For CIOs

Retail CIOs: Prepare For Retail 2020

Well-Conceived Options For Game-Changing Technologies Will Catapult Your Perceived Value

by George Lawrie, August 10, 2009

Retail in Europe and North America is in the eye of a storm. Battered first by the fragmentation of traditional mass markets, then by the challenge of cross-channel interaction, and finally by a global recession and transfer of economic power to Asia, . . .

For CIOs

Retail Technology Self-Assessment Workbook  (150 KB XLS)

by George Lawrie, July 22, 2009

The Retail Technology Self-Assessment workbook can be used to evaluate retailers' strengths and weaknesses across a set of retail-centric technologies, processes, and capabilities. Retail IT executives should use this workbook to identify how well technology . . .

For CIOs

Retail Technology Investment Priorities

Which Technologies Should CIOs Drive To Generate Quick Returns For Shareholders?

by George Lawrie, April 1, 2009

With the global economy amid financial meltdown, retail CIOs face complex IT choices. Should they continue process improvement initiatives, upgrade their best-of-breed portfolio, or implement a standardized suite? All of these involve significant demands . . .

For eBusiness & Channel Strategy Professionals

Global Web Site Spending: Benchmarking Spending On International Offerings

by Zia Daniell Wigder, February 12, 2009

Despite the belt-tightening taking place at many businesses, the majority of companies do not plan to curtail spending on global Web initiatives in 2009. A survey of 250 Web site decision-makers revealed that almost two-thirds operate international versions . . .

For Technology Sales Enablement Professionals

Industry Essential: Global Retail Industry

eCommerce Revitalization And "Legacy Lifelines" Dominate Retailers' IT Plans Around The Globe

by George Lawrie, August 13, 2008

IT spending and interest in new initiatives follows the sun, with optimism waning from Asia Pacific to Europe and then to North America. But retailers across the globe share many priorities — notably, common interest in prolonging the life of legacy apps . . .

For Interactive Marketing Professionals

Retail Interactive Marketing Spend Grows Steadily

by Shar VanBoskirk, August 1, 2008

Retail marketers are responsible for more than one-third of all interactive marketing spend: an expected $8.2 billion by year end 2008. As veterans in the interactive space, retailers will grow IM investments at a compound annual growth rate (CAGR) of . . .

For eBusiness & Channel Strategy Professionals

US Online Retail Executive Survey, 2007

Organizing for Success in an Increasingly Complex Environment

by Patti Freeman Evans, March 30, 2008

As the online portion of multichannel retailers' overall business increasingly influences the whole, retailers are seeking optimal organizational structures and integration initiatives.

Trends 2006: Retail IT

by Nikki Baird, March 1, 2006

The retail IT spending outlook is positive: Retailers have finally figured out how to compete with Wal-Mart and are now organizing themselves to deliver differentiation. Many retailers have tackled aging POS platforms, with most initiating a POS upgrade . . .

Retailers' IT Spending Outlook For 2005

by Sharyn Leaver, January 21, 2005

Thirty-six percent of North American retailers will increase IT spending in 2005, which is on par with last year and with other industries. More important, retailers that are increasing spending will do so at a rate that's well above other industries. . . .

Retail Industry IT Governance And Spending

by Sharyn Leaver, August 10, 2004

Focused IT spending will be the mantra for North American retailers in 2005: Retailers that are increasing IT spending will do so at an above-average rate and will focus spending on new projects. Top priorities include hardware and security technology . . .

2004 Outlook For eCommerce Tech Spending

by Meredith Morris, Tom Pohlmann, December 30, 2003

Growth in eCommerce-related budgets will outpace those of overall IT spending - 40% of companies plan to increase their spending on sell-side technologies and services, and 28% expect to increase spending on the buy-side.

Retail Industry IT Spending Profile For 2004

by Joshua Walker, Kate Delhagen, Carrie Johnson, Charles P. Wilson, December 4, 2003

Retail companies are more optimistic about 2004 than 2003. This is reflected in their technology spending projections - 39% of retailers say they'll spend more on technology in 2004. They'll purchase security and portal technology but not IT outsourcing.

Tech Spending Summary: Retail

by Meredith Morris, Tom Pohlmann, Kristin Badowski, June 20, 2003

Retailers are more likely than other firms to deviate from their 2003 IT budgets, with the most underruns in storage products and overruns in applications. Retailers are also more likely to be hiring full-time IT staff.

Tech Spending Profile: Retail, Q1 2003

by Meredith Morris, Tom Pohlmann, Kristin Badowski, March 31, 2003

Although retailers continue to spend stingily on IT, they will increase their IT spending in 2003 more than other industries. One surprising growth area is retailers' planned increase in outside consulting spend.

Tech Spending Profile: Retail

by Tom Pohlmann, Shar VanBoskirk, Carrie Johnson, Kimberly Chaskey Toedtman, September 10, 2002

Retailers will increase budgets and shift spending to apps, including increased interest in ERP. Although their executives are committed to IT, retailers shy away from Web services and external consultants.

Building Smarter Stores

by James Crawford, Kate Delhagen, Amy Dash, August 6, 2002

Retailers respond to pressure to innovate by spending money on technologies to improve their stores. To see the best ROI, retailers must focus on networked store technologies that raise their customer and product IQs.

Tech Spending Summary: Retail

by Tom Pohlmann, Christopher Mines, Emily H. Boynton, June 17, 2002

Retailers spend big on eBusiness but show no interest in purchasing new enterprise apps. These companies' IT execs are internally well-positioned.