For Enterprise Architecture Professionals

Topic Overview: Information Architecture

by Gene Leganza, January 13, 2010

...growth (see Figure 1). (see endnote 1) High-impact capabilities like predictive BI and integrating content from community platforms with operational applications require advanced IA...

For Business Process & Applications Professionals

Topic Overview: Social CRM Goes Mainstream

by William Band, Natalie L. Petouhoff, Ph.D., January 5, 2010

Forrester's customer relationship management (CRM) research helps business process professionals embrace best practices — from process optimization to technology implementation — to improve customer interactions and drive top-line growth. . . .

For CIOs

Insights For CIOs: SOA And Beyond

by Randy Heffner, December 15, 2009

The worst CIO misunderstanding about service-oriented architecture (SOA) is thinking of it as only another technical initiative for software reuse. Although SOA's reuse potential is real and good, its business impact goes much further: In Forrester . . .

For Enterprise Architecture Professionals

Topic Overview: SOA And Beyond For Enterprise Architects

by Randy Heffner, December 8, 2009

With 74% of the Global 2000 now using service-oriented architecture (SOA), most architects recognize that SOA is about much more than Web services and better application integration. SOA continues to gain industry recognition as a key element of strategic . . .

For Application Development & Program Management Professionals

Topic Overview: SOA And Beyond For App Dev And Program Management Pros

by Randy Heffner, November 23, 2009

If developers treat service-oriented architecture (SOA) only as Web services standards for better application integration, it can easily result in siloed, point-to-point Web services that solve only short-term, project-level problems. Longer-term application . . .

For Business Process & Applications Professionals

Topic Overview: Business Intelligence

by Boris Evelson, November 21, 2008

WHY BUSINESS INTELLIGENCE MATTERS Enterprises can no longer stay competitive just by squeezing more...

For Infrastructure & Operations Professionals

Infrastructure And Operations Professionals: Must-Read Research In An Economic Downturn

by Simon Yates, November 7, 2008

The global economy stands on the brink of a complete meltdown, but the impending threat to the 2009 IT budget is nothing new to infrastructure and operations (I&O) professionals: For years now, you've been asked to do more with less. However, this . . .

For Information & Knowledge Management Professionals

Topic Overview: Must-Read I&KM Research For An Economic Downturn

by Matthew Brown, Connie Moore, Rob Karel, October 29, 2008

...the future from existing technologies. This is particularly true with ECM and business intelligence (BI). In ECM, technologies are often implemented without a clear understanding...

For CIOs

Topic Overview: Forrester Methodologies Defend IT Actions In A Down Economy

by Tom Pohlmann, October 20, 2008

Forrester employs four methodologies — TechRadar, Total Economic Impact (TEI), the Forrester Wave, and Best Practices — that align with the decisions you face every day as CIO. This Topic Overview connects the four methodologies and summarizes . . .

For Application Development & Program Management Professionals

Topic Overview: Service-Oriented Architecture For Apps Dev And Program Management Pros

by Randy Heffner, Mike Gilpin, August 18, 2008

For a single, isolated solution delivery project, it's OK to think of service-oriented architecture (SOA) as just Web services (WS) standards for better application integration: Your application needs something from another one, and WS technology bridges . . .

For CIOs

Topic Overview: Service-Oriented Architecture For CIOs

by Randy Heffner, Alexander Peters, Ph.D., August 15, 2008

The worst CIO misunderstanding about service-oriented architecture (SOA) is to think of it only as another technical initiative for software reuse. Although SOA's reuse potential is real and good, its business impact goes much further: In Forrester surveys, . . .

For Business Process & Applications Professionals

Topic Overview: ERP Applications 2008

Forrester's Reference Guide For Navigating The Ever-Expanding World Of ERP

by R "Ray" Wang, Paul D. Hamerman, June 24, 2008

...more applications and industries; they have also added technology features such as business intelligence (BI) and SOA-based middleware to support integration and extension. Ownership...

