The Customer Experience Review, Q2 2009

Air Date: Thursday, June 11, 2009

Cost: $250

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Presented By:

Who should attend: Customer Experience professionals

Description:

This teleconference serves as a guide for Customer Experience professionals seeking an overview of recent Forrester research for their role. Attendees also get a sneak peak at upcoming reports relevant to them. The speakers start by highlighting the most significant data points, findings, and recommendations of the past quarter. Next they take a more in-depth look at "Best And Worst Of B2C Site Design, 2009." Finally, they share titles and topics for new research coming out in the second quarter of 2009.

Agenda:

• Highlights of second quarter research for customer experience professionals
• In-depth look at findings from "Best And Worst Of B2C Site Design, 2009."
• Preview of upcoming reports on usability and user experience

Related Research:

The State Of Customer Experience, 2009

by Bruce D. Temkin, April 24, 2009

Industry Experts Weigh In On Healthcare Reform

by Elizabeth Boehm, Andrew McInnes, April 27, 2009

Customer Experience Index 2008 Snapshot: PC Manufacturers

by Bruce D. Temkin, April 17, 2009

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.