From Relationship To Demand Management

IT's Relationship Managers Will Be Focus For Aligning Business And IT

by Bobby Cameron, October 3, 2006

IT relationship management (IT RM) provides the most important single interface between IT and its internal business customers. But while IT RM is now a common IT capability, it remains too focused on today's development projects to support the emerging . . .

How CIOs Drive Change Using Visibility Pressure

CIOs Can Use Visibility To Motivate Business Execs To Do The Right Thing

by Bobby Cameron, June 27, 2006

Because they work with all of a firm's business units, corporate CIOs frequently see opportunities to innovate, improve process efficiencies, and cut technology costs. But IT governance structures and stovepipe business unit incentives frequently frustrate . . .

Organizing IT To Grow From Medium To Large

Historically Successful IT Shops Can Fail When The Firm Reaches $1 Billion

by Bobby Cameron, June 23, 2006

As firms grow from medium to large — from about $750 million to about $1.25 billion — CIOs often watch their previously successful IT shops apparently falling apart. But for many, this dysfunction amounts to growing pains: The loosely defined collaborative . . .

How IT Must Shape And Manage Demand

Influencing The Behavior That Consumes IT Resources

by Craig Symons, June 15, 2006

Good IT governance ensures that organizations obtain the maximum business value from their IT investments. IT demand management is a critical IT governance process that extends beyond merely aggregating requests for IT resources and automating workflow. . . .

CIOs: Build IT Transparency Through ABC

by Bobby Cameron, Tom Pohlmann, Christopher Mines, Meredith Child, December 27, 2002

CIOs can't show IT's value alone. Instead they should create IT transparency using activity-based costing (ABC) techniques, associating business activities with specific IT resource utilization.