The Customer Experience Review, Q1 2010

Air Date: Tuesday, March 30, 2010

Cost: $250

Couldn't Attend This Teleconference?

You can still listen to or watch the teleconference at a time that's convenient for you. We offer the hourlong archived teleconferences in MP3 format (audio only) or in WebEx format (audio with PowerPoint slides). Choose the format that is convenient for you.

Presented By:

Who should attend: Customer Experience professionals

Description:

This teleconference serves as a guide for Customer Experience professionals seeking an overview of recent and upcoming Forrester research for their role. The speakers start by highlighting the most significant data points, findings, and recommendations of the past quarter. Next they take a more in-depth look at Q1 research on benchmarking the customer experience. Finally, they share titles and topics for new research coming out in the second quarter of 2010.

Agenda:

• Highlights of recent research for Customer Experience professionals
• In-depth look at findings from Q1 research on benchmarking the customer experience
• Preview of upcoming reports on customer experience

Related Research:

The Customer Experience Index, 2010

by Bruce D. Temkin, January 11, 2010

Rating Customer Service Experiences, 2010

by Bruce D. Temkin, January 28, 2010

Web Site Brand Experience 2010: Skin Care Brands

by Ron Rogowski, January 21, 2010

How Four Firms Measure Customer Experience Across The Enterprise

by Megan Burns, January 22, 2010

Mapping The Customer Journey

by Bruce D. Temkin, February 5, 2010

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.