For Customer Experience Professionals

Where To Find Help With Automated Calling For Healthcare

Eliza, Silverlink, Varolii, Vocantas, And Warm Health Report Healthcare Program Expertise

by Elizabeth Boehm, February 11, 2009

As healthcare companies get more focused on preventive care and proactive communication, they need messaging platforms that can provide flexible, compelling experiences to a diverse range of consumers. Increasingly, firms are incorporating automated calling . . .

A Business Rules Environment Decreases The Cost Of Fraud Detection

by Henry Peyret, June 21, 2006

For several years, governments have been asking banks to track potential money-laundering activities. This process requires a throughput of at least 10 million exchanges per hour — a volume that business rules engines have so far had trouble coping with. . . .

For Business Process & Applications Professionals

Government CRM: Empowering Citizens With Outbound Alerts

by John Ragsdale, March 30, 2004

Local, state, and federal government groups field high volumes of requests for information from citizens. Some information is static; other requests are critical and time sensitive. Government agencies should identify information captured or tracked in . . .

For Business Process & Applications Professionals

IT Opportunities and Issues for Insurance: Increasing Policy Renewal Rates With Intelligent Alerting

by John Ragsdale, August 4, 2003

Automating reminder calls to customers whose policies are about to expire can increase revenue, lower per call cost and decrease inbound calls from customers concerning renewals.

For Business Process & Applications Professionals

Market Overview: Two-Way Intelligent Customer Alerts

by John Ragsdale, January 23, 2003

Two-way intelligent alerting software takes proactive customer alerting to the next level, with several benefits, including an integration platform where events are identified and alerts triggered from any number of front- or back-office systems.

How Airlines Can Make The Most Of Electronic Alerts

by Henry H. Harteveldt, Michael E. Gazala, Gillian DeMoulin, August 21, 2002

One in three flyers experiences unplanned trip changes in which an alert about a delay or cancellation would save time and frustration. Yet half of airlines don't offer electronic alerts, and only two carriers call travelers about flight changes.

Two-Way Notification Vendors Automate Credit Card Fraud Alerts

by John Ragsdale, March 18, 2002

Two-way notification has more easily documentable ROI in some industries than in others, and credit card companies can see an immediate impact by implementing an intelligent alerting system.

For Business Process & Applications Professionals

Diverse Pricing Models Complicate Vendor Selection for Alert Software

by John Ragsdale, January 25, 2002

Alert pricing will begin migrating away from pure volume pricing by 2003. Until that time, companies considering alert software must realize the costs will fluctuate monthly based on volume and budget accordingly.

For Business Process & Applications Professionals

CRM Software Allows Proactive Customer Alerts, but Channels Are Limited

by John Ragsdale, January 8, 2002

Identify customer alert needs across the enterprise and select a tool that may be leveraged to meet the needs of other departments.

For Business Process & Applications Professionals

Increased Interest in Proactive Customer Notification Fueled by Three Main Drivers

by John Ragsdale, January 8, 2002

Proactive customer alerts is a growing area of interest within CRM, especially in high-touch B2C industries, such as banking, real estate and travel, and programs allowing customers to selectively register for alerts may offer a competitive advantage.