The 2010 Customer Experience Index

Air Date: Thursday, February 18, 2010

Cost: $250

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Presented By:

Who should attend: Customer Experience professionals

Description:

Forrester recently released its third annual Customer Experience Index (CxPi), which ranks 133 companies across 14 industries. Join the teleconference to find out more about the CxPi and what it means.

Agenda:

• What methodology does Forrester use for the CxPi?
• What were the overall results by industry and by company?
• What additional analysis will Forrester publish from the data?

Related Research:

The Customer Experience Index, 2010

by Bruce D. Temkin, January 11, 2010

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.