For Customer Experience Professionals

Where To Find Help With Health Risk Assessments

Product Profiles For 10 Standalone HRA Solution Vendors

by Elizabeth Boehm, October 2, 2009

Health plans, employers, government agencies, and other healthcare stakeholders use health risk assessments (HRAs) as a means of understanding a population's baseline health behaviors and attitudes as well as for assessing progress over time. The growth . . .

For Technology Sales Enablement Professionals

Demand Insights: Healthcare Budgets And Spending Trends

Data Shows Hospital IT Buyers Need Strong Business Cases And Proof Of ROI

by Eric G. Brown, September 2, 2009

Hospitals' historically lackluster IT spending continues through 2009, with the recurring themes of low outsourcing, tight budgets, and focus on operational stability over innovation. But after years of waiting for widespread adoption of electronic health . . .

For Security & Risk Professionals

Healthcare Security: Ready Or Not, Here It Comes

Applying Five Cardinal Rules Of Information Security To Healthcare Companies

by Khalid Kark, July 24, 2009

The US Congress enacted the Health Insurance Portability and Accountability Act (HIPAA) in 1996. The security and privacy rules took effect in 2003, but none of this really improved the overall state of information security across the healthcare industry. . . .

For CIOs

Two Texas Healthcare CIOs — Driven To Innovate

Texas Health And CHRISTUS Health Both Have Entrepreneurial Execs

by Sharyn Leaver, July 15, 2009

It's an exciting time to be a healthcare CIO. Technology advancements, healthcare consumerism, and government funding have created a perfect storm of opportunity for innovation. Forrester recently spoke with Texas Health CIO Ed Marx and CHRISTUS Health . . .

For Vendor Strategy Professionals

There's Gold For Vendors In Stimulus Packages

But It Will Take Mining To Get At The Opportunities That Exist

by Andrew Bartels, Jennifer Belissent, Ph.D., Heidi Lo, July 7, 2009

As economies around the world slid into recession, governments in the US and many other countries rushed out economic stimulus programs. Many programs have funds explicitly set aside for technology goods and services; others provide implicit opportunities . . .

For eBusiness & Channel Strategy Professionals

The Forrester Wave™: CDHP Platforms, Q2 2009

Several New Leaders Emerge In A Rapidly Maturing Market

by Carlton A. Doty, May 29, 2009

In Forrester's 60-criteria evaluation of consumer-directed health plan (CDHP) platform vendors, we found a tight group of four Leaders with proven ability to serve multiple stakeholders well and to deliver a subscriber experience that stands out from . . .

For Customer Experience Professionals

Industry Experts Weigh In On Healthcare Reform

Insights From H.I.L. Forum's Transforming Healthcare Summit 2009

by Elizabeth Boehm, Andrew McInnes, April 27, 2009

Forrester recently attended H.I.L. Forum's Transforming Healthcare Summit 2009, which brought together four expert panelists from across the healthcare industry. Discussion focused on the speed and extent of upcoming reform, with panelists largely agreeing . . .

For Vendor Strategy Professionals

Data Security And Regulatory Compliance Drive Healthcare Security Decisions  (402 KB PPT)

by Eric G. Brown, March 27, 2009

Data Security And Regulatory Compliance Drive Healthcare Security Decisions

For Customer Experience Professionals

Have Consumers Caught Up To Industry PHR Buzz?

A Detailed Look At Who's Keeping Paper, Electronic, And No PHR

by Elizabeth Boehm, October 30, 2008

Employers and health plans want consumers to adopt online personal health records (PHRs) in hopes of containing health costs through better healthcare choices. Unfortunately, consumers have yet to show much interest. A little less than one-third of consumers . . .

For eBusiness & Channel Strategy Professionals

Canopy Financial Acquires CareGain

Consolidation Continues In A Highly Competitive Market

by Carlton A. Doty, October 22, 2008

Canopy Financial, a technology solutions provider in the consumer-directed health plan (CDHP) market, announced on October 15, 2008, that it had acquired CareGain — a key competitor — from Fiserv. This transaction closes the healthcare chapter for Fiserv, . . .

For Vendor Strategy Professionals

Healthcare Unbound's Untapped Potential

Insights And Challenges From The Fifth Annual Healthcare Unbound Conference

by Elizabeth Boehm, August 15, 2008

Every year thought leaders and solution providers in the areas of aging in place, remote patient monitoring, and wellness and disease management support get together to discuss advances and issues in the industry at TCBI's Healthcare Unbound Conference . . .

For Business Process & Applications Professionals

The ROI Of RFID For Asset Tracking

A Total Economic Impact™ Analysis Uncovers Big Benefits When Minimal Inventory Controls Are In Place

by Patrick M. Connaughton, Roy C. Wildeman, July 29, 2008

Asset tracking using active Wi-Fi-enabled RFID tags is getting more interest these days. Why? For one, even with the high cost of tags, there's actually a clear ROI in sight for these investments. To illustrate this, we created two conservative ROI models . . .

For eBusiness & Channel Strategy Professionals

Payer-Provider Connectivity: How Far Have We Come, And Where Are We Going?

