Best And Worst Of UK Site Design, 2008

Air Date: Wednesday, October 01, 2008

Cost: $250

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Presented By:

Who should attend: Customer Experience professionals

Description:

How good is the overall customer experience offered by top firms' Web site today? To find out, Forrester applied its Web Site Review methodology to the site experiences of 12 firms across four industries: newspapers, television broadcasters, retailer stores, and wireless providers.

This teleconference presents the results and best practices from these reviews.

Agenda:

• Forrester's Web Site Review methodology
• Examining the current state of Web experiences
• Results of reviews of 12 sites across four industries
• Best and worst practices across 12 reviews
• Improving your Web site experience

Vendors mentioned: Asda, BBC1, BT Group, Channel 4, Guardian, ITV, O2, Sainsbury, Times, Telegraph, Tesco, and Vodafone.

Related Research:

Best And Worst Of B2C Site Design, 2008

by Vidya L. Drego, June 13, 2008

Best And Worst Of Cross-Channel Design, 2008

by Adele Sage, June 13, 2008

The ROI Of Web Redesigns Made Simple

by Harley Manning, March 17, 2006

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.