For Interactive Marketing Professionals

Targeting Eco-Friendly Consumers

by Emily Riley, October 29, 2009

Eco-friendly consumers are an educated group with higher incomes than most online consumers and a high likelihood of using the Web to research and purchase products. As the green trend rises in Europe, interactive marketers must be keenly aware of how . . .

For Consumer Product Strategy Professionals

Driving A Contactless Network Effect In The US

Supply Is Strong, But Only Marketing And Usage Rewards Will Drive Demand

by Edward Kountz, October 23, 2009

While recent years have seen increased issuance and merchant acceptance of contactless payments in the US, consumer usage remains low. Some institutions are exploring instant issuance and contactless payment stickers as steps to alter this dynamic, but . . .

For Consumer Product Strategy Professionals

Reaching Consumers Who Will Help Product Development

Where And Who Are Those Key Social Media Users That Can Help You Deliver New Killer Products And Services?

by Paul Jackson, October 21, 2009

Having established a need or desire to engage with a consumer community to help product and service development, how do you find, target, and engage the appropriate people? Locating the right channels, forums, and communities is not hard, but this should . . .

For Marketing Leadership Professionals

Marketing Leaders: Make Marketing Innovation A Mandate

Seed And Source Innovation From Within, Based On A Plan

by Mary Beth Kemp, October 16, 2009

Consumers, and the marketing strategies to engage with them, change with every technology twist. Although many marketers dabble in new marketing initiatives, most don't approach experimentation and innovation on a consistent basis. CMOs must tie experimentation . . .

For Consumer Market Research Professionals

Technographics® Survey Highlights: Influential Online Consumers  (555 KB PPT)

by Jacqueline Anderson, October 15, 2009

This highlight deck summarizes key findings related to influential consumers who advocate for their favorite brands or products online. This is the fourth survey highlight in a series from the North American Technographics Interactive Marketing Online . . .

For Interactive Marketing Professionals

How Email Marketers Should Capitalize On Youth Communication Patterns

Four Tactics For Relevance In The Youth Inbox

by David Daniels, October 1, 2009

Ninety percent of US online youths surveyed in our recent youth online survey have at least one email account. While just 19% of US online youths report opting in to email newsletters, they are highly engaged in the viral aspects of email. But US youths . . .

For Marketing Leadership Professionals

How Has The Recession Changed European Consumers' Attitudes Toward Brands?

by Mary Beth Kemp, September 24, 2009

Europeans are more pessimistic than North Americans about the evolution of their national economies. And they are feeling restrained personally too — 40% find themselves worse off than last year. But marketing leaders must resist the temptation to chase . . .

For Interactive Marketing Professionals

Social Media Marketers: Don't Ignore IM

by Christine Spivey Overby, September 18, 2009

Instant messaging (IM) is one of the most widely used activities among European online users. IM usage is not just restricted to youths and teens but is also popular among older age groups such as 35- to 44-year-olds. IM users are also more active online . . .

For Interactive Marketing Professionals

The Analog Groundswell

Using Social Media To Create And Amplify Offline Influence

by Nate Elliott, September 11, 2009

Smart interactive marketers know that consumers trust each other more than they trust the things they hear from companies and the media — but most fail to realize that face-to-face offline influence is both more common and more powerful than online influence. . . .

For Interactive Marketing Professionals

Accessible Innovation

How Interactive Marketers Can Reduce The Risk Of Innovating In A Recession

by Shar VanBoskirk, September 1, 2009

A down economy provides the perfect environment for interactive marketers to innovate; emerging media provides cost-effective ways to keep firms ahead of competition and customer needs. Forrester's Accessible Innovation framework helps firms overcome . . .

For Interactive Marketing Professionals

Brands Should Reach Gen Xers Through Word Of Mouth

by Nate Elliott, August 25, 2009

The once "ambivalent" Generation X — adults ages 30 to 43 — has become a mainstay of the workforce. This generation has adopted social technologies and is highly vocal as nearly half tell their friends and family about products that interest them. Brands . . .

For Consumer Market Research Professionals

A Deep Dive Into European Consumers' Online Behavior, 2009

Consumers' Uptake Of Social Activities Deepens Their Online Engagement

by Olesia Klevchuk, August 13, 2009

For more than 10 years, Forrester has been tracking consumers' online and offline behavior in Europe. In recent years, we've published a dedicated report about their online behavior to understand the changes in this emerging medium. This year's European . . .

