For Vendor Strategy Professionals

Market Overview: The Advent Of Enterprise Carbon And Energy Management Systems

Sketching The New Opportunities For IT Vendor Strategists

by Christopher Mines, November 17, 2009

A new liability is coming onto the collective balance sheet of companies around the world: carbon. In the context of increasing awareness of the business and societal risks of climate change, corporate carbon emissions (and the energy consumption that . . .

For Infrastructure & Operations Professionals

State Of Enterprise Disaster Recovery Preparedness: Q3 2009

by Stephanie Balaouras, November 4, 2009

Although disaster recovery (DR) was once considered an expensive insurance policy for rare but catastrophic events such as hurricanes and terrorist activity, Forrester survey data suggests that enterprises across North America and Europe are now moving . . .

For Security & Risk Professionals

Cloud Computing Checklist: How Secure Is Your Cloud?  (43 KB XLS)

by Chenxi Wang, Ph.D., October 30, 2009

If your organization is interested in cloud computing, there are some key security and privacy, compliance, and legal issues that you need to broach with the service provider. To help with this process, we've put together a checklist of key issues and . . .

For Security & Risk Professionals

Shift In Expectations: Modernizing Your SRM Program  (2 MB PPT)

by Robert Whiteley, October 28, 2009

In September 2009, Forrester hosted a two-day event designed to help security and risk professionals understand the top three shifts impacting their job heading. This document summarizes the key recommendations we made to help master the shift in expectations . . .

For Security & Risk Professionals

PCI X-Ray: File Integrity Monitoring

by John Kindervag, October 26, 2009

To effectively deal with the broad and complex requirements of Payment Card Industry (PCI) data security, you need to break the elements apart to provide enhanced clarity. We've designed the PCI X-Ray series to provide actionable information to help Forrester . . .

For Security & Risk Professionals

Caveat Emptor: The Best And Worst GRC Platform Customer Experiences

by Chris McClean, October 26, 2009

Governance, risk, and compliance (GRC) programs have a high corporate profile, requiring approval and often participation from top executives. For risk professionals who perform well in the spotlight, that's good news — but failures also attract more . . .

For Infrastructure & Operations Professionals

The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

Oft-Overlooked Group Is Key To Business Continuity

by Evelyn Hubbert, Chip Gliedman, October 22, 2009

The designation of the H1N1 flu virus as a pandemic by the World Health Organization (WHO) should, once again, prompt organizations to revisit their business continuity planning processes. However, recent conversations with Forrester clients reveal a . . .

For Application Development & Program Management Professionals

Smart Grid Technologies: Coming To A Utility Near You

Modern IT And Communications Systems Are Transforming The US Power Industry

by Roy C. Wildeman, October 19, 2009

Today's energy companies face an unprecedented quandary of regulatory requirements, market pressures, and public scrutiny that, in combination, act to disrupt traditional approaches to cutting costs and servicing consumers. With the recent federal stimulus . . .

For Security & Risk Professionals

Preparing For A Pandemic: What You Need To Know About H1N1

by Stephanie Balaouras, Chris McClean, October 15, 2009

The likelihood and impact of a pandemic are impossible to predict with much accuracy. Regardless, history tells us that there is a potential for widespread and costly disruption — especially for those who aren't adequately prepared. In May 2009, global . . .

For Application Development & Program Management Professionals

Test Data Privacy Is Critical To Meet Compliances

Data Masking Can Help Protect Test Data

by Noel Yuhanna, October 13, 2009

Using customer, employee, or other confidential data straight from production for testing or developing applications violates data privacy laws and regulations and makes that data a soft target for attacks. Data privacy is not just a concern for production . . .

For Infrastructure & Operations Professionals

UK Firms Continue To Look To Green IT For Cost Reduction And Business Benefits

Findings From The UK Green IT 2009 Conference, May 2009

by Onica King, Doug Washburn, October 2, 2009

Findings from Forrester's second joint survey collaboration with Tech:Touchstone Events, organizer of the Green IT 2009 Conference in London, uncovered that after a year of economic turmoil, financial drivers and efficiency gains are still the core motivation . . .

For Enterprise Architecture Professionals

Taking The Fog Out Of Cloud Computing: Planning For Security And Risk Management

by Randy Heffner, September 22, 2009

Architectural planning for an organization's use of cloud computing products and services should focus first on the biggest differences between cloud computing and traditional computing options, and security and risk management (SRM) concerns are among . . .

For CIOs

CIOs: Categorize And Define Technology Investment Risk

by Sharyn Leaver, September 21, 2009

Failed, delayed, and misaligned IT projects have fueled business executives' dissatisfaction with IT. The benefit and cost estimates of technology investments provided by IT executives are often far from the realized business costs and benefits. To set . . .

