The Customer Experience Review, Q2 2008

Air Date: Thursday, June 19, 2008

Cost: $250

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Presented By:

Who should attend: Customer Experience professionals

Description:

This teleconference serves as a guide for Customer Experience professionals seeking an overview of recent Forrester research for their role. Attendees get a sneak peek at upcoming reports relevant to them. The speakers highlight the most significant data points, findings, and recommendations of the past quarter then take a more in-depth look at our newest series of benchmark reports, focusing on "The Best And Worst Of Web Site Design, 2008." Finally, they share titles and topics for new research coming out in the third quarter of 2008.

Agenda:

• Highlights of second quarter research for Customer Experience professionals
• Top recommendations from our recent report on how to create and present a compelling customer experience
• In-depth look at findings from our "Best And Worst" report series
• Preview of upcoming reports on usability and user experience

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.