For Interactive Marketing Professionals

Best Practices: Mobile Marketing

As Mobile Campaigns Spread, Plan And Measure Them Appropriately

by Neil Strother, August 6, 2009

Mobile marketing is gaining momentum, even in a down economy. One in four US interactive marketers is currently using mobile, and nearly half of these (47%) will increase mobile spending this year. Even with marketers using a wide variety of tactics, . . .

For Marketing Leadership Professionals

The Right Media Mix To Reach UK Moms

by Mary Beth Kemp, August 5, 2009

Moms, as influential household decision-makers, have always been desirable targets for many advertisers. Yet, they're not that easy to reach. They do favor television in their spare time but also tend to demonstrate rather complex media behaviors. To . . .

For Marketing Leadership Professionals

How To Reach High-Income Consumers In France

by Mary Beth Kemp, August 5, 2009

High-income earners only account for a small portion of the French population. That makes it challenging for marketing leaders to reach this desirable group of consumers. To assess the most relevant media combination to engage with these French high-income . . .

For Interactive Marketing Professionals

Video Contest Checklist

How To Choose The Right Premise, Prize, And Promotion For Your Contest

by Nate Elliott, July 7, 2009

User-generated video contests help marketers listen to and energize users and provide them an inexpensive source of promotional video content. But contests can require significant time and money and don't always succeed. Interactive marketers who plan . . .

For Interactive Marketing Professionals

User-Generated Video Contests

Best Practices For Driving More Entries And Creating Viral Impact

by Nate Elliott, July 7, 2009

Many interactive marketers — encouraged by a string of high-profile user-generated video contests — are beginning to run online video contests of their own. These contests help marketers listen to and energize young users and can even assist with traditional . . .

For Interactive Marketing Professionals

Why Marketers Should Ignore Engagement with Rich Media

Marketers Must Look Beyond Measurement's Shiny New Toy

by Nate Elliott, June 26, 2009

Interactive marketers — especially those with branding goals — have been keen to embrace richer and more complex ad formats. But richer ads often bring with them richer metrics, and many marketers — who are unfamiliar with these new measurements and unsure . . .

For Marketing Leadership Professionals

Social Computing Strategies For Luxury Brands

The Key Is To Balance Accessibility And Exclusivity

by Mary Beth Kemp, June 11, 2009

European luxury consumers enthusiastically use the Internet, often to talk about the brands they love. But luxury brands keep both the Internet and these consumers at arm's length. CMOs directing luxury brands can no longer ignore the online conversations . . .

For B2B Market Research Professionals

Sources Of Offline And Online Media Influence For Purchasing Decisions: North America And Europe  (234 KB PPT)

by Ellen Daley, June 5, 2009

An overview of offline and online media that influence purchasing decisions of North American and European firms.

For Marketing Leadership Professionals

Defining A CPG Web Site Strategy

Marketing Leaders Must Define Web Sites' Role In Each Brand's Marketing Mix

by Lisa Bradner, May 19, 2009

CPG Web sites continue to be a mecca for consumers searching for coupons and deals — and in today's economy, those activities are likely to be more popular than ever. However, many CPG Web sites can — and should — do more than provide cents off. For marketing . . .

For Interactive Marketing Professionals

Reaching Moms Through Social Media

by Rebecca Jennings, May 15, 2009

Most moms are active social participants, especially those with very young children. They're at least 50% more likely than average online Americans to create social content and join existing communities online. Yet these busy social communicators — responsible . . .

For Interactive Marketing Professionals

Coordinated Multichannel Campaigns

Strategies For Capturing Users' Reactions To Brand Advertising

by Nate Elliott, May 15, 2009

Most marketers invest heavily across a wide variety of marketing channels but still struggle to fit the pieces together: Only 45% of online advertisers coordinate Web design and search with their advertising creative. To achieve better coordination, marketers . . .

For eBusiness & Channel Strategy Professionals

How Twitter Can Influence eBusiness

Assessing The Twitter Opportunity For Retail And Travel eBusiness

by Diane Clarkson, May 14, 2009

Twitter — a social networking and micro-blogging service — is growing at an extraordinary speed. Twitter facilitates an instantaneous and informal conversation between consumers and companies. It may not yet be a game-changer, but now is the time for . . .

For Consumer Product Strategy Professionals

A Consumer Product Strategy Introduction: What Works In Online Company Forums?

by J.P. Gownder, May 11, 2009

In this evaluation of consumer usage of online company forums, consumer product strategists learn why they should create an internal resource to tap consumer insights when refining existing products, as well as developing new ones. This information can . . .