For Infrastructure & Operations Professionals

Client Management Software Adoption Trends, 2009  (445 KB PPT)

by Benjamin Gray, November 17, 2009

This presentation analyzes client management software adoption trends across the North American and European enterprise and SMB market.

For Infrastructure & Operations Professionals

Mobile Device Management Trends And Best Practices  (1.9 MB PPT)

by Benjamin Gray, October 28, 2009

Mobile device management has become a must-have solution for any organization that wants to efficiently and cost-effectively manage and secure its handheld devices.

For Infrastructure & Operations Professionals

Twenty Mobile Device Management Best Practices

How To Improve Mobile Support For Your Anytime, Anywhere Workers

by Benjamin Gray, October 21, 2009

As workers become increasingly distributed and mobile, work will no longer be confined to always-connected devices. And as firms onboard this younger and more tech-savvy generation of employees (Millennials), who have loftier mobility expectations of . . .

For Information & Knowledge Management Professionals

Smartphones And Telecommuting: Workforce Technology Adoption 2009

Workforce Technographics®

by Ted Schadler, October 20, 2009

There is pent-up demand for smartphone support. Today, only 11% of US information workers (iWorkers) use a smartphone at work, but nearly three times that many say that they use their own mobile phones for work. The logic is clear: Smartphones and laptops . . .

For Infrastructure & Operations Professionals

UK Firms Continue To Look To Green IT For Cost Reduction And Business Benefits

Findings From The UK Green IT 2009 Conference, May 2009

by Onica King, Doug Washburn, October 2, 2009

Findings from Forrester's second joint survey collaboration with Tech:Touchstone Events, organizer of the Green IT 2009 Conference in London, uncovered that after a year of economic turmoil, financial drivers and efficiency gains are still the core motivation . . .

For Infrastructure & Operations Professionals

TechRadar™ For Infrastructure & Operations Professionals: Cloud Computing, Q3 2009

As Much Diversity Of Maturity Across Categories As Confusion Among Them

by James Staten, October 2, 2009

The No. 1 challenge in cloud computing today is determining what it really is. What categories of services exist within the definition and business model, and how ready are these options for enterprise consumption? Forrester defines cloud computing as . . .

For Sourcing & Vendor Management Professionals

A Formal Policy Is Needed To Reduce Mobility Costs

by Brownlee Thomas, Ph.D., September 9, 2009

Corporate mobile is growing fast, which naturally increases costs — for usage, support, and administration. By 2012, nearly three-quarters of corporate employees will use mobile devices for work. To control costs while also ensuring employee productivity, . . .

For Sourcing & Vendor Management Professionals

Corporate Mobility Policy Outline — A Sample Table Of Contents  (34 KB XLS)

by Brownlee Thomas, Ph.D., September 9, 2009

This workbook is a sample table of contents to aid sourcing professionals in the creation of a formal mobility policy.

For Infrastructure & Operations Professionals

Q&A: The Value Of TEM Solutions In A Recession

Telecom Expense Management Cuts Costs In Challenging Economic Times

by Phil Sayer, August 28, 2009

Telecom expense management (TEM) solutions aren't new, but with IT budgets and headcount under the microscope they are getting more attention as organizations look for quick wins and to gain greater visibility and control over costs. With telecom expenses . . .

For B2B Market Research Professionals

2009 Enterprise Mobility Spending And Adoption Trends   (472 KB PPT)

by Michele Pelino, August 7, 2009

Using data from BDS Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, Forrester examines enterprise mobility spending and adoption trends.

For Infrastructure & Operations Professionals

PC Power Management Suites Help Overcome Barriers To Maximize Financial Savings

Adoption And Key Features Of PC Power Management Suite Technology

by Doug Washburn, August 7, 2009

Interest in PC power management suites is on the rise as IT professionals look to overcome many of the common barriers while at the same time maximizing the financial and environmental savings. This technology — now offered by many of the existing client . . .

For B2B Market Research Professionals

European Firms' Support of Employee-Driven Mobility Usage: 2009   (434 KB PPT)

by Ellen Daley, August 7, 2009

Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research analyzes European firms’ support of employee-driven mobility usage.

For Infrastructure & Operations Professionals

Market Overview: Client Management Suites

Evolving Computing Market Shifts Focus To Security And Virtualization

by Natalie Lambert, July 29, 2009

Desktop operations managers are watching their computing environment change. There are now more types of devices and more varieties of operating systems entering the enterprise than ever before. This is leading to an architectural shift, one that moves . . .

