The Customer Experience Review, Q1 2009

Air Date: Thursday, March 19, 2009

Cost: $250

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Presented By:

Who should attend: Customer Experience professionals

Description:

This teleconference serves as a guide for Customer Experience professionals seeking an overview of recent Forrester research for their role. Attendees get a sneak peak at upcoming reports relevant to them. The speakers start by highlighting the most significant data points, findings, and recommendations of the past quarter. Next, they take a more in-depth look at our newest series of benchmark reports, focusing on "Best And Worst Of Cross-channel Design, 2009." Finally, they share titles and topics for new research coming out in the second quarter of 2009.

Agenda:

• Highlights of first quarter research for Customer Experience professionals
• In-depth look at findings from "Best And Worst Of Cross-channel Design, 2009"
• Preview of upcoming reports on customer experience best practices and spending trends

Related Research:

Customer Experience Correlates To Loyalty

by Bruce D. Temkin, February 17, 2009

Obstacles To Customer Experience Success, 2009

by Bruce D. Temkin, February 20, 2009

Lessons Learned From 157 Web Site Brand Reviews

by Ron Rogowski, February 27, 2009

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.