For Information & Knowledge Management Professionals

The ROI Of Imaging

A Total Economic Impact™ Analysis Reinforces The High Value Of Going Digital

by Sheri McLeish, September 29, 2009

E-forms and Web-based self-service continue to grow, but many organizations still rely heavily on paper to manage information. Paper-intensive industries like education, healthcare, government, insurance, and banking benefit from imaging solutions by . . .

For CIOs

CIOs: Use TEI To Unearth IT Investment "Options"

by Sharyn Leaver, September 21, 2009

As firms look to squeeze value from technology, IT executives' ability to understand, quantify, and communicate the flexibility options of an IT investment becomes vital for business health. Leveraging Forrester's Total Economic Impact™ (TEI) methodology . . .

For CIOs

CIOs: Categorize And Define Technology Investment Risk

by Sharyn Leaver, September 21, 2009

Failed, delayed, and misaligned IT projects have fueled business executives' dissatisfaction with IT. The benefit and cost estimates of technology investments provided by IT executives are often far from the realized business costs and benefits. To set . . .

For Business Process & Applications Professionals

Use Lean Discovery To Accelerate The Return On Your BPM Investment

by Clay Richardson, July 14, 2009

In these lean economic times, business process professionals watch their budgets get slashed, while at the same time, the hunger for business process management (BPM) and process improvement continues to accelerate across the enterprise. To meet these . . .

For Sourcing & Vendor Management Professionals

The ROI Of Software-As-A-Service

A Total Economic Impact™ Analysis Uncovers Long-Term Value In SaaS

by Liz Herbert, Jon Erickson, July 13, 2009

Firms almost always consider software-as-a-service (SaaS) as a cost-advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own . . .

For Business Process & Applications Professionals

The ROI Of Online Customer Service Communities

A Total Economic Impact™ Analysis Uncovers Big Benefits From Social Technologies

by Natalie L. Petouhoff, Ph.D., June 30, 2009

Consumers are rapidly adopting social media communication technologies and behaviors. Customer service professionals are beginning to look at incorporating these collaborative tools to deliver better customer experiences at a lower cost. This approach . . .

For Technology Sales Enablement Professionals

Forrester's Value-Equation Sales Messaging Framework

Enabling Sales Teams To Tailor The Right Messages To A Given Account

by Scott Santucci, June 16, 2009

As technology vendors broaden their product portfolios and ask their account teams to sell across all levels within their client roster, traditional approaches to hard-coded value propositions are becoming antiquated. Sales enablement professionals should . . .

For Application Development & Program Management Professionals

The ROI Of Product Life-Cycle Management

A Total Economic Impact™ Analysis Uncovers Extended Rewards Alongside Risks

by Roy C. Wildeman, June 15, 2009

As companies pursue a broader agenda for product life-cycle management (PLM), the scope and complexity of their application implementations can make it harder to track, or even realize, the business value of those investments. A Total Economic Impact . . .

For Business Process & Applications Professionals

The ROI Of Employee Performance Management

A Total Economic Impact™ Analysis Shows Efficiencies Trumping Organizational Change In The Short Term

by Zach Thomas, May 11, 2009

Executives across many organizations have an increased awareness on employee performance management due to workforce reductions, and sadly, firms don't know where to cut, who to cut, or why. But human resources (HR) professionals looking to implement . . .

For CIOs

The ROI Of Project Portfolio Management Tools

A Total Economic Impact™ (TEI) Analysis Uncovers Significant Benefits

by Craig Symons, May 8, 2009

Project portfolio management (PPM) discipline has remained a significant effort in organizations of all sizes. Both inside and outside of IT, leaders are turning to PPM to better capture, manage, prioritize, and align investments and resources with the . . .

For Business Process & Applications Professionals

Best Practices: Customer Onboarding

A Visible Target During Economic Uncertainty

by Craig Le Clair, April 27, 2009

Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of . . .

For CIOs

CIOs: Insist On TEI Calculations To Justify Business-Critical IT Investments

by Sharyn Leaver, April 22, 2009

Now more than ever, IT executives face difficult decisions around which IT investments in their portfolios to execute on, cancel, or defer. IT executives must identify the projects that are business-critical or strategic to maximize the business value . . .

For Information & Knowledge Management Professionals

The ROI Of eLearning

A Total Economic Impact™ Analysis Uncovers Big Benefits From Learning Online

by Claire Schooley, April 13, 2009

Online learning earns companies a positive return on investment (ROI) in less than a year. If you have a business that is spread across many locations, it makes good business sense to implement an online learning program as a replacement for some face-to-face . . .