For Infrastructure & Operations Professionals

The State Of PC Power Management: 2009

Helping IT Pros Succeed At PC Power Management By Getting Up To Speed On Adoption, Methods, And Common Barriers

by Doug Washburn, July 28, 2009

As organizations look to reduce the financial costs and environmental impacts of operating IT, PC power management is proving to be an effective tactic. Although 43% are implementing PC power management and another 48% are considering it, current PC power . . .

For Technology Product Management & Marketing Professionals

Demand Insights: Enterprise Mobility 2009

Prepare For The Rise Of The Mobile Wannabes And The Services To Support Them

by Michele Pelino, July 28, 2009

Forrester's latest Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, shows continued enterprise mobility momentum — even during these challenging economic times. Buyers are investing in mobile applications for . . .

For Infrastructure & Operations Professionals

Case Study: How PerkettPR — An All-Virtual Organization — Is Powered By Remote Workers

How A Virtual Firm's IT Can Be Greener, More Accessible, And More Redundant Than Traditional Office Environments

by Chris Silva, Doug Washburn, July 28, 2009

PerkettPR made its strategic, and definitive, decision to focus investment on quality staff — not office space. Since its inception in 1998, the company has been a virtual organization with no intent of transitioning to a traditional office environment. . . .

For Infrastructure & Operations Professionals

Aligning The People And Process Of PC Power Management

Position The Right People And Process to Create Ownership And Minimize Risk

by Doug Washburn, July 28, 2009

Although the financial and environmental savings from PC power management are compelling, IT professionals must overcome concerns about disrupted user productivity or the lack of project ownership. Aligning the right people and process can help accomplish . . .

For Security & Risk Professionals

Case Study: For Avaya, Customers Are Not A Token Consideration

A Plug-And-Go Smart Token Combines With PKI For Security And Auditability

by Bill Nagel, July 23, 2009

Rick Robinson at Avaya had a vision for a multifunctional second-factor authentication credential that would satisfy customer compliance requirements without significant adverse effects on his engineering and technical support staff. By testing how well . . .

For Infrastructure & Operations Professionals

Case Study: Aspirus Lowers IT Costs By Consolidating Client Security And Management

Single-Sourcing Client Security And Management Eases Desktop Management

by Natalie Lambert, July 16, 2009

Companies are constantly challenged by the ever-increasing number of tools needed to ensure the security of their PCs. Aspirus, a Wisconsin-based healthcare provider, found that too many best-of-breed tools were being used to secure and manage its PC . . .

For Information & Knowledge Management Professionals

Technology Populism Fuels Mobile Collaboration

When IT Supports Personal Mobile Phones, Mobile Collaboration Ensues

by Ted Schadler, July 13, 2009

When firms support their employees' mobile phones and smartphones, good things happen. Our recent survey of 2,307 IT decision-makers in the US and Europe showed that one in four enterprises provides at least some support for personal mobile devices. The . . .

For Infrastructure & Operations Professionals

Bring Your Own PC Reinvents The Corporate PC: A Citrix Systems Case Study

by Natalie Lambert, July 8, 2009

Bring your own PC (BYOPC) programs are becoming increasingly popular for today's businesses. Why? Because they allow individuals to work from the device of their choice, which not only increases employee satisfaction but also lowers IT costs. Getting . . .

For Infrastructure & Operations Professionals

TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments

by Doug Washburn, June 12, 2009

Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are financially motivated, exposing opportunities for cost . . .

For Infrastructure & Operations Professionals

The iPhone Is Ready For The 9 To 5

Making iPhone Work In the Enterprise: Early Lessons Learned

by Simon Yates, May 12, 2009

Apple has proven adept at diverting the course of entire industries, their most recent shake-up being in the mobile device world with the iPhone. This visible diversion, which it surely is, has caused companies to wait intently for things to settle a . . .

For Infrastructure & Operations Professionals

No Capex, No Problem: Eight "Guerrilla" Tactics To Reduce Facilities Costs Without Capital Investment

by Doug Washburn, May 8, 2009

Reducing facilities costs — such as energy, paper, and real estate — is a top priority in 2009 for IT infrastructure and operations (I&O) professionals as organizations look to cut expenses. As investment plans shift to supporting these broader cost . . .

For Infrastructure & Operations Professionals

Knocking The NOC: Enter The New Operations Center

by Glenn O'Donnell, April 30, 2009

The operational hub of any well-run and complex organization is a strong operations center. In IT, this function is often fragmented into pockets that tend to be too isolated. Such isolation is a principal cause of much of the chaos that characterizes . . .