Multipayer Portals Are Emerging As Providers' Preferred Channel

by Carlton A. Doty, June 11, 2008

Payer-provider connectivity remains quite fragmented in the US. As the feds gear up for the inaugural trial of a nascent Nationwide Health Information Network (NHIN) in late 2008, many payers and providers still slog though basic transactional processes . . .

For eBusiness & Channel Strategy Professionals

Welcome To The Jungle: Google, Microsoft, And Revolution Tout Cures For Healthcare Maladies

Open Platforms Require eBusiness Executives To Plan For Privacy Protection

by Carlton A. Doty, March 19, 2008

More than 28,000 executives attended the 2008 Health Information and Management Systems Society (HIMSS) convention, which featured nearly 900 exhibitors and 220 new product debuts. The underlying themes were nothing new: open standards, interoperability, . . .

For Business Process & Applications Professionals

The Forrester Wave™: Healthcare Claims Platforms, Q1 2008

TriZetto And DST Health Solutions Lead In A Highly Consolidated Market

by Carlton A. Doty, January 17, 2008

Following significant consolidation in the healthcare claims platform space over the past two years, Forrester evaluated eight products among the remaining four leading vendors across 61 criteria. TriZetto and DST Health Solutions are Leaders, thanks . . .

For eBusiness & Channel Strategy Professionals

CDHP Product Managers: Re-Examine Your Platform Options

Express Scripts' Acquisition Of ConnectYourCare Ensures Long-Term Viability

by Carlton A. Doty, November 15, 2007

On October 11, 2007, Express Scripts, Inc. (ESI) — one of the largest pharmacy benefits managers (PBMs) in the US — announced its acquisition of ConnectYourCare (CYC). Although we ranked CYC as a Leader in the 2006 Forrester Wave™ evaluation of . . .

For Customer Experience Professionals

PHRs: From Evolution To Revolution

A Health Plan Guide To Navigating The Personal Health Record Market

by Elizabeth Boehm, November 14, 2007

Health plans, driven by employer demand and expectations of improved member satisfaction and reduced medical costs, are investing in payer-based personal health records. But consumers have not raced to adopt them. Health plan customer experience professionals . . .

For Customer Experience Professionals

What Health Records Do Consumers Want?

Interest In Formats And Data Sources Varies Across Carriers' Members

by Elizabeth Boehm, May 11, 2007

Insurers like CIGNA and Health Care Service Corporation (HCSC) are making high-profile investments in member-facing health records. Only 28% of US households formally track health and medical information, but interest levels vary across carriers. It turns . . .

For Customer Experience Professionals

Plans' PHRs Must Overcome Member Anxiety

Why Non-Users Of Plan-Hosted Personal Health Records Aren't Onboard

by Elizabeth Boehm, January 22, 2007

Customer experience executives at leading health plans like Aetna, Kaiser Permanente, and United HealthCare are rolling out personal health records (PHRs) in hopes of enabling disease and wellness management programs that improve both member and plan . . .

Online Health Research Goes Mainstream

An Excerpt From "The State Of Consumers And Technology: Benchmark 2006"

by Lynne "Sam" Bishop, September 26, 2006

Turning to the Net for health information has become an increasingly common online activity for US consumers in the past few years — and Forrester's latest benchmark study of more than 60,000 households shows all generations performing their share of . . .

The TriZetto Group Uses Facets Components To Support Its CDHP Platform

The Forrester Wave™ Vendor Summary, Q3 2006

by Katy Henrickson, September 8, 2006

TriZetto provides software and services to healthcare firms. Its fund management module is an add-on component to its Facets claims platform, making it only suited to health plans that are currently running or that plan to implement Facets. TriZetto leverages . . .

QCSI Brings Strong Web Features To Its CDHP Platform

The Forrester Wave™ Vendor Summary, Q3 2006

by Katy Henrickson, September 8, 2006

Claims platform vendor QCSI expanded its consumer-directed healthcare (CDH) capabilities with the 2005 purchase of MyHealthBank, which now complements its QNXT claims platform product. The MyHealthBank application offers health plans leading online account . . .

Amisys Synertech, Inc.'s CDHP Platform Offers Easy Payment Options For Members

The Forrester Wave™ Vendor Summary, Q3 2006

by Katy Henrickson, September 8, 2006

Amisys Synertech, Inc. (ASI), the combination of software provider Amisys and business process outsourcing (BPO) provider Synertech, sells its Advanced Consumer-Directed Healthcare (CDH) Solution to health plans and third-party administrators. ASI offers . . .

ConnectYourCare Augments Its CDHP Platform With Strong Features For Employers

The Forrester Wave™ Vendor Summary, Q3 2006

by Katy Henrickson, September 8, 2006

ConnectYourCare, one of Revolution Health Group's initial investments, is a small but rapidly growing company that provides a consumer-directed health plan (CDHP) platform to employers, health plans, and financial institutions. Its platform leads the . . .

The Forrester Wave™: CDHP Platforms, Q3 2006

ConnectYourCare And QCSI Lead In Our Product Evaluation

by Katy Henrickson, September 8, 2006

Forrester evaluated leading consumer-directed health plan (CDHP) platform vendors across 58 criteria and found that ConnectYourCare and QCSI have established CDHP platform leadership — thanks not only to their payment capabilities but also to . . .