For Application Development & Program Management Professionals

Embrace Risk-Focused Project Management

Don't Underestimate The Value Of Knowing And Using Project Risk

by Mary Gerush, September 11, 2009

Experienced IT project managers know about risk management. As one of the nine knowledge areas in the Project Management Body of Knowledge (PMBOK), it's considered as important as scope, quality, and cost management. But even senior project managers can . . .

For eBusiness & Channel Strategy Professionals

eBusiness Is The Right Channel To Go Green

Leverage Your eBusiness To Customer And Employee Green Behavior

by Chad Mitchell, September 8, 2009

Consumers are being bombarded with green messaging online, in print, and on TV. Repositioning a brand to be greener is a top planning activity among marketers. Firms are trying to tap into the growing segment of consumers who may pay a premium for a product . . .

For Business Process & Applications Professionals

Transparency Is The Next Step In Compliance . . . Bring On Enterprise Content Management

Compliance Processes Remain Untamed And Short On Insight

by Craig Le Clair, Chris McClean, August 28, 2009

Milestones in regulation such as the USA PATRIOT Act, Sarbanes-Oxley (SOX) Act, and amendments to the Federal Rules of Civil Procedure (FRCP) helped drive substantial enterprise content management (ECM) enhancements for better document management and . . .

For eBusiness & Channel Strategy Professionals

European Online Banking Holdouts Want Security Guarantees

Net Users Still Need Security Guarantees And Incentives To Bank Online

by Alexander Hesse, Lauriane Camus, August 21, 2009

More than half of Western Europeans who use the Internet regularly — about 92 million — bank online. Thirty-two percent of European adults could bank online but don't do so — or have stopped doing so. Typically, these online banking holdouts mention security . . .

For eBusiness & Channel Strategy Professionals

US Data Compromise And Online Trust Update: Consumers' Security And Trust Concerns Still Hampering eBusiness

by Edward Kountz, August 20, 2009

One in 10 US online users reported a data breach that led to a financial loss in 2008, a rate of compromise statistically unchanged from the prior-year period. And while more consumers were able to resolve their incident of financial fraud in less than . . .

For eBusiness & Channel Strategy Professionals

The State Of Fraud In eBusiness

eBusiness Panelists Report That 0.6% Of Orders And Transactions Are Fraudulent

by Carrie Johnson, Elizabeth Davis, August 17, 2009

Forrester recently surveyed its eBusiness And Channel Strategy Professional Research Panel to gauge the current landscape of fraud in the online channel. Forty percent of our panelists have seen an increase in fraud incidents in the past 12 months and . . .

For Security & Risk Professionals

Market Overview: Environmental Management Information Systems

by Chris McClean, Onica King, July 31, 2009

Environmental impact is a growing concern when considering corporate performance and corporate risk. While consumers and investors increasingly expect organizations to demonstrate environmental responsibility, there are also very strict regulatory requirements . . .

For Infrastructure & Operations Professionals

IT Compliance: From Painful To Pleasant

by Khalid Kark, July 31, 2009

With increasing workforce mobility and the extension of the business supply chain globally, organizations are struggling to keep up with increasing corporate and regulatory compliance requirements. Regulations such as the Health Insurance Portability . . .

For Infrastructure & Operations Professionals

Aligning The People And Process Of PC Power Management

Position The Right People And Process to Create Ownership And Minimize Risk

by Doug Washburn, July 28, 2009

Although the financial and environmental savings from PC power management are compelling, IT professionals must overcome concerns about disrupted user productivity or the lack of project ownership. Aligning the right people and process can help accomplish . . .

For Security & Risk Professionals

Healthcare Security: Ready Or Not, Here It Comes

Applying Five Cardinal Rules Of Information Security To Healthcare Companies

by Khalid Kark, July 24, 2009

The US Congress enacted the Health Insurance Portability and Accountability Act (HIPAA) in 1996. The security and privacy rules took effect in 2003, but none of this really improved the overall state of information security across the healthcare industry. . . .

For Security & Risk Professionals

Articulating The Business Value Of Information Security

by Khalid Kark, July 24, 2009

Many CISOs struggle to articulate the value of their security programs and justify the security budget to business and executive management. This problem was acutely evident in the current economic downturn: Many security managers saw their budgets slashed, . . .

For Security & Risk Professionals

PCI X-Ray: Network Segmentation

by John Kindervag, July 17, 2009

To effectively deal with the broad and complex requirements of Payment Card Industry (PCI) data security, you need to break the elements apart to provide enhanced clarity. We've designed the PCI X-Ray series to provide actionable information to help Forrester . . .