For Business Process & Applications Professionals

Quantifying Technology Investment Risk

A Component Of The Forrester Total Economic Impact™ Methodology

by Chip Gliedman, April 10, 2009

The process of risk measurement has been confounding decision-makers within IT for some time, resulting in the use of weak qualitative analysis that only loosely ties to project outcomes. But using the basic financial community equivalency of "risk equals . . .

For Business Process & Applications Professionals

How To Win Funding For Your Customer Service Project

Use The Discipline Total Economic Impact™ To Boost ROI

by Natalie L. Petouhoff, Ph.D., April 6, 2009

Given the current poor economic climate, customer service professionals need to back up their requests for funding with compelling business justifications. Your initiative will be stacked up against many others competing for the same resources and money. . . .

For Business Process & Applications Professionals

What BP&A Pros Need To Know About Architects' Proper Contribution To Packaged Apps Selection

by R "Ray" Wang, March 12, 2009

In an era of rapid consolidation in the vendor market, a plethora of deployment options, and the progression to a next generation of applications built using techniques such as service-oriented architecture, business process management, and Web services, . . .

For Business Process & Applications Professionals

The ROI Of CRM Application Upgrades

A Total Economic Impact™ Analysis Shows Favorable ROI Over Five Years

by William Band, March 6, 2009

With vendors like Oracle and SAP touting new releases of their CRM products, enterprises running older versions of CRM apps are mulling whether to take the upgrade plunge. However, in a down economy, CRM professionals are wondering if the benefits of . . .

For Enterprise Architecture Professionals

Architectural Business Value: An Architect's Proper Contribution To Packaged Apps Selection

Using Forrester's TEI Methodology To Financially Value Architectural Concerns

by Randy Heffner, March 2, 2009

If they do it right, enterprise architects can add tremendous value to their organization's selection of a packaged application solution (and other technology decisions). The key to success is to frame your contribution around the business and financial . . .

For Business Process & Applications Professionals

How To Choose The Right Enterprise Marketing Software

Eight Key Questions To Make Better Decisions

by William Band, March 2, 2009

The marketing software vendor landscape is crowded and confusing. This makes selecting the right solution a daunting task for CRM professionals. Forrester has identified eight questions that can help you make the right choice. Use them to untangle the . . .

For Sourcing & Vendor Management Professionals

TCO And Security Are Top Concerns For SaaS  (172 KB PPT)

by Liz Herbert, February 27, 2009

This presentation contains data on software-as-a-service (SaaS) implementation and expansion plans at North American and European Enterprises and SMBs, as well as reasons why firms are not interested in SaaS. The data is from Forrester's recently fielded . . .

For Information & Knowledge Management Professionals

The ROI Of Telepresence

A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence

by Claire Schooley, February 25, 2009

Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of 47% or more. Travel reduction provides for the major . . .

For Business Process & Applications Professionals

BI Belt Tightening In A Tough Economic Climate

Practical Advice Applicable To Any Economic Condition

by Boris Evelson, February 20, 2009

As an economic downturn becomes a sobering reality, enterprises look for various ways to increase revenues and reduce costs. While overall IT budgets become targets for cost cutting, business intelligence (BI) applications and infrastructure need not . . .

For Information & Knowledge Management Professionals

The ROI Of Correspondence Management

A Total Economic Impact™ Analysis Shows Return Possible Within A Year

by Sheri McLeish, February 13, 2009

Companies spend millions of dollars managing customer correspondences. Automation through technologies such as enterprise content management (ECM) enables businesses to churn out countless paper and electronic mailings, which are often never read. Along . . .

For Business Process & Applications Professionals

Valuing And Communicating IT Flexibility

A Component Of The Forrester Total Economic Impact™ Methodology

by Chip Gliedman, February 2, 2009

Rapid business changes and future business uncertainties create the need for flexibility, scalability, and adaptability within the IT infrastructure. However, as such investments rarely produce direct business benefits, the business case for their adoption . . .

For Infrastructure & Operations Professionals

Infrastructure And Operations Professionals: Must-Read Research In An Economic Downturn

by Simon Yates, November 7, 2008

The global economy stands on the brink of a complete meltdown, but the impending threat to the 2009 IT budget is nothing new to infrastructure and operations (I&O) professionals: For years now, you've been asked to do more with less. However, this . . .