For Business Process & Applications Professionals

Third-Party Apps Maintenance Rebounds

Recession Pressures Renew Interest In Support Alternatives

by Paul D. Hamerman, February 18, 2009

As the recession squeezes IT budgets, business process and applications professionals are looking more closely at the value of vendor support contracts and exploring alternatives. One cost-savings alternative is third-party support, where fixes and compliance . . .

For Business Process & Applications Professionals

HR's Critical Role In Economic Downturns

Shift Your HR Processes And Technology Strategy To Find Success

by Zach Thomas, February 17, 2009

The current recession has forced firms to implement cost-cutting strategies that invariably impact the workforce. These strategies put human resources (HR) professionals directly in the limelight as they make critical workforce recommendations, manage . . .

For Business Process & Applications Professionals

Valuing And Communicating IT Flexibility

A Component Of The Forrester Total Economic Impact™ Methodology

by Chip Gliedman, February 2, 2009

Rapid business changes and future business uncertainties create the need for flexibility, scalability, and adaptability within the IT infrastructure. However, as such investments rarely produce direct business benefits, the business case for their adoption . . .

For Business Process & Applications Professionals

Business Process And Apps Economic Downturn Insights

by Sharyn Leaver, Elisse Gaynor, January 22, 2009

Data highlights from Forrester¿s November 2008 Global Economic Downturn Insights Online Survey.

For Business Process & Applications Professionals

Human Resource Management Economic Downturn Insights

by Paul D. Hamerman, Elisse Gaynor, January 22, 2009

Human resources data highlights from Forrester¿s November 2008 Global Economic Downturn Insights Online Survey.

For Business Process & Applications Professionals

Latest BI Adoption Trends In Enterprises: Bright Future, But Off To A Slow Start

by Boris Evelson, January 12, 2009

Our latest data shows that enterprises are slowly but surely beginning to adopt the newest BI features like open source, end-user self-service, and search-BI convergence.

For Business Process & Applications Professionals

Current State Of BI Adoption In Enterprises: Plenty Of Room For Growth And Improvement

by Boris Evelson, December 18, 2008

Current State Of BI Adoption In Enterprises: Plenty Of Room For Growth And Improvement

For Business Process & Applications Professionals

Trends 2009: Financial Performance Management

Macroeconomic Conditions Present Challenges And Opportunities

by Paul D. Hamerman, Scott Tiazkun, November 21, 2008

Financial management professionals stand in the spotlight as the economic downturn continues and companies cope with weaker demand, price pressures, rising costs, and credit constraints. Amidst this bleak macroeconomic picture, executives will look to . . .

For Business Process & Applications Professionals

The ROI Of Master Data Management

A Total Economic Impact™ Analysis Uncovers Modest Short-Term Gains

by Rob Karel, October 29, 2008

Information and knowledge management (I&KM) professionals evangelize trusted data initiatives such as data quality or master data management (MDM) because they recognize that improving the usefulness of and end-user confidence in critical enterprise . . .

For Business Process & Applications Professionals

Business Process & Applications Professionals: Must-Read Research In An Economic Downturn

by Sharyn Leaver, October 23, 2008

Although the first half of 2008 showed a steady pace of technology spending, according to our latest research it's very likely that a slowdown is coming. And in a down economy, businesses face tough decisions and inevitably look to cut spending. The good . . .

For Business Process & Applications Professionals

Answers To Five Frequently Asked Questions About CRM Projects

Size Up Your CRM Program Compared Against 133 Projects

by William Band, August 29, 2008

How does your customer relationship management (CRM) project compare with those at other organizations? Forrester surveyed 133 organizations that are using one of 24 leading enterprise or midmarket suite solutions to understand their CRM solution purchase . . .

For Business Process & Applications Professionals

The Total Economic Impact™ Methodology: A Foundation For Sound Technology Investments

by Chip Gliedman, August 4, 2008

Underlying any investment is the ever-present question of "What am I going to get for my money?" To answer this question, Forrester developed the Total Economic Impact™ (TEI) methodology. TEI provides a rigorous cost and benefit analysis framework . . .

For Business Process & Applications Professionals

The ROI Of RFID For Asset Tracking

A Total Economic Impact™ Analysis Uncovers Big Benefits When Minimal Inventory Controls Are In Place

by Patrick M. Connaughton, Roy C. Wildeman, July 29, 2008

Asset tracking using active Wi-Fi-enabled RFID tags is getting more interest these days. Why? For one, even with the high cost of tags, there's actually a clear ROI in sight for these investments. To illustrate this, we created two conservative ROI models . . .

For Business Process & Applications Professionals

The ROI Of RFID For Supply Chain Visibility

A Total Economic Impact™ Analysis Links Gains To Depth Of Systems Integration

by Roy C. Wildeman, Patrick M. Connaughton, July 18, 2008

Among the various applications of radio frequency identification (RFID), employing the technology for supply chain visibility has generated particular enthusiasm and controversy for manufacturers and distributors across a variety of industries. Amid the . . .

For Business Process & Applications Professionals

Enterprise Process Improvement Initiatives

by Andy Salunga, Elisse Gaynor, June 16, 2008

Enterprise Process Improvement Initiatives From: October 2007 North American Business Process And Applications Online Survey

For Business Process & Applications Professionals

The ROI Of Packaged Apps Instance Consolidation

A Total Economic Impact™ Analysis Validates Urgency For Instance Reduction

by R "Ray" Wang, May 16, 2008

Common goals like improving integration among existing applications, upgrading packaged applications, and shifting to a business process orientation are pushing enterprises with multiple apps instances to reassess lingering consolidation opportunities. . . .

For Business Process & Applications Professionals

Customer Service: A Keystone Of Your Corporate Revenue Strategy

by Natalie L. Petouhoff, Ph.D., May 8, 2008

Despite the pressure to become a profit center, most organizations' customer service and contact centers continue to miss the mark on becoming a strategic business partner and are not considered part of the corporate revenue strategy. However, new Securities . . .

For Business Process & Applications Professionals

The ROI Of Interactive Chat

A Total Economic Impact™ Analysis Uncovers Big Benefits Of Proactive Chat

by Chip Gliedman, February 4, 2008

Too many companies sit passively by while prospects on the verge of buying abandon their online shopping carts or applications, potentially never to return. Smart organizations are evaluating the merits of adding chat and other interactive functions to . . .

For Business Process & Applications Professionals

US Customer Service Forecast, 2007 to 2012

Evaluating Customer Service Contacts and Spending

by Zachary McGeary, September 25, 2007

Spending on customer service will continue to rise, with companies experiencing continual increases in the overall number of customer service contacts. The main challenge facing companies will encompass allocation of budget dollars to positively affect . . .

For Business Process & Applications Professionals

Banks And Investment Firms Need To Spend More On Transformational Technologies

by Mary Pilecki, August 24, 2007

Growth in IT spending by banks and investment firms is flat from 2006, despite a positive industry outlook. IT groups are focusing on improving efficiency through investment in productivity tools and infrastructure, while continuing to take a cautious . . .

For Business Process & Applications Professionals

CRM Market Size And Forecast, 2006 To 2010

Buyers Face A New Vendor Landscape

by William Band, October 20, 2006

The market for customer relationship management (CRM) solutions has changed significantly during the past 18 months. Consolidation of leading CRM vendors (Epiphany/Infor Global Solutions, Onyx Software/M2M Holdings, Oracle/PeopleSoft/Siebel), intensified . . .

For Business Process & Applications Professionals

Comparing The ROI Of SaaS Versus On-Premise Using Forrester's TEI™ Approach

by R "Ray" Wang, September 20, 2006

While adoption of software-as-a-service (SaaS) has become widely accepted in CRM, usage in ERP continues to play catch-up. Consequently, firms evaluating various deployment options should consider evaluating both SaaS as well as traditional on-premise . . .

For Business Process & Applications Professionals

The Financial Impact Of Packaged Applications

A Tool For Comparing The ROI Of Enterprise Applications

by R "Ray" Wang, Jon Erickson, July 11, 2006

Historically, choosing a packaged enterprise application, (e.g., enterprise resource planning or ERP, customer relationship management or CRM, or supply chain management or SCM) or assessing the benefits of existing systems began and often ended with . . .

For Business Process & Applications Professionals

SaaS Gathers Steam In Large Enterprises

by Liz Herbert, June 23, 2006

In November 2005, Forrester surveyed 911 large enterprises in North America and Europe and found that one-fourth have already adopted software-as-a-service (Saas). Buyers' top concerns when considering SaaS are availability, reliability, and fast deployment . . .

For Business Process & Applications Professionals

Supply Chain Management Spending: 2006

Business Technographics North America

by Noha Tohamy, May 5, 2006

In the Business Technographics® November 2005 North American And European Enterprise Software And Services Survey, Forrester surveyed 603 technology decision-makers and enterprises in North America to find out how they plan to invest their supply . . .