The Current State Of Global IT Infrastructure Outsourcing

Air Date: Thursday, June 11, 2009

Cost: $250

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Presented By:

Who should attend: Sourcing & Vendor Management professionals

Description:

Forrester evaluated leading global IT infrastructure outsourcing service providers across 31 criteria — including an additional 25-item reference client survey — and found that IBM and the combined HP/EDS firm both stand out from the rest in their current offerings for clients. India-based giant Wipro had among the best overall scores based on a sound current offering, good market presence, and an excellent strategy for the infrastructure space. Not surprisingly, the leaders also included Accenture and Capgemini, both of which have a solid legacy foundation of consulting and technical capability. Although dwarfed in size by the legacy global service provider firms, India-centric firms — including Cognizant, HCL Technologies, Infosys, and TCS — also landed among the leaders by showing good delivery capability and generally strong, forward-looking strategies for the global infrastructure services business.

Agenda:

• Infrastructure service clients seek cost savings and higher productivity.
• The global economic crisis is shaping IT infrastructure sourcing decisions.
• Global IT infrastructure outsourcing evaluation overview
• Evaluation criteria focus on provider strengths and differentiation.
• All providers evaluated have a strong market presence.
• Does size matter? Comparing smaller providers against huge services firms
• Traditional powerhouses IBM and HP are joined by Wipro at top of the pack.

Vendors mentioned: Accenture, Capgemini, Cognizant, CSC, Fujitsu, HCL Technologies, HP (including EDS), IBM, Infosys, Logica, Siemens IT Solutions and Services, TCS, T-Systems, Unisys, and Wipro

Related Research:

New Market Pressures Will Drive Next-Generation IT Services Outsourcing

by Paul Roehrig, Ph.D., October 9, 2008

The Forrester Wave™: Global IT Infrastructure Outsourcing, Q2 2007

by Paul Roehrig, Ph.D., June 14, 2007

Stay Focused On Your Strategic Outsourcing Objectives — Even As Economic Pressures Mount

by Paul Roehrig, Ph.D., March 3, 2008

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