For Information & Knowledge Management Professionals

Topic Overview: Microsoft Office SharePoint Server 2007

by Kyle McNabb, Rob Koplowitz, April 24, 2008

Forrester's Microsoft Office SharePoint Server (MOSS) 2007 research helps information and knowledge management (I&KM) professionals get to grips with the sometimes viral adoption of Microsoft's collaboration, enterprise content management (ECM), search, . . .

For Infrastructure & Operations Professionals

Topic Overview: IT Consolidation

Rationalizing Data Center Infrastructure Investments For Greatest Efficiency

by James Staten, April 14, 2008

The majority of IT infrastructure and operations professionals today are rationalizing IT to some degree. This leads to IT consolidation projects for most large organizations, as the finite resources must do more and as nearly everyone faces space, power, . . .

For Business Process & Applications Professionals

Topic Overview: Customer Relationship Management 2008

by William Band, March 25, 2008

Forrester's customer relationship management (CRM) research helps CRM professionals embrace best practices — from process optimization to technology implementation — to improve the customer experience and drive top-line growth. Our research . . .

For Sourcing & Vendor Management Professionals

Topic Overview: Offshore Services

by Stephanie Moore, John C. McCarthy, September 24, 2007

The forces driving offshore IT services are undeniably compelling. Companies are under intense pressure to reduce — or at least contain — IT costs. Years of downsizing have resulted in a shortage of skills and the need to improve service. . . .

For Enterprise Architecture Professionals

Topic Overview: Business Process Management

by Ken Vollmer, August 10, 2007

Business process management (BPM) tools have become a popular alternative used by many enterprises to support improvements to their core business processes. These tools come in several types that focus on human-centric, integration-centric, and document-centric . . .

For Marketing Leadership Professionals

Topic Overview: B2B Marketing

by Laura Ramos, May 16, 2007

B2B marketers face two primary challenges: reaching key decision-makers and demonstrating marketing results. Unfortunately, outdated marketing tactics, immature lead management processes, and metrics focused on pipeline inputs — not sales results . . .

For Application Development & Program Management Professionals

Topic Overview: Open Source

by Michael Goulde, January 29, 2007

Open source software is continuing to gain acceptance with IT decision-makers throughout North America and Europe. The creation of concrete standards, along with the continued adoption of open source, has even opened the eyes of organizations that were . . .

For Information & Knowledge Management Professionals

Topic Overview: Data Warehousing

by J. Paul Kirby, January 23, 2007

...s Vision: Centralized View Of The Business > Lou Agosta Using SAP NetWeaver BI For Non-SAP Data Is A Question Of Balance > J. Paul Kirby...

For Business Process & Applications Professionals

Topic Overview: Enterprise Resource Planning

Forrester's Quick Reference Guide For Navigating The Ever-Expanding World Of ERP

by R "Ray" Wang, Paul D. Hamerman, August 8, 2006

Enterprise applications suites, commonly known as enterprise resource planning (ERP) systems, represent the transactional backbone for most enterprises and comprise a variety of applications for finance and administration, as well as industry-specific . . .

Topic Overview: Innovation Networks

by Navi Radjou, June 1, 2006

Innovation remains a key focus for companies seeking to spur growth. Competitors, consumers, and new government regulations compel firms to accelerate their rates of innovation in products, services, and business models. The growing demand for innovation . . .

Topic Overview: RFID

by Christine Spivey Overby, April 26, 2006

Radio frequency identification (RFID) uses radio waves to transmit key information to and from small tags. This information can describe the identity and location of physical objects as varied as automobiles, hospital equipment, and cases of potato chips. . . .

Topic Overview: Business Process Definition, Improvement, And Management

by Christine Ferrusi Ross, Connie Moore, April 6, 2006

Focusing on business processes is a deceptively simple concept. At its core, business process is all about how work gets done. But knowing how and where to start in defining, improving, and redesigning a business process can be daunting. In spite of the . . .

Topic Overview: IT Governance

by Craig Symons, April 3, 2006

Forrester defines IT governance as the process by which decisions are made around IT investments. This includes who makes the decisions, how the decisions are made, how the outcomes of these decisions are measured, and how decision-makers are held accountable. . . .