For CIOs

Insights For CIOs: SOA And Beyond

by Randy Heffner, December 15, 2009

The worst CIO misunderstanding about service-oriented architecture (SOA) is thinking of it as only another technical initiative for software reuse. Although SOA's reuse potential is real and good, its business impact goes much further: In Forrester . . .

For CIOs

CIOs: Must-Read Research In Economic Downturns

by Alex Cullen, November 5, 2008

The signs all point to an economic recession having started in 2008 and continuing into 2009, although there is no useful consensus on how long or how deep this recession will be. CEOs, CFOs, and CIOs struggle to make plans in this uncertain environment, . . .

For CIOs

Topic Overview: Forrester Methodologies Defend IT Actions In A Down Economy

by Tom Pohlmann, October 20, 2008

Forrester employs four methodologies — TechRadar, Total Economic Impact (TEI), the Forrester Wave, and Best Practices — that align with the decisions you face every day as CIO. This Topic Overview connects the four methodologies and summarizes . . .

For CIOs

Topic Overview: Service-Oriented Architecture For CIOs

by Randy Heffner, Alexander Peters, Ph.D., August 15, 2008

The worst CIO misunderstanding about service-oriented architecture (SOA) is to think of it only as another technical initiative for software reuse. Although SOA's reuse potential is real and good, its business impact goes much further: In Forrester surveys, . . .

For CIOs

Topic Overview: Legacy Applications

Forrester's Reference Guide For Effective Management Of Legacy Applications

by Phil Murphy, August 30, 2007

As an industry, IT tends to dismiss rather than reuse previous technology genres and, as a result, has spent vast sums to rip and replace technology for technology's sake, often at the expense of business value. With value-to-the-business being the rallying . . .

For CIOs

Topic Overview: Help Desk/Service Desk

by Chip Gliedman, September 5, 2006

Technology has become an integral underpinning of virtually all business interactions. However, just as a smoothly running infrastructure can enable business users to succeed, flaws in this technology or training can impede business progress. To support . . .