the business. Many companies have implemented elements of ITIL as . . .

For CIOs

IT In The Public Sector In Australia

Benchmarking Your Practice Against Your Global Peers

by Tim Sheedy, October 28, 2009

With the tightening of IT budgets in the Australian federal government due to the review of IT operations by Sir Peter Gershon, the considerable consolidation of public sector agencies at the state level, and the considerable drop in tax revenues brought . . .

For Application Development & Program Management Professionals

Global Workforce Planning Through 2016: How Population Shifts Will Affect The Supply Of IT Skills

by Phil Murphy, October 26, 2009

The size and composition of the global workforce is changing, and the changes will affect IT professionals and business leaders in diverse ways. Population experts debate generational differences in work styles and work ethics and whether careers that . . .

For Infrastructure & Operations Professionals

Fostering A More Diverse Infrastructure And Operations Department

How To Recruit, Develop, And Retain Women And Underrepresented Minorities

by Rachel A. Dines, October 23, 2009

Diversity in IT departments has always been a sensitive subject. Many firms simply don't get a lot of diverse candidates applying to work in their IT departments, but they don't know why. And the problem isn't getting any better. Over the past few years, . . .

For Business Process & Applications Professionals

How Kelly Services Implemented Onboarding To Retain Quality Workers

by Claire Schooley, October 22, 2009

Kelly Services did not have a formal onboarding program. New hires spent a few hours hearing about the company, its policies and procedures, and then learned on the job — some succeeded, others didn't. Even with good recruiting, succession planning, and . . .

For CIOs

Role Descriptions For The Office Of The CIO

Key Roles Support The CIO In Driving IT's Success

by Marc Cecere, October 22, 2009

Forrester has assembled job descriptions for several roles within the Office of the CIO — the group of IT leaders who report to the CIO and provide services outside of applications and infrastructure. Based on analyst expertise and a sampling of actual . . .

For Infrastructure & Operations Professionals

The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

Oft-Overlooked Group Is Key To Business Continuity

by Evelyn Hubbert, Chip Gliedman, October 22, 2009

The designation of the H1N1 flu virus as a pandemic by the World Health Organization (WHO) should, once again, prompt organizations to revisit their business continuity planning processes. However, recent conversations with Forrester clients reveal a . . .

For Sourcing & Vendor Management Professionals

IT Staff Augmentation Trends: Hourly Rates For Key IT Positions  (530 KB PPT)

by Patrick M. Connaughton, October 16, 2009

Results from a survey of 89 firms that use IT staff augmentation services.

For Sourcing & Vendor Management Professionals

IT Staff Augmentation Trends: Companies Set Their Sights On 5%-10% Rate Reductions  (550 KB PPT)

by Patrick M. Connaughton, October 16, 2009

Results from a survey of 89 firms that use IT staff augmentation services.

For Infrastructure & Operations Professionals

Service Catalog Manager — Job Profile And Description  (33 KB XLS)

by Glenn O'Donnell, Evelyn Hubbert, October 16, 2009

The service catalog manager plans, implements, configures, and maintains the catalog of available IT services.

For Sourcing & Vendor Management Professionals

IT Staff Augmentation Trends: Hiring Plans Show Signs Of Life, VMS Adoption Is On The Rise  (680 KB PPT)

by Patrick M. Connaughton, October 16, 2009

Results from a survey of 89 firms that use IT staff augmentation services.

For Application Development & Program Management Professionals

Making The Case For The Next-Generation PMO

Broader Visibility And Flexible Frameworks To Tackle More Work Without Killing The Budget

by Margo Visitacion, October 16, 2009

There isn't a business case for the "old school" project management office (PMO): We've tried it, and quite often it didn't work. Today's PMOs are under pressure to be business process change agents that demonstrate value without generating revenue. PMOs . . .

For Sourcing & Vendor Management Professionals

IT Staff Augmentation Trends: Limited Data Availability Hampers Rate Benchmarking Efforts  (550 KB PPT)

by Patrick M. Connaughton, October 16, 2009

Results from a survey of 89 firms that use IT staff augmentation services.

For Security & Risk Professionals

Preparing For A Pandemic: What You Need To Know About H1N1

by Stephanie Balaouras, Chris McClean, October 15, 2009

The likelihood and impact of a pandemic are impossible to predict with much accuracy. Regardless, history tells us that there is a potential for widespread and costly disruption — especially for those who aren't adequately prepared. In May 2009, global . . .

For Application Development & Program Management Professionals

Project Manager Assessment Workbook  (76 KB XLS)

by Mary Gerush, October 15, 2009

The Project Manager Assessment Workbook can be used to evaluate an individual's strengths and growth opportunities across a set of capabilities, knowledge, and skills that are important for a specific project or program manager position. It is intended . . .

For Application Development & Program Management Professionals

Define, Hire, And Develop Your Next-Generation Project Managers

by Mary Gerush, October 15, 2009

Software delivery has changed. Organizations are looking for their software development projects to deliver high business value and strong customer satisfaction as well as come in on time and on budget. They also demand faster and cheaper solutions, so . . .

For Business Process & Applications Professionals

The Millennials Are Here! Are You Prepared?

by Claire Schooley, October 8, 2009

The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in teams. These new employees often meet a seasoned workforce . . .

For Technology Product Management & Marketing Professionals

Tech Product Management/Marketing Job And Department Profiler  (427 KB XLS)

by Tom Grant, Ph.D., October 1, 2009

This tool helps product management/product marketing (PM) leaders define the job description for a particular PM in their departments. The output of this tool compares the individual PM to industry baselines for different PM job categories, such as product . . .

For Infrastructure & Operations Professionals

Role Overview: IT Asset Life-Cycle Manager

Reporting To Both IT And Business

by Evelyn Hubbert, September 25, 2009

The effective and efficient implementation of an IT asset life-cycle management (ITALM) program requires an approach that is disciplined enough to enable the entire organization to maximize the value of its IT assets over the entire asset life cycle. . . .

For B2B Market Research Professionals

The State Of SMB IT Budgets: 2009

Business Data Services North America And Europe

by Heidi Lo, Andrew Bartels, August 7, 2009

This document provides SMB highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. Overall, the global recession has made CIOs and IT decision-makers cut back their IT budgets, with . . .

For B2B Market Research Professionals

The State Of Enterprise IT Budgets: 2009

Business Data Services North America And Europe

by Heidi Lo, Andrew Bartels, August 7, 2009

This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. Overall, the global recession has North American enterprises expecting to decrease 2009 . . .

For Application Development & Program Management Professionals

Your 2009 Business Analysts: Know Them To Grow Them

by Mary Gerush, July 23, 2009

A recent survey of approximately nine hundred current business analysts (BAs) indicates that business analysts are alive and kicking in organizations of all sizes and in all industries. They report into many different groups, and many are finding homes . . .

For Enterprise Architecture Professionals

EA: Incorporate Enterprise Role Management Into Your Architecture Strategy

by Henry Peyret, July 15, 2009

Adoption of enterprise role management tools is increasing dramatically as a result of compliance and cost pressures. Enterprise role management tools simplify the provisioning and deprovisioning of employee and contractor access to resources, enabling . . .

For Sourcing & Vendor Management Professionals

Inquiry Spotlight: Companies Prepare For Growth In Telecommuting

by Brownlee Thomas, Ph.D., July 8, 2009

During the past year, Forrester's IT sourcing and vendor management analysts have fielded a growing number of client inquiries from enterprise clients specifically about telecommuting. Most of these inquiries have come from CIOs and IT directors